EasySushi
Registered user
Thanks for all the suggestions / advice.
I realise that some of you have asked me to name the dealer concerned.
I deliberately chose not to do that at this stage. Since this isn't yet resolved to my satisfaction, and who knows it may end up in court, that seemed the best approach at this time.
Mistakes can and do happen and (in my book) everyone deserves a chance to make amends. I'll see how I get on and let you know.
Regards,
Paul
Hi Paul
The best thing you can do is to send and email to the following address [email protected]. The email mail should contain a lengthy letter expressing your dissatisfaction with what happened and the potential damage to you and your bike. Once you have sent the mail follow it up the next day with a phone call on 0800 777155 to confirm they have received your mail and to find out who will be dealing with your complaint.
Your letter will get passed to the customer service manager who looks after that area and dealership, do not mention anything about litigation or court and be polite and courteous.
Hope this helps
Cheers
Ty
