Pidcock Motorcycles- where to start

right.
i called BMW pidcocks this monring and asked them when the bike was serviced, the receptionist checked on the computer and said it was serviced at 1254 miles.
about an hour later BMW themselves phoned me and apologised and said that it looks like it hasnt had a running service at all.
confused....
phoned pidcock and the service desk said that the service had not been at all and that i would need to resolve it with the dealer. there is no record that the oil has ever been changed.
feeling very let down i phoned the finance company who agreed that what had happened was unacceptable and an invesitgation would be launched.
just to provide piece of mind i spoke to trading standards who informed me that I had a good case if the situation wasnt reolved to my satisfaction
i then had a call from the sales manager at pidcocks who to be fair was very apologetic about the whole mess. he promised me a letter to show that the warranty was still valid, my local BMW dealer would collect my bike in a van, give it a full check and a 6000 mile service and the service book would reflect this. i think this is the best i can hope for and i am happy with this if it actually gets done. just waiting for a call from my local dealer now. fingers crossed
 
Pidcocks strike again. How on earth can a company that was once so good get so very poor?

Good luck though, I hope you get it resolved to your satisfaction.
 
Timaloy said:
Pidcocks strike again. How on earth can a company that was once so good get so very poor?

Good luck though, I hope you get it resolved to your satisfaction.
Click to expand...

You're right. When I moved to the East Midlands part of the reason I bought a house in Long Eaton was because Pidcock's had a consistently good reputation in Bike and Ride magazines over several years.

It is a pity how things seem to have gone down hill.

I hope it all works out well.
 
timeandtide said:
Chris Pidcock has cancer:tears
Click to expand...

Maybe so . I feel for him.

BUT,

He doesn't work in the shop on a day to day basis, and if knows whats really going on, on the shopfloor he will be the first..

Our General Manager knows what he's told, and if his understudies cover up well enough, he's happy.

Piddlycocks were happy enough to sell me a Honda, knowing full well that they were about to end the franchise. When i asked about warranty work (if it should need it) i was told i would need to take it to Derby or Grantham :blast ----- not really convenient, if it was, i would have made my purchase at Derby or Grantham wouldn't i ??
 
im lucky ive been observant, i could have been trying to take it to 6000 miles on running in oil
 
is there such a thing as 'running in oil'?
or is it normal oil that has to be changed early to remove any remaining production / bedding in swarf?
 
Yes it could be a single grade oil as opposed to multigrade and is supposed to be changed pronto after only a few miles :blagblah
 
2 days later still no call to arrange anything so the problem remains unresolved. its just getting silly.
 
Pidcock are my local dealer and have only had the opportunity of my money once........really poor service and an unresolved warranty issue that took Clarkes of Rednal a day to sort out!

Clarkes and Williams Manchester get my vote anyday! :thumby:
 
dancanovas said:
2 days later still no call to arrange anything so the problem remains unresolved. its just getting silly.
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What is silly is that you still want the bike.

I would be returning it and expecting compensation or they would be facing legal action.
 
karlp said:
What is silly is that you still want the bike.

I would be returning it and expecting compensation or they would be facing legal action.
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Agreed...

There's plenty of good bikes out there that don't involve buying from a 'Dealer' that's seemingly treated you so badly.
 
The last time some bod slagged them off in the wc section regarding sh1tty service, on collection he was told to remove his posts from this forum otherwise, 2 can play games ! I'm not shitting you either, he even deleted his posts and told me this himself.

PIDCOCKS do look in on this forum so I'm sure there'll be fully aware of this thread, needless to say there's no excuses, bad service loses customers and service like this will run Pidcocks into the ground i feel for Certain staff like Ryan and Curtis whom are worthy of a pay packet.
 
I won't be deleting anything. I've written a catalogue of events and facts. Te bike is now booked in with sbw motorrad who have been brilliant so far.
 
dancanovas said:
I won't be deleting anything. I've written a catalogue of events and facts. Te bike is now booked in with sbw motorrad who have been brilliant so far.
Click to expand...

I would agree that you need to stick to your guns but what is the bike booked in at SBW for, the first service?:confused:
 
Big Si said:
I would agree that you need to stick to your guns but what is the bike booked in at SBW for, the first service?:confused:
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The running in service and a 6000 mile service combined to bring it back to bmw warranty standards. They are also collecting it and delivering it back to me
 
Phew that was close....

I'm so glad I read this thread when I did. A member of my immediate family lives within walking distance of this particular dealership, and was most happy I pointed him in the direction of this thread, as he was contemplating buying from them on Tuesday. I dont know what a new wasserboxer costs, but whatever it is, it's money that will now be going elsewhere!!.

Shame they cant be arsed to sort this out, but I guess they probably arent bothered about £15000's worth of business after all.

Once again UKGSER has come in handy, and saved someone loadsa (potential) hassle in the process.

Happy days.
 
It seems extraordinary to me that businesses haven't woken up to the fact that in this day and age if you give a customer poor service and subsequently fail to resolve the issue then it will end up on an online forum such as this:blast The fall out from this thread is going to cost Pidcocks dear financially and in reputation and will continue to do so for a long time yet they seem oblivious to this fact.

They are either ignorant or arrogant or both.

It takes a long time to build a good reputation and sometimes literally minutes to destroy it - consumers now have choice and will vote with their feet.

I hope that this is resolved with satisfaction for the OP but I fear that Pidcocks will suffer long term from this. How many of us who have read this thread are thinking - "I wouldn't touch them with a barge pole" ?
 
DING-DONG said:
The last time some bod slagged them off in the wc section regarding sh1tty service, on collection he was told to remove his posts from this forum otherwise, 2 can play games ! I'm not shitting you either, he even deleted his posts and told me this himself.
Click to expand...


"slagged off" is a bit harsh!

I would prefer:

Explained in a calm, rational and factual manner that:
• The day before delivery day, Pidcocks phone to say my new bike was all ready.
• When I arrived to collect it, I pointed out to them that the panniers and crash bars which had been priced into the deal weren’t fitted.
• Some 30 minutes later, I suggested to them that an apology for the missing items and a plan for fitting them might not go amiss – and to be fair, an apology was given.
• The panniers were an uphill struggle for Pidcocks to get hold of, and I cannot and don’t blame them for that. What was unacceptable was their almost total lack of communication with me, the paying customer, even when I asked for a call back to update me on progress.
• The fact that the panniers did eventually arrive and I was promptly called with the good news and invited to the shop to get them fitted.
• The fact that I agreed to wait until the first service to have the crash bars fitted, but when I arrived the service team knew nothing of that arrangement.
• The fact that when the first service was completed, the crash bars still weren’t fitted because they couldn’t find them, even though I’d been assured they were in stock only a few days previously.
• The fact that the crash bars mysteriously arrived in stock the day after my first service, but the lead time on a service appointment to get them fitted was then about 3 weeks.
• The fact that it was 7.5 weeks after delivery of the bike that the crash basr were finally fitted.

What I didn’t mention is that less than an hour after I got home after getting the crash bars fitted, a member of the sales team rang me to ask why I’d not paid for their supply and fitting. That wasn’t a long conversation.
I’ve never bought a bike from anyone other than the various branches of the Pidcocks empire in the past 17 years. Only a few weeks ago, I would have considered myself a loyal and long standing customer…..
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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