Ocean BMW

[JohnnyBoxer]

I sympathise with Peter and have to commend him on the way he dealt with this situation. It seems that in the absence of any supporting paperwork he made a reasonable commercial decision. I can't fault the way he reacted to the production of the original advert either.

Exactamundo

It's a pity some other people don't understand the definition of reasonable and unreasonable.................Crampie was bang on, in his replies

 

[polecat]

This is how it should be

I collected a new (to me) bike from Ocean yesterday. I was collected at the station by Richard Chaplin and taken to Ocean. Coffee on tap, friendly welcome, lots of chat and information. A really nice welcome and environment to be in.

This is how it should be surely? Yes I know they are taking my money but then that's what they all do. It's the experience you have whilst it's happening that makes the difference.

I picked up a good bike, we agreed on a price and we are both happy. I came away with the feeling that, as a customer, I was appreciated. And it's that feeling of appreciation and service that makes you want to go back to them.

So well done Peter, Richard and the team at Ocean. You were spot on. Maybe some other dealers should take note, this is how you should be dealing with customers, particularly if you want to retain them.

Paul

 

[iftikartaxis]

wonderful

A pat on the back to a dealer who gives service like this
some thing free wonderful
Makes you happy to have a BMW
shame the rest of the dealers don't do this
unless there are some out there ??????????????