Not Such a nice guy !

[Paul G (BHT)]

It's pretty simple as far as I'm concerned. If it was working when it went into you for other work I would expect it to be working when it comes back, at no cost to me.

So take this scenario. You take your bike/car in for a service or MOT etc. While in the garage the starter motor packs up.... would you expect the garage to replace this because the tester/mechanic had the audacity to use the starter to start the engine?

 

[(RIP) Tunneruk]

It's pretty simple as far as I'm concerned. If it was working when it went into you for other work I would expect it to be working when it comes back, at no cost to me.

If that makes me unreasonable guess what? I can live with it.

Am I going to call you a liar? I don't know you so can't offer an opinion. But my default position would be no different than it would be for anyone else I come across in life these days. Not to trust you until you'd earnt that trust. I used to be the polar opposite and assume that people in general could be trusted, unfortunately I've learnt over the years that my current position leads to fewer disappointments.

Ok, let's simplify it. If you brought your bike to me with a tyre that was 1 mile away from going through to the cord and during my test ride of 2 miles after completing the work (non tyre related) that said tyre went through to the cord would you expect me to fit a new tyre FOC?

 

[Damien]

Ok, let's simplify it. If you brought your bike to me with a tyre that was 1 mile away from going through to the cord and during my test ride of 2 miles after completing the work (non tyre related) that said tyre went through to the cord would you expect me to fit a new tyre FOC?

Obviously Civil would. Most right thinking people would not.

 

[Daisy Duke]

I thought I'd made it clear but obviously not.
My comments weren't aimed Jay. I've already had my say on that.

Yes I read that too, so what I said above still stands. We do know him, we do trust him and that is through experience with him not some sort of misplaced loyality.

Your first comment rushed to jugdement without knowing the truth, in fact you just chose to take what the OP had posted as the facts.

We've all made our point. Jay is not going to comment. Even Civil doesn't have it in him to comment anymore. Enough is enough.

 

[ghiribizzo]

...If it was working when it went into you for other work I would expect it to be working when it comes back, at no cost to me.

Extreme case here maybe but consider this; along with the incident mentioned by our man who'd replaced the alternator on a vehicle and found the window went down but not up...

Years ago the place next door was MoT-ing a Reliant. Pre-Robin. One of those things like Del-Boy's. As the 3 wheelers cant go in the normal rollers due to the single front wheel, they get taken on a road test with a Tapley decelerometer on the floor. Ok - up to speed and our man hits the brakes. Engine flies off the perished rubber mounts, pulling the shaft out the gearbox and smashes the radiator. Comedy moment all round apart from the old boy whose car's wrecked.
But you'd have the place that MoT'd it fit new mounts, radiator and all the broken parts FOC?
I think not in the real world.

 

[Blackal]

What happened to that post that "Tuned-in" (Gary) did - years ago?

It showed a Google search result which stated that "Google could not find an honest trader in Buncrana"

(or something to that effect)

Thought it was funny as fcuk at the time

Al

 

[Ex-Call Centre Chimp]

So take this scenario. You take your bike/car in for a service or MOT etc. While in the garage the starter motor packs up.... would you expect the garage to replace this because the tester/mechanic had the audacity to use the starter to start the engine?

I guess it would depend on how well I knew the garage and mechanic in question. If they'd earnt my trust through previous experiences I'd stump up,, probably wouldn't use them again though. If it was the first time I'd used them I'd think they were trying to fleece me and would probably get the car towed elsewhere rather than give them the cash to do the extra work.

It's a good question though and has made me realise just how little faith I have in the motor trade in general, through too many bad experiences I suppose.

 

[Paul G (BHT)]

After much prompting I have just received this PM from Jay, hopefully this clarifies the mater and clears up any doubt.

I have asked his permission to post this exchange of PMs up and he agreed.

Okay, if you don't want to comment on the thread, could you let me know.

Did the switch fail during normal operation or some other cause?

Paul

Dear BHT in answer to your question

I said I would not and I will not justify this thread as valid

I was test riding the bike to make sure it was running correctly (before removing my starter and battery)

I used the indicator switch to indicate a turn right and something clicked within the switch!

I was NOT heavy handed I pushed the switch over as anyone would and it clicked and went free!

As such I would say that the switch had an inherent fault.

I feel that I have been slandered enough by Phillip and Matt but villified by others

Thank you all for your support

BHT please leave the thread open It has done me no harm now I think

Best regards

Jay

 

[JohnnyBoxer]

I guess it would depend on how well I knew the garage and mechanic in question. If they'd earnt my trust through previous experiences I'd stump up,, probably wouldn't use them again though. If it was the first time I'd used them I'd think they were trying to fleece me and would probably get the car towed elsewhere rather than give them the cash to do the extra work.

It's a good question though and has made me realise just how little faith I have in the motor trade in general, through too many bad experiences I suppose.

Hope Rainbow BMW read your comments on this thread, your attitude is very poor and with one like that................you obviously get the service from the motor trade that you deserve

Bad vibes get bad vibes, I've always found

Funny how you received loads of bad service & mistrust from the Motor trade over 34 years, maybe you've deserved it

I've had the opposite, can't remember having a bad deal or service on a car or bike ever................I find it's the way that you interact with them helps

Thanx again chaps.
It's good to see so many positive reviews for Rainbow & no negatives.

On that basis I rang their service team yesterday & spoke to a chap who gave me some sensible answers to questions I've been trying to get answered by BMW Motorrad Customer Services & Pidcocks for 2 months without any joy. One 5 minute call was all it took.

I'll certainly take the bike there for her next service.

It also means I won't have to have the walk of shame into Balderstones with my head down, having previously told them they'd never have the chance of getting my business. (Once again my big mouth & short temper let me down).

From another thread ^^^^

 

[frank1200]

Hope Rainbow BMW read your comments on this thread, your attitude is very poor and with one like that................you obviously get the service from the motor trade that you deserve

Bad vibes get bad vibes, I've always found

Funny how you received loads of bad service & mistrust from the Motor trade over 34 years, maybe you've deserved it

I was thinking that myself

 

[ianboydsnr]

I guess it would depend on how well I knew the garage and mechanic in question. If they'd earnt my trust through previous experiences I'd stump up,, probably wouldn't use them again though. If it was the first time I'd used them I'd think they were trying to fleece me and would probably get the car towed elsewhere rather than give them the cash to do the extra work.

You pissing off elsewhere I would consider a bonus!

No business wants a customer with your attitude!

 

[Davy F]

Obviously Civil would. Every other right thinking person on the planet would not.

Fixed......

 

[RobertG]

Pal of mine left a high mileage S class Mercedes into a main dealer (UK) to have a gearbox replaced. During the job they noticed some additional problems and rang him with a quote. He agreed to pay somewhere close to £1,800 for the work. Three days later he gets a call. Hello Sir, the good news is that the gearbox job is complete as promised. The bad news is that when we took it for a test drive an electrical fault developed and the car went on fire. But dont worry the driver is OK and will not be claiming against your insurance. We have recovered the burned out shell to our garage - you will probably want to inform your insurance company so you can make a claim. Two days later he received a bill from the garage for the gearbox and an £80 recovery fee.

Needless to say he was pissed off, especially when the insurance company offered him £5,000 for the car. It was worth a LOT more to him - and he was then a chauffeur without a limo.

Gets legal advice and the only question the solicitor asked was did he have any evidence the garage had been negligent. The answer being no, the solicitor confirmed he owed the garage £1,880.

It still hurts him, but not everything that goes wrong in life is somebody else's fault. Shit happens.

Final comment, don't know the Dr but he must give some amazing customer service to have so much support. It seems looking after customers does pay.

 

[Popell]

How about this scenario

From a couple of years ago but I wonder what opinions this will nurture.

Wife phones me one day at close of the day saying car won't start at the office - I was working away and so advised to call our local garage that have done a few services for her(she likes the stamp in the book!)

Mech comes out, tows the car back to his garage and drops the wife home.
He checks it next day and informs me over the phone that the alternator is guffed, £170 ish for exchange fitted. Given the go-ahead he swaps it out, charges the battery and drops the car home,
Two days later, I'm back home and wife goes to car in morning and battery flat again - won't start.
I jump it from my car and check volts across the battery - zilch! new alternator must be guffed mk2, not wishing to believe this I check further and discover the output of the alternator is a healthy 14.4v, following the circuit back up, I find a 125A main fuse blown on top of the battery, £2.70 bespoke part from Seat.

I went back to the garage and said it had been the fuse, they were a bit casual about it so I asked if they had returned the original alternator yet, they hadn't so I asked if I could take it and swap it back.

Up to you was the response!
I swapped it back and sure enough all was good! I took the new alternator back (cleaned it too!) in the box it came in.
I asked for the cost of the alternator back but did not ask for the labour element.
Relations felt a little strained for a couple of months after (all good now) which I felt was a little unjust-maybe they were a bit embarrassed

So I would appreciate opinion from both sides of the fence, mech and punter alike:

Was I :
a/Unfair or unreasonable

or

b/treated shodily

or
c/ something else?

BTW No opinions expressed on here will affect my decent relationship with the garage - they make a good cup of tea!
I do think that if wife had reported the car broken again, they would have fixed it (finding the fuse as the culprit) but I suspect they would not have swapped back the alternator nor refunded the cost of it.

 

[ozziesda]

From a couple of years ago but I wonder what opinions this will nurture.

Wife phones me one day at close of the day saying car won't start at the office - I was working away and so advised to call our local garage that have done a few services for her(she likes the stamp in the book!)

Mech comes out, tows the car back to his garage and drops the wife home.
He checks it next day and informs me over the phone that the alternator is guffed, £170 ish for exchange fitted. Given the go-ahead he swaps it out, charges the battery and drops the car home,
Two days later, I'm back home and wife goes to car in morning and battery flat again - won't start.
I jump it from my car and check volts across the battery - zilch! new alternator must be guffed mk2, not wishing to believe this I check further and discover the output of the alternator is a healthy 14.4v, following the circuit back up, I find a 125A main fuse blown on top of the battery, £2.70 bespoke part from Seat.

I went back to the garage and said it had been the fuse, they were a bit casual about it so I asked if they had returned the original alternator yet, they hadn't so I asked if I could take it and swap it back.

Up to you was the response!
I swapped it back and sure enough all was good! I took the new alternator back (cleaned it too!) in the box it came in.
I asked for the cost of the alternator back but did not ask for the labour element.
Relations felt a little strained for a couple of months after (all good now) which I felt was a little unjust-maybe they were a bit embarrassed

So I would appreciate opinion from both sides of the fence, mech and punter alike:

Was I :
a/Unfair or unreasonable

or

b/treated shodily

or
c/ something else?

BTW No opinions expressed on here will affect my decent relationship with the garage - they make a good cup of tea!
I do think that if wife had reported the car broken again, they would have fixed it (finding the fuse as the culprit) but I suspect they would not have swapped back the alternator nor refunded the cost of it.

B. Mechanic obviously jumped to conclusions without troubleshooting properly or methodically first.

 

[Ex-Call Centre Chimp]

Hope Rainbow BMW read your comments on this thread, your attitude is very poor and with one like that................you obviously get the service from the motor trade that you deserve

Bad vibes get bad vibes, I've always found

Funny how you received loads of bad service & mistrust from the Motor trade over 34 years, maybe you've deserved it

I've had the opposite, can't remember having a bad deal or service on a car or bike ever................I find it's the way that you interact with them helps



From another thread ^^^^

And maybe my 'bad attitude' is a direct reflection of my experiences over the years.

I was thinking about this last night & this morning & I can think of 5 seperate occasions where various garages have tried to rip me off over the years.

3 different cars, 2 different bikes 3 different cities.

2 tried to rip me off to the tune of £500 each

1 by £250

1 by £80

1 by £1,500.

So on reflection I asked myself the question again. Am I being paranoid? Maybe. But with very good reason.

As for the Balderstones comment I think you'll find that that is an indication that I'm, prepared to concede that if I've had a bad experience but others convince me it was a one off, or I'm being petty I'm prepared to give anyone a second chance.

As for how I interact with them? Well forgive me for reacting badly when they're trying to fleece me, rather than shaking them warmly by the hand & giving them repeat business. But then I am odd like that.

Probably fair to say we've had different experiences over the years, I'm delighted that you've had the sort of service we should all get. Who knows, when I start using Rainbow perhaps thay'll change my opinion.

 

[Mort]

And they all lived happily ever after.

The end



Fixed it for ya

 

[Beemerman59]

157, sorry, 158 posts about a 24yr old broken indicator switch...and its not even in the 1200 section

 

[Daisy Duke]

157, sorry, 158 posts about a 24yr old broken indicator switch...and its not even in the 1200 section

Don't forget the 7623 views, everyone must have been having a very boring week

 

[frank1200]

Every one likes to watch a good Barney so life must e pretty boring