"We have a UK call centre "
That's why I have insured with CN over many years. As used to be the case and was much easier to deal with.
My recent experience , 99.9 % of numerous calls to them recently for quotes were answered by operators in South Africa. Albeit they speak the same language there are different terms they use and can't comprehend or explain a UK equivalent. e.g.
" Where is your motorcycle impounded ?
Various operators have been spoken to and none could explain the term used. By not being able to answer this they cannot proceed further with the quote.
I eventually worked out that I think / assume they mean
" where is your bike kept overnight ? "
I never make assumption's, especially buying insurance, as it tends to bite you back if you need to make a claim. As we know, they are quick to sell you a policy but not so keen on paying out if they can find a way to wiggle out of it for whatever reason.
As an aside, if you get an on line quote, all the questions are written in English and the particular question shown above re " impounded?" is not asked.
So all very clear. However beware if buying insurance for an older bike. I didn't ask for, didn't consider, didn't want but was sold a Classis Policy once.
As some may know, and I discovered a year down the line, this type of policy does not collect any NCD.
Insurance companies attitude at the end of the policy on renewal is " Had you bought it in person by phone, our agent would have been obliged to tell you this. Not so when you buy on line, we make the decision based on the age of your bike "
Beware