Returning a unit to Garmin

Hopefully I will have a new unit by next week. :bounce1

There are some people who just love to rub it in..:hide

Good luck

Pat
 
Quest 2

Sent my Quest 2 back today with a lengthy explanation of why I thought it was crap.

Not really after a fancy new device like the Zumo 550 as I liked idea of the Quest 2 because it was small, robust, waterproof, all the maps were on and it had a battery. All of these things made it great (on paper) to use on the bike, in the car, visiting a strange city on foot, and hiking up a mountain (portable AND waterproof). My existing 2720 and Nuvi have great features but don't have all those things.

Shame that nobody in product development thought:

"Just a smegin a minute! With all that extra work we are asking this device to do we're gonna need a new and faster CPU. I'll get straight on it."

And when they didn't, maybe someone in testing should have said:

"This product does not meet the performance and reliability our customers have come to expect and demand. Send it back to development. Fire the smeg head"

Just a thought..

Maybe I will trade it for a Quest 1 :blast
 
First 'deal' Garmin offered me against my old Quest 2 was a Quest 1 and an i3.
 
Replacement received....

......and it's.........


















































....another fekkin' Quest 2!! :spitfire :spitfire


Mind you it does say 'Newley Overhauled' on the sticker....I was hoping for 2 Quest 1's :(

See how this one goes and put topo maps on it if it is crap.
 
2 weeks ago today I sent my 2650 off for replacement and still no word from Garmin. :(

So I rang them up this morning. They have received the unit but no-one has looked at it yet. :mad:

Looks like I won't have it for the PRC run this weekend then. :spitfire :spitfire
 
Tomorrow it will be four weeks since I posted my 2650 back to Garmin. :(

Despite numerous phonecalls I have not been able to determine the status of the unit. Until this morning. Now they are telling me that they only just received a new batch of 2650's yesterday and will despatch mine "sometime within the next few days". :mmmm

Whilst I accept that many folk here have been very pleased with Garmin's customer service I have to say that I am deeply unimpressed. At the very least I would have expected a letter or e-mail explaining the delay. Instead I had to make repeated phonecalls to find out what was happening and even then did not get satisfactory answers. :( :mad: :spitfire

Let's see how long it takes them to get the new unit to me. :rolleyes:
 
Aidan1150 said:
Tomorrow it will be four weeks since I posted my 2650 back to Garmin. :(

Despite numerous phonecalls I have not been able to determine the status of the unit. Until this morning. Now they are telling me that they only just received a new batch of 2650's yesterday and will despatch mine "sometime within the next few days". :mmmm

Whilst I accept that many folk here have been very pleased with Garmin's customer service I have to say that I am deeply unimpressed. At the very least I would have expected a letter or e-mail explaining the delay. Instead I had to make repeated phonecalls to find out what was happening and even then did not get satisfactory answers. :( :mad: :spitfire

Let's see how long it takes them to get the new unit to me. :rolleyes:
Click to expand...

I have to agree with you Aidan - having had 4 Quest 2s through my grubby hands in the last 12months I've a bit too much experience of their service than I'd like but usually I got a replacement within 4/5 days of posting off the old unit. However this time it took over 2 weeks and noone could trace it or give me a satisfactory answer as to how long it would take. If I hadn't got a Zumo I probably wouldn't be as impressed :thumb
The zumo is great by the way
:hide
 
My experience with Garmin this last 2 weeks has been very different. My 2720 had a similar problem, the USB port stopped working. Rang on Thursday, got an RMA. Posted on Friday, and received a refurbed 2720 the following Thursday. One week start to finish. I think Aidan may just be unlucky that there are no 2650's in stock. Don't let one poor experience put you off.
 
Garmin get a Big:thumb2 from me, my quest 1 stopped locking onto satellites, Within a week I recieved a newly refurbed unit as a replacement for my old scratched dented one.:D I hope any other dealing I have with them will be as good.
 
gpsonaPan said:
I 'phoned Garmin this afternoon.Was on their "hold while straining to listen to musak" line for about 3.30mins.

"Hello, you're thru to Richard, how may I help you ?":bounce1

"Ermm(actually surprised it didn't take as long as expected) Well, I bought my SP111 from Gpsw.co.uk about a year ago and unfortunately I had a really bad off at the beginning of July. My SP111 was damaged. The antenna has popped open and I am worried about it not being waterproof anymore".:wasntme

"Yes, that's possible."

