Nippy Normans

[the director]

I think that it's pretty much as Dave indicated above - the free delivery advertisement was actually a "downgrade" to second class postage which at Christmas time resulted in some very late deliveries (took 9 days to get to me from point of order). I also had experience of non-answered email.

 

[Robbo1961]

I placed the order on the 10 th dec then got an email saying it had been dispatched on the 15 th, seems like they are on it now tho to be fair, il keep you posted as to the outcome.

 

[Tayls]

 

[Davel]

Suspect that many of the issues will be due to the postal service currently.

 

[DC]

, il keep you posted .

….. had to have a chuckle ..sorry

 

[Robbo1961]

….. had to have a chuckle ..sorry

Haha nice 1 dave that's just made me laugh as that

 

[masterman21]

Nippy Norman

In fairness , I have to say I have used him a fair bit and have never had a problem ! I pay by paypal and always get email advising dispatch date. Only time I had a problem was when an order for a Wunderlic part was not in the parcel. I was informed it was on back order and given an estimated delivery date. it arrived before the given date!

 

[stevie Allen]

+1 from me for nippy
I bought a wunderlich product from him , found out it didn't fit .
I told him I was sending it back ,
no quibbles ,
We are both in communication about him recieving the product back (expected tomorrow)
And he is sending me another product back with the re-Embursed difference

 

[sagalout]

I ordered a few things just before Xmas (19th) and they arrived 2 days later.

 

[JKW]

Yet another Nippy Norman thread which is populated by 'I've had no problem' '+1' posts.

Nippy's "customer experience model" is simple - if it's in stock, all the bits are in the box and his carrier delivers OK then there will be no issues; if there are any issues, whether of his making or not, then be prepared for a frustrating lack, or brevity, of communication, and no apparent personal interaction or customer service skills at all whilst your problem gets sorted. Most people seem to agree that issues do get sorted - eventually!

If you can put up with this, or the risk of this, then fine...personally, I prefer to pay my money over to someone who will at least talk to me on the phone if required and who understands that appearing to give a stuff about your customers' experience has some value to you both.

You pays your money, you takes your choice...

 

[Madmountainman]

I may be wrong but, i thought it was a legal requirement that UK websites have to include a contact phone number, no more than two clicks from the home page. I, for one, would not make a purchase from a company that i couldn't talk to a person to sort any problems. The only caveat would be if that was the only source for the item i was looking for and you then choose to take the risk, or not.
I don't think it's a very open and/or friendly way to operate a business, when you operate a closed door and no voice contact policy.

 

[JohnnyBoxer]

Great service, stuff arrived in 2 days - the week before Xmas

 

[Robbo1961]

Hopefully not much longer to wait, after the emails I received yesterday I reckon it could be a postal prob, as I said before I've never had a problem with any delivery up to now.

 

[trebor]

Yet another Nippy Norman thread which is populated by 'I've had no problem' '+1' posts.

Nippy's "customer experience model" is simple - if it's in stock, all the bits are in the box and his carrier delivers OK then there will be no issues; if there are any issues, whether of his making or not, then be prepared for a frustrating lack, or brevity, of communication, and no apparent personal interaction or customer service skills at all whilst your problem gets sorted. Most people seem to agree that issues do get sorted - eventually!

If you can put up with this, or the risk of this, then fine...personally, I prefer to pay my money over to someone who will at least talk to me on the phone if required and who understands that appearing to give a stuff about your customers' experience has some value to you both.

You pays your money, you takes your choice...

Quite.
After my experience of receiving the wrong item, that was less than half the value of the item I paid for, and him refusing to send the correct item until he received the incorrect item back, and then him waiting three days after receiving the item before dispatching the correct item, and then by second class Royal Mail, which delayed my receiving the item I'd paid for by 10 days, I can confirm his aftersales service and customer care is shite.

I have used him since and this delivery arrived promptly, well, as promptly as second class delivery will allow, so when it goes right all is well. I will continue to use Nippy Normans but only if I can't get the same or similar item elsewhere. I prefer to use suppliers who treat their customers with respect and are happy to communicate with them.

 

[Nick V]

I admit, this thread is of no direct relevance to me, since I live very, very far from the UK.

However, it would be a win/win situation for all if the proprietor of Nippy Norman's could take a few minutes to read this thread, and post his side of the story.
I've known some commercial vendors to personally frequent the enthusiast sites they peddle to. It's a smart move. If they do that, I get a first impression that I'm talking with a human being to whom I can relate, and not just some faceless sales droid who may or may not shaft me (whether out of greed or simple indifference).

In SA, customer service is generally atrocious. In the biking world, greed rules, and the prevailing mentality is one of 'I don't care if you're unhappy with my service. For every rich, gullible customer who leaves here a little less gullible (and quite a bit more miffed), ten more will walk through that door'.
In the worst cases, public name-and-shame campaigns sometimes help. Bad vendors don't realise until too late that the status quo stays static for no one. If you lose enough customers, you create a ready market for them to shop elsewhere. And on the day the repo men arrive, you'll be left blinking and pushing your glasses up on your nose, wondering how in hell that happened.

 

[Robbo1961]

A quick update, not sure what the problem is with these wankers they haven't done f##k all about it they told me they was going to look into it from there end , didn't hear from them so emailed them once again, replied the items have been sent, how many more times do I have to tell the Imbeciles at nippys they haven't arrived, I will never use these tossers ever again , I think my next step will be trading standards.

 

[Skid06]

if its touratech or wonderlich your after use the german sites, cheaper, efficient and friendly

 

[Norfolk Tiger]

A quick update, not sure what the problem is with these wankers they haven't done f##k all about it they told me they was going to look into it from there end , didn't hear from them so emailed them once again, replied the items have been sent, how many more times do I have to tell the Imbeciles at nippys they haven't arrived, I will never use these tossers ever again , I think my next step will be trading standards.

Have they been sent with any form of tracking of the parcel?

 

[Robbo1961]

No they gave me a no with the original order, the post office say they don't know anything abt it, I've been in touch with trading standards, apparently when you order on line you should get a 14 day cancellation cooling of period which I never got either I'm now going to send a recorded letter stating that the goods have not come and that they either send them to me or give me my money back, if I don't hear anything within a reasonable time frame I then have to send another letter,
If then they don't reply my next step will be court, what a load of bollox I only want what I've paid for not a lot to ask you would think.!!!!!

 

[Dahoum]

Usually good service from NN