I bought the above jacket 22 months ago and the trousers a month after (couldn't afford them both together) After a year the trousers leaked and were replaced by Hein Gerrick, they said that their Gortex clothing isn't guaranteed by them but by Gortex? but because I had had them for such a short time they would just swap them.
The jacket has now decided to fray around the breast pocket and the inner red zip broke so I toke them back to HG at Leeds where I bought them from and they said they would repair them, when asked how they repaired fraying he said he didn't know Hmmm..I gave them explicit instruction that I didn't want them to just cut the fraying away as I believed that that would just put the inevitable off and it would just damage the jacket further!
They assured me that they wouldn't do this and a repair would be done if possible and if not the jacket would be replaced.
A week later with no phone call from them I rang and was informed that the jacket had been repaired and was ready for collection, I asked how they had managed the repair on the pocket and was told he didn't know.
When I went to the shop to collect it, I inspected the jacket and YEP you've guessed it,they have not only cut what was fraying but the material is now cut back to the stitching! I can only presume that the fraying just kept coming away.
When I told the manager that they had not repaired it BUT done exactly what I said not to and when we compared it to a new jacket it was obvious, when faced with this, he's reply was that it was 22 month's old and was down to wear and tear and they didn't cover that in the guarantee, I pointed out how many times this had been worn and he repeated the same but said he would send it to his boss for inspection.
I have now received a letter informing me that the fraying to the pocket is down to wear and tear which they don't cover, no mention of going against my instruction and making the mater worse!
The jacket is 22 month's old, it cost £475, in that time I have used it on average once a week (if I'm lucky on a Sunday) So 22 x 4 = 88, take away the recent bad weather, I haven't been on the bike in over 2 months, leaves a total of 80 times used and this it not taking into account the times I used my air suit and the occasions when I couldn't get out due to other circumstances, weather/work.
Thanks if you have read so far BUT what do you think? Do I have any recall?
£475 for a jacket that starts to fall apart after been worn less than 80 times? Why do you spend the best part of £500 if not for peace of mind, it's all different from what I was told when sold the suite!
The jacket has now decided to fray around the breast pocket and the inner red zip broke so I toke them back to HG at Leeds where I bought them from and they said they would repair them, when asked how they repaired fraying he said he didn't know Hmmm..I gave them explicit instruction that I didn't want them to just cut the fraying away as I believed that that would just put the inevitable off and it would just damage the jacket further!
They assured me that they wouldn't do this and a repair would be done if possible and if not the jacket would be replaced.
A week later with no phone call from them I rang and was informed that the jacket had been repaired and was ready for collection, I asked how they had managed the repair on the pocket and was told he didn't know.
When I went to the shop to collect it, I inspected the jacket and YEP you've guessed it,they have not only cut what was fraying but the material is now cut back to the stitching! I can only presume that the fraying just kept coming away.
When I told the manager that they had not repaired it BUT done exactly what I said not to and when we compared it to a new jacket it was obvious, when faced with this, he's reply was that it was 22 month's old and was down to wear and tear and they didn't cover that in the guarantee, I pointed out how many times this had been worn and he repeated the same but said he would send it to his boss for inspection.
I have now received a letter informing me that the fraying to the pocket is down to wear and tear which they don't cover, no mention of going against my instruction and making the mater worse!
The jacket is 22 month's old, it cost £475, in that time I have used it on average once a week (if I'm lucky on a Sunday) So 22 x 4 = 88, take away the recent bad weather, I haven't been on the bike in over 2 months, leaves a total of 80 times used and this it not taking into account the times I used my air suit and the occasions when I couldn't get out due to other circumstances, weather/work.
Thanks if you have read so far BUT what do you think? Do I have any recall?
£475 for a jacket that starts to fall apart after been worn less than 80 times? Why do you spend the best part of £500 if not for peace of mind, it's all different from what I was told when sold the suite!
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