nippy norman

[fatgser]

bought the following from nippy norman
ADVERT IN FULL
WUNDERLICH HANDLE BAR BRACE- F800GS, R1200GS R1200GS to 07
Easy to fit brace with finish to match the handlebar.
Fitting this brace offers a lot of possibilities to fit all sorts of equipment, such as navigation systems, mobile phone, bar bag or rally navigation system etc.
Will not fit with handlebar bags.
Fits:
F650GS ('08 on)
F800GS all years
R1200GS (to 07 - not suitable for '08 models
HP2
now I have a late 56 plate with the bars it left the factory with and guess what IT DONT FIT his take the item sent was what i ordered and should check the diameter of the bars NONE OF WHICH HE SUGGEST IN THE AD it turned up a week late as well . You cannot contact on phone ALL OF WHICH IS THE COMPLETE CONTRAST TO THE GUYS AT MOTORWORKS THAT ARE CONTACTABLE AND KNOW THERE STUFF. send me a pm if you want to pick up a free handle bar brace in S/london f''k norman

 

[Pukmeister]

Another customer lost then.

Not doing themselves any favours.

 

[Stuntman]

Fagster, I'll cover the postage and some if you pm me what you want for it mate, paypal gift etc.

I've a 2006 plate gs, I'll just measure the bar thickness

 

[Stuntman]

28mm on the bars

 

[pedro]

Why not just send it back ? Distant selling regs, if you receive something and its not suitable, you've got 7? days to send it back without any quibble.

 

[grizzly7]

I've found NN to be very helpful, and took back an unused item I couldn't use without quibble

 

[JKW]

I've found NN to be very helpful, and took back an unused item I couldn't use without quibble

Yes but.... taking the unused item back without quibble (and, I would assume, at your cost of dispatch) is one thing - admitting that the advert was either inaccurate or misleading, accepting some responsibility for this, apologising (sarcastic HA!) and setting things to rights with a disgruntled customer is a complete other kettle of fish.

NN, despite his ability to shift boxes with some efficiency most of the time, is completely lacking in those things which are generally accepted to contribute towards 'customer service'.

 

[JPR]

Why not just send it back ? Distant selling regs, if you receive something and its not suitable, you've got 7? days to send it back without any quibble.

This seems to be the sensible thing to do.
Unless yoy decide to be an arshole.

 

[fatgser]

yer the arshole that order the correct part as per add and the arsehole that wont pay to send back something that the other arsehole SAYS HE WONT TAKE BACK AS IS CORRECT

 

[grizzly7]

Yes but.... taking the unused item back without quibble (and, I would assume, at your cost of dispatch) is one thing - admitting that the advert was either inaccurate or misleading, accepting some responsibility for this, apologising (sarcastic HA!) and setting things to rights with a disgruntled customer is a complete other kettle of fish.

NN, despite his ability to shift boxes with some efficiency most of the time, is completely lacking in those things which are generally accepted to contribute towards 'customer service'.

I see. Not used Motorworks before

NN was particularly friendly in that one dealing with me, I think my third small order

 

[stolzy]

yer the arshole that order the correct part as per add and the arsehole that wont pay to send back something that the other arsehole SAYS HE WONT TAKE BACK AS IS CORRECT

i ran this through Babelfish, but it still made no sense

 

[fatgser]

try this www.youtube.com/watch?v=ihD93bGoXXA it may help
stoltzy

 

[pedro]

The other arsehole has to take it back, it's the law.

 

[ebbo]

Some of you guys may not have seen last weeks NN debacle, and even that wasn't the first time I've read of NN being somewhat lacking in the customer service area around here.

 

[slimpickings]

try this www.youtube.com/watch?v=ihD93bGoXXA it may help
stoltzy

brill reply

 

[stever1]

It seems NN is failing with his customer care recently. I e-mailed them early january with a problem on a NN supplied horn. To date not had a reply.
Wont be getting any more money from me.

 

[Jester]

I've found NN to be very helpful, and took back an unused item I couldn't use without quibble

Got to agree, I've found NN to be very good, end of. Threads only start when there's a grievance, which I suppose is a very small percentage of customers.

 

[phillh]

I have only bought 1 item from NN, a tankbag which had a minor manufacturing zip issue.

When I spoke on the phone, they were very helpful and knowlegable and I decided to keep it in the end as production had ceased and I would not be able to source another.

NN did offer me a full refund if i wanted it btw.

 

[Pablo1]

HANDLE BAR BRACE

bought the following from nippy norman
ADVERT IN FULL
WUNDERLICH HANDLE BAR BRACE- F800GS, R1200GS R1200GS to 07

For your information BMW do one for around £35 , if you want the bmx style pad its another £15. guaranteed to fit.

HTH

 

[Greenman14]

I gave a product, a DIN to car size power socket converter, an indifferent review and Norman got in touch to ask whether there was a problem. I call that good customer service.