item not recived

[anakonda]

i just recive the seat today havent ride it yet but the problm is i didnt recive the rear cover i had pay for somebody from sargent seats forgot to put it in the box
now what????????
i have allready email them still no reply

REF DESCRIPTION QUANTITY PRICE COST WS-546F-19 BMW R1200 GS Front ONLY with- 1 £260.00 £260.00 Black - piping- No. Shipped 1 M3-Sport Tricolour Logo - - 1 £0.00 £0.00 M3: Standard - WITHOUT M3 - Logo- No. Shipped 1 Add-on Heat Front - Add-on - 1 £0.00 £0.00 Heat Front: No Front - Heat- No. Shipped 1 Rear Seat COVER - Matching - 1 £0.00 £0.00 No. Shipped 1 WS-546-REAR-COVER R1200 GS 2004+ Matching Rear- Colour of Piping - Colour:- 1 £28.70 £28.70 Seat Cover with BLACK - piping- No. Shipped 1

 

[Wapping]

If I understand you correctly, you paid for:

1 Sargent front seat

1 Rear seat cover.

I see that the second item is a cover that goes over the standard BMW rear seat, so that it looks the same as the front seat.

In the box, you received the front seat but no rear seat cover.


Which supplier did you order the two items from?

Where is the supplier based? In Greece, UK, America?

When did you order the two items?

When did you receive the seat?

When did you contact the supplier, to tell them a mistake had been made?

What did you say in the email to the supplier?

I can see that English is not your first language, but it is certainly better than my Greek. It is possible that the supplier did not understand your problem.

=====

I suggest you copy (PDF) the invoice you received and contact the supplier, again by email, as follows:


Dear Sirs,

(A) On XX-XX-XXXX (date) I ordered and paid for:

1 Sargent front seat

1 Rear seat cover

I have attached to this email a PDF copy of the invoice.

(B) On XX-XX-XXXX (date) I received the front seat but no rear seat cover.

(C) I contacted you on XX-XX-XXXX (date) to tell you about the packing mistake, but have had no reply.

I look forward to hearing from you as to when you will be sending me my seat cover and completing my order.

=====

Give them your full details:

Name

Adress

Email address

Telephone number (with the international dialling code)

If it is not possible for you to PDF the invoice, at least give the supplier the full details, including any reference numbers.


I hope this all works. If it does not, reply here and we will try to help you again.

 

[anakonda]

Shopping Cart (Prices in British Pounds)REF DESCRIPTION QUANTITY PRICE COST ------------------------------------------------------------------------------------------WS-546F-19 BMW R1200 GS Front ONLY with 1 £260.00 £260.00 Black piping M3-Sport Tricolour Logo - M3: 1 £0.00 £0.00 Standard - WITHOUT M3 Logo Add-on Heat Front - Add-on 1 £0.00 £0.00 Heat Front: No Front Heat Rear Seat COVER - Matching 1 £0.00 £0.00 Rear seat COVER: NO matching rear seat cover WS-546-REAR-COVER R1200 GS 2004+ Matching Rear 1 £28.70 £28.70 Seat Cover ONLY Colour of Piping - Colour: 1 Seat Cover with BLACK piping ==========================================================================================Subtotal: £288.70Shipping ( Europe Zone 5 by road carrier 2 - 4 working days): £58.00VAT: £52.01Total: £398.71 ****************************************************** Your Business is very much appreciated,Sargent Cycle Products UK Ltd The Old Market HallSennybridgeLD3 8PGUnited Kingdom01874 63666601874 [email protected]
i am sure that this will give you all the answers you ask
i will take your advise and email them again but new atempt to contact with them they are of for holidays i think till 6th of semptember

 

[Wapping]

i am sure that this will give you all the answers you ask

i will take your advise and email them again but new atempt to contact with them they are of for holidays i think till 6th of semptember

It might be worth calling them on the telephone, too. +44 1874 63666601874
as person-to-person contact is often easier than email.

I have called the number and can confirm they are shut at the moment for their holidays.

Let us know how you get on.

 

[KMD]

Nice one Wapping Decent of you.

 

[anakonda]

Good news the reply my email allready and sugest me to look better in the box and in the bubble wrup did that already good news the mantion allready maybe whent to another customer by mistake
more coming i bet

 

[Wapping]

A Greek looking in bubble wrap.....

Excellent news.... Let us know when you have your cover or if you need any more help.

 

[oblertone]

Now that ...

A Greek looking in bubble wrap.....

... made I larf

 

[Roger Chatterton]

Ouzo funny boy then ?

 

[anakonda]

Still no reply
should i worry about it????????

 

[Dickieboy]

It's a Bank Holiday in the UK today and they're most likely closed .

Try after 9am tomorrow.

 

[anakonda]

the must be closed till end of the week
bad luck

 

[anakonda]

i might need your help now
i sended several emails to theme but still no reply
whats the next step i should do?how i will prove that i did nt recive the damn rear cover
but i did pay for it

 

[2 wheel humvee]

i might need your help now
i sended several emails to theme but still no reply
whats the next step i should do?how i will prove that i did nt recive the damn rear cover
but i did pay for it

Pick up the phone.....send a registered letter.....declare war

 

[anakonda]

maybe i have a prob with [email protected] they think that i am trying to take of the damned rear cover twise?????
the dont even reply my mails and i will try the phone tomorow
my big problem is the english accent this guys speak but i must try

 

[anakonda]

finally i got theme on the phone they run out by the time the sended the order so the will send the rear cover soon i hope

 

[AberdeenAngus]

Hope that means you will subscribe now

 

[anakonda]

untill i ll get my cover i wont

 

[anakonda]

i finaly got it
install it and look great