Main dealer - named and shamed!

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sorry - i was a bit pssed last night :o :o :o


having said that - the dealer probably won't admit any liability without definite proof.

theres too much at stake re insurance and law

ok - he may offer you some goodwill - but thats it

where are you going to go with this and whats your point ?
you didn't even pay for the work done or instruct the job in the first place

you really think the dealer is going to change his servicing strategy for this one incident ?
is he going to sack someone ? - no

PS moderator or not - if i think you're wrong - i'll say so
 
PS moderator or not - if i think you're wrong - i'll say so

There is also a differance between saying that some one is wrong and calling someone a twat.

I don't have a problem if you think that someone is wrong, saying that you think that they are wrong. Its a free country

However, I do have a problem when you call someone a twat when you think that they are wrong.

There is a differance, pissed or not.
 
Piss Poor service.........

Think your doing the right thing there pal , you pays yer money in good faith and what happens... Take it to the max ... out of principle. I confronted the manager face to face in my bit o jip with a northern dealer and had superb result , i went away faith restored.
 
sorry - i was a bit pssed last night :o :o :o


having said that - the dealer probably won't admit any liability without definite proof.

theres too much at stake re insurance and law

ok - he may offer you some goodwill - but thats it

where are you going to go with this and whats your point ?
you didn't even pay for the work done or instruct the job in the first place

you really think the dealer is going to change his servicing strategy for this one incident ?
is he going to sack someone ? - no

PS moderator or not - if i think you're wrong - i'll say so

As I see it if a problem or oversight is highlighted then the Dealership in question will be more likely to check in future, which might avoid a reoccurance,and prevent injury or worse.....think on, it might be your bike next time.:eek: :eek: Then you'd really be pissed:( :(
 
In my view if you had bought the bike from or had the bike serviced by the dealer you would have a case.
In a private sale you should have checked the bike over before buying it and if you are not satisfied then you should complain to the person you bought it off.
I suspect that if it was you that had the bike serviced at the dealer then their response would have been very different.
Den it's in the post:D
 
In my view if you had bought the bike from or had the bike serviced by the dealer you would have a case.
In a private sale you should have checked the bike over before buying it and if you are not satisfied then you should complain to the person you bought it off.
I suspect that if it was you that had the bike serviced at the dealer then their response would have been very different.


I'snt that the point :nenau as i read it all the bikes servicing/maintenance was done by the dealer.

If you bought a bike privatley, you'll be paying more to get one with a service history, than without, regardless of whether it's bought private or not. And what's the point in complaining to the previous owner if he didn't do the work. You might as well complain to KTM that your BM's gone tit's up.

If the dealer can't manage the basics of an annual inspection what chance of them being able to complete work on some of the more complex parts, ABS electrics for instance.
 
wot a great thread it has evry thing, if it makes vines look at bolt ons more carefully, or any other dealer then a result i think is acheivd, i think vines ought 2 b aware of this thread it might shock them, it would me!
{buyer beware if u didnt do latin}
 
I'snt that the point

If you bought a bike privatley, you'll be paying more to get one with a service history, than without, regardless of whether it's bought private or not. And what's the point in complaining to the previous owner if he didn't do the work. You might as well complain to KTM that your BM's gone tit's up.

If you are paying more for a service history perhaps you should consider paying more again for a bike from a dealer then you have some come back.
How long ago was the service done?
What bits has the seller taken off the bike?
We can assume many things but nobody knows who didn't tighten up the bolt Perhaps it was the feller who was moved to the fork brace tightening up section.
 
Think your doing the right thing there pal , you pays yer money in good faith and what happens... Take it to the max ... out of principle. I confronted the manager face to face in my bit o jip with a northern dealer and had superb result , i went away faith restored.

No one can be sure when the bolt "fell" out. If it was in place and tight when it was serviced, how can you blame the dealer.

No one will ever know -
 
No one can be sure when the bolt "fell" out. If it was in place and tight when it was serviced, how can you blame the dealer.

No one will ever know -

But "if" the previous owner never did any of his own work on the bike and all work was carried out by the dealer including the saftey check that is meant to be done when new and before the bike leaves the shop who else could you look at?

Unless BMW have a problem with the calliper bolts like they have with the fork pinch bolts

or put it another way.... when was the last time a properly tightened calliper bolt you put on has worked loose?
 
If you are paying more for a service history perhaps you should consider paying more again for a bike from a dealer then you have some come back.

So because the bike has changed hands that absolves the dealer of all responsibility for work that he's carried out:nenau i don't think so.

How long ago was the service done?
What bits has the seller taken off the bike?
We can assume many things but nobody knows who didn't tighten up the bolt Perhaps it was the feller who was moved to the fork brace tightening up section.

I went on the basis that all the maintenance work was done by the dealer (as previously stated) so we can assume that the responsibility lies with either the production line or the servicing dealer.
 
sorry - i was a bit pssed last night :o :o :o


having said that - the dealer probably won't admit any liability without definite proof.

theres too much at stake re insurance and law

ok - he may offer you some goodwill - but thats it

where are you going to go with this and whats your point ?
you didn't even pay for the work done or instruct the job in the first place

you really think the dealer is going to change his servicing strategy for this one incident ?
is he going to sack someone ? - no

PS moderator or not - if i think you're wrong - i'll say so

Suggest you find a civil way of saying it then, or is your vocabulary that severely limited? Why should someone who has a concern which he posts on here be open to abuse. We don't all have to agree with everything said by others of course, but personal insults have no place on this site imho.
 
Suggest you find a civil way of saying it then, or is your vocabulary that severely limited? Why should someone who has a concern which he posts on here be open to abuse. We don't all have to agree with everything said by others of course, but personal insults have no place on this site imho.

