Bustup, just for you here is a copy of the article.
[?] Mr Probst, what crosses your mind when you hear “Circular Antenna”?
[Probst] The circular antenna is one component of the anti theft device of our motorcycles. Unfortunately we found out that this component malfunctions too often, and inhibits an engine from starting. Much to our regret this happens to some of our customers.
[?] Which BMW motorcycles are affected, what year of construction? Can it be fixed?
[Probst] The affected motorcycles are from the F the R and also the K range which were produced from 1st august 2006 to 15th March 2008.
[?] How many cases have been dealt with under warranty so far?
[Probst] We have no definite figures since there is a delay between submitted warranty claims and the models already converted. We guess that a minimum of 50% of the affected motorcycles have been fitted with a new circular antenna.
[?] What exactly causes the problem?
[Probst] Due to external effects, the circular antenna, a part of the anti theft device, