Ocean Plymouth

[Yellow Peril]

Brought a new GS1200 from them on delivery the left pannier was dented they said they would sort at first service, never happened went back two weeks ago for a replacement frame due to corrison, had the bike for two weeks still had not fixed the pannier had to wait yet another hour for them to fix that. Got the bike home checked the oil, it had not been topped up in the dealership after the replacement of the front time chain cover. Just checked the rear brakes due to spongy brake, oil res cap half off and res below min obviously not checked either, guess what the MD of Ocean has a shitty letter on its way. Next service will be at CW's and they can have my next 10 grand for this bikes replacement next year.

 

[dyno dave]

Ocean BMW, Plymouth

Bought an 1150GS.

 

[dyno dave]

Ocean BMW, Plymouth

Bought a secondhand R1150GS from them, have had few problems which they have fixed but my impression is that the sales team are excellent but the service side of it lets Ocean down. I've spoken to a few people who have bought off them who feel the same and say they too will be purchasing the next one off CW.

 

[MikeP]

Different View

They're not perfect but I've had nothing but excellent service, sales, after-sales and servicing.

They are never pushy, always make time for a chat and a coffee.

 

[Yellow Peril]

Update 17/05/05

Well guys things have definiately improved! Got a phone call the other day in regards to the pannier "could they take another look". So today we had a nice ride to Plymouth, pannier was checked and found to have a faulty part (BMW's fault not Ocean's) so the pannier has been completed replaced. The spongy rear brake, has been checked very carefully checked, I have been shown the results and all appears to be correct. The mechanic did agree with me, it was not quite right when using just the rear brake lever but this could be down to the whole back end being rebuilt and some settling down, which in this case I am inclined to agree, but they will check again at first service. But I must add it is not affecting the overall braking.

So on the whole things have greatly improved, everything has been resolved to my satisfaction!! I am once again a happy customer. I also think it has been a steep learning curve, the first GS12 they have had to rebuild, things did not go as smoothily as they would have hoped and I think BMW's policy of ordering every individual bit for a bike did not help.

So to Peter, Mark and the lads in the workshop thanks for putting everything right. I did type the letter but I am now quite glad it never got posted and when we finally do get the new GS12 ADV I will probably be buying from Ocean..

 

[steveuk]

lost item / mail order

ordered a "tail cover silver" on 1st June - they said they had it on the shelf and would post it that day. they debited the £60 or so, it never showed up.

- i phoned after a week, was fobbed off, phoned after 8 days, 9 days, 10 days - still fobbed off- they did not send it recorded - only 1st class normal royal mail - the first guy i spoke to said i needed to contact the post office - if they had indeed lost it i might be able to get some kind of partial compensation.....!! er, what?

i pointed out that maybe they might be the ones seeking compensation for a lost item they posted, a few more days passed - (it turns out you have to wait 16 days before P.O. deem an item "lost")

......after 16 days had passed (remember it was supposed to come 1st calss post on the day i ordered it) another guy from the shop called me to apologise and offer to re-order or give me a credit note to the value......acceptable offer.

P.O. lost it - not Ocean i accept that.

however, i was seething that they TRIED to fobb me off saying that by posting the item they had washed their hands of the matter and it was up to me to seek compensation - utter rubbish. maybe what i should have done was canceled the order on day 3 or 4 when it did not show and demand a re-fund?? (i stress again i accept it was not their fault the item was lost) - online retailers - maybe you could always give us the option of "recorded delivery" i feel it's a few quid well spent - and would have saved me many tedious phone calls to Ocean.

 

[Bob1651]

I was about to take a 3000 mile trip around Europe therefore I contacted Ocean BMW prior to book my 1200gs yearly service and report a grinding noise on the rear hub. I also requested that they check all known recalls. I collected the bike and was informed all was ok. 1000 miles later in France I noticed that the rear wheel had 10mm of movement around the hub. A phonecall to BMW assistance resulted in a repair being made in Nice, France (Dimensia BMW-Very Good) which took 2 days for parts and fitting. Upon my return I contacted Ocean regarding my issues and now deny being informed about the original noise. As far as they were concerned this is the end of the matter. Even though I told Ocean that the repair was to be checked on my arrival back in the UK. They have not requested to see the bike or taken any steps to contact me any further. Since then the rear wheel hub has failed again. BMW UK have been dealing with this since and the bike is now at Ocean for repairs. I'll keep all those interested informed as to what happens next. Generally the service from the Sales team is good but service department is poor. CW will now be getting all my future business.

Rear Hub failure syptoms:

Droning at around 60-70 mph worse at 80mph!
Oil leaking from rear hub spindle (non-shaft side)
Slow spead creaking combined with bike pulling up slightly every half revolution