In fairness John, he has apologised........and an awful lot of us have posted stuff a little OTT when pissed.......

Let's not let the issue be clouded by the style of response ;)
 
In fairness John, he has apologised........and an awful lot of us have posted stuff a little OTT when pissed.......

Let's not let the issue be clouded by the style of response ;)

Yep, including me I guess, trouble is when you read this stuff sober, it kinda winds you up. Going to get a beer or two, then say nice things to Motomartin;) Thank god for Super Moderators Bill:)
 
An interesting thread to say the least!

As someone pointed out the dealer's contract for servicing, fitting accessories and inspection was with the previous owner assuming that the previous owner is being completely honest, and I have no reason to believe otherwise . However it doesn't change the situation that those pads look as though they were without the second fixing bolt for a long time, about two thirds of the pad is worn and I would have thought that they must have been hanging by one bolt for several thousand miles unless the first owner is very heavy on the brakes. Even a superficial visual check of the bike by a skilled main dealer fitter should have picked up the mis-located caliper. They should have accepted responsibility for that. They should also acknowledge, not necessarily publically, that standards are not all that they could or should be within their workshop and take steps to attempt to ensure that similar mistakes are not repeated.

However if you are buying a vehicle of any kind second hand as a private contract you must be either 1) prepared to pay for a professional inspection of the vehicle or 2) be sufficiently knowledgable and competent to inspect it yourself. I'm afraid that IMO the bike was faulty when purchased and even though the buyer is justifiably angry at what appears to be sloppy work by the dealers he bought the machine, from a private individual, and that is the key fact.

A number of contributors have made the point that they would have throroughly checked the bike and if they have the necessary skills they are absolutely right to do so. There are however thousands of motorcyclists out there who have little or no idea how their machines function or what individual parts should look like. They depend on the dealers...back to paragraph 1.

I sincerely hope that now the AWOL bolt has been replaced that the proud new owner has many miles of safe enjoyment from his machine.
 
As someone pointed out the dealer's contract for servicing, fitting accessories and inspection was with the previous owner assuming that the previous owner is being completely honest, and I have no reason to believe otherwise . However it doesn't change the situation that those pads look as though they were without the second fixing bolt for a long time, about two thirds of the pad is worn and I would have thought that they must have been hanging by one bolt for several thousand miles unless the first owner is very heavy on the brakes. Even a superficial visual check of the bike by a skilled main dealer fitter should have picked up the mis-located caliper. They should have accepted responsibility for that. They should also acknowledge, not necessarily publically, that standards are not all that they could or should be within their workshop and take steps to attempt to ensure that similar mistakes are not repeated.

However if you are buying a vehicle of any kind second hand as a private contract you must be either 1) prepared to pay for a professional inspection of the vehicle or 2) be sufficiently knowledgable and competent to inspect it yourself. I'm afraid that IMO the bike was faulty when purchased and even though the buyer is justifiably angry at what appears to be sloppy work by the dealers he bought the machine, from a private individual, and that is the key fact.

A number of contributors have made the point that they would have throroughly checked the bike and if they have the necessary skills they are absolutely right to do so. There are however thousands of motorcyclists out there who have little or no idea how their machines function or what individual parts should look like. They depend on the dealers...back to paragraph 1.

I sincerely hope that now the AWOL bolt has been replaced that the proud new owner has many miles of safe enjoyment from his machine.

Another fine post, and many thanks for taking the time to add your thoughts and also the very valid points.

I agree that in the real world my "issue" should have been with the first owner as the bike was purchased from him and not the dealer. Buyer beware as has already been mentioned and I fully accept that.

However, both he and I have spoken to the dealer concerned and we have both had the same negative response. :nono

My arguement, which some people including the dealer seem to want to ignore, is the fact that the bike had an annual inspection just 600 miles ago and this very serious lack of attention to detail was not picked up.

No excuses from me, but yes I should have checked and double checked all around the bike that everything was in order, but I didnt. My insurance, if you like, was that the bike had had a "full" inspection such a short time ago.

Therefore based on that I "assumed" (yes I know, one should never assume) that all would be in order.

The bike has only ever been serviced and maintained by the dealer and I have all the paperwork to support this.

It just makes me shudder that for Lord knows how many miles this calliper had been only held in place by one bolt and as a result only been braking on 50% of the disc. :spitfire

Maybe I am angry on behalf of the first owner. :nenau

But just stop and think, "if" under hard rear wheel braking what could have happened?

The calliper could have rotated around even more and locked the wheel up or as the brake pipe was put under so much stress due to the calliper rotating, it could have burst. Therefore with linked brakes, would you have suffered from total brake failure, I dont know.

OK, "what if's" don't count do they? No one has been hurt, and prehaps I should "just get over it". :nenau

BUT, looking at the way that the calliper was when I inspected it, it was well on its way to causing an accident.

:nono
 
Dear All,

You can imagine how bloody awful and embarrassed I feel about his. That bike was my pride and joy and, I thought, always looked after. I fitted the TT hub cover virtually on day one of the bikes ownership. I've just found the original instructions from TT:
1. remove plastic fender and brake caliper
2. remove spacer sleeve and attach cover
3. reinstall brake calliper and tighten bolts
Now I am not mechanically minded but to the best of my ability I can follow these instructions. It doesn't offer an explanation of what happened to the missing bolt and I am at a loss to explain.

Apologies Alan and I hope the ownership experience only improves. I will be taking this further with Vines.

Jeremy
 
It's a lovely day out there today...might I suggest that you both go out riding????
 

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