"Er, Also it seems to think I am still on my journey about 539 miles way from where I actually am, so it may need to be looked at." :nod

"Yes,, that would happen,it seems lie you have damaged it, hold the line please while I check some information for you"

Tinkly,tinkly musak again for about 30 seconds, giving me time to shout "whooppeee I got thru and they are sending me a returns number,, yayyyy:coold

"hello, sir sorry to keep you waiting, I have just looked up Gpsw site and they have an antenna in stock, here's the part number and telephone,,,"

I reluctantly wrote the number down. I looked on Gpsw site,,type in the part number,, Shock horror,, £41.34 for an antenna,,:eek:

Lesson learnt today is,, Just because someone else is a jammy git doesn't mean you are too..BAh,,:spitfire

Pat
Click to expand...

True. My Quest was losing sats for ages, I think there's a thread about it on here..... then when completely tits up on a trip to Amsterdam and Holland.

As it is over 2 years old I couldn't get a free one and had to pay the one-off service charge, £80, to get a new one. What I got was a used but refurbished Canadian market Quest. It works though so I suppose I can't complain but got nowhere when I suggested perhaps part-ex for a 550!

Gotta get the right person at the right time?
 
Invicta Moto said:
Gotta get the right person at the right time?
Click to expand...
I think you're spot on there, I sent a Quest1 back twice, each time they
were replaced a lot quicker than yours Aidan. Case of hit and miss with
who you speak to.:o
 
I have two 2650's that have loose USB sockets, I've got my returns number, but no metion of what I need to send back, obviously the unit itself, but do I need to send the full original box and it's contents and the original purchase receipt?
I'm hoping its not going to take 4 weeks as I use them on a regular basis and have borrowed one from a friend.
 
Noel said:
I have two 2650's that have loose USB sockets, I've got my returns number, but no metion of what I need to send back, obviously the unit itself, but do I need to send the full original box and it's contents and the original purchase receipt?
I'm hoping its not going to take 4 weeks as I use them on a regular basis and have borrowed one from a friend.
Click to expand...

you don't need to send back box and/or contents. You might be advised to enclose a copy of your receipt if you're proving that it's within a one year warranty period...
 
Noel said:
but no metion of what I need to send back, obviously the unit itself, but do I need to send the full original box and it's contents and the original purchase receipt?
Click to expand...

Noel,

You need to send the unit, a copy of the original sales invoice and a covering letter explaining what is wrong with the unit. You should also refernce the RMA Number in the covering letter and write the RMA Number on the packaging when you return the unit.

HTH

I came home from work this evening to find my new 2650 lying at the front door. As I live on a busy street in the village I wasn't best pleased. :spitfire
I think Garmin and Interlink Express will be getting an e-mail.
 
Aidan1150 said:
I came home from work this evening to find my new 2650 lying at the front door. As I live on a busy street in the village I wasn't best pleased. :spitfire
I think Garmin and Interlink Express will be getting an e-mail.
Click to expand...

you mean for the unit you still haven't received:augie
 
Noel said:
I have two 2650's that have loose USB sockets, I've got my returns number, but no metion of what I need to send back, obviously the unit itself, but do I need to send the full original box and it's contents and the original purchase receipt?
I'm hoping its not going to take 4 weeks as I use them on a regular basis and have borrowed one from a friend.
Click to expand...


That must be a really good friend to lend you his unit Noel ...... ;)
 
Noel said:
I have two 2650's that have loose USB sockets, I've got my returns number, but no metion of what I need to send back, obviously the unit itself, but do I need to send the full original box and it's contents and the original purchase receipt?
I'm hoping its not going to take 4 weeks as I use them on a regular basis and have borrowed one from a friend.
Click to expand...

Aidan1150 said:
Noel,

You need to send the unit, a copy of the original sales invoice and a covering letter explaining what is wrong with the unit. You should also refernce the RMA Number in the covering letter and write the RMA Number on the packaging when you return the unit.

HTH
Click to expand...

You also have to send the unit by recorded delivery. I sent my quest back wrapped in the original bubble wrap in a jiffy bag. And if your unit is out of warranty you do not need to send the original invoice. But you will need a form that garmin will e-mail you for putting your credit card details on.
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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