not a bike dealer this time...

[Bryn]

Opinions please:

I'm going to keep this vague for the time being. I bought a car on 17th December from a main dealer, 3yrs old, and on the initial test drive one of the things I noticed immediately was that the glow plug light on the dash was'nt going out. This was pointed out to the salesman at that time...

"Don't worry, we'll sort that out along with the other things you mentioned"

Also at point of sale 2yr mechanical breakdown warranty purchased.

Picked car up.. still glow plug light on, which indicates some sort of engine fault.

Salesman: "Bring the car in next week and we'll sort it"

A week elapses "sorry can't fix it" they then booked it into its parent main dealer who has the right diagnostics.

The car has now been with parent dealer for a week, and the bill for new injectors is going to be £800 plus. the dealer I bought the car from wants the warranty company to pay the bill. I have a form signed by them stating that there is nothing wrong with the car (for the purposes of the warranty).

I may be wrong but it sounds like fraud to me, as the fault was there and noted prior to sale, and the dealer seems to be wanting to palm off the cost of repair to a warranty company, who if they knew I dont think would be too happy

Feel like asking for a refund, as I have only had the car 6 weeks and its been in for repairs for over two of those...

Opinions welcomed, and what are my chances of getting nearly 5 grand back?

Cheers Bryn

 

[Paul Wakefield]

My (non-expert) understanding is that, if the dealer was aware of the fault before you bought the car, he is liable to repair it or else refund you. It was part of the contract between you that the fault was sorted before you bought the car.

A warranty is for peace of mind for things that go wrong after you take over ownership. So this should not be down to the warranty company (and check in any event that the warranty would cover the fault anyway).

Might be worth talking to the AA or the CAB.

Paul

 

[Bryn]

Thanks for the reply Paul, I'm of a mind to go to the dealer tomorrow and ask for a complete refund, as I'm fed up of driving around in courtesy cars..

Bought a brand new car from them a year ago, hocked it in for a cheaper model and now I think I should of gone elsewhere...CAB or the AA may be an option if I don't get the right response.

Bryn

 

[BBB61]

You could also try the local trading standards office Bryn. I'm sure they would find your story very interesting indeed.

Bob

 

[Fanum]

Go in there in your uniform Bryn.



(not to intimidate them or anything, but some car salesmen like the village people look )

 

[Bryn]

Bob, may well resort to the trading standards office if I don't get the right response at the dealers....

(If they don't get distracted by the village people look...Cheers Bill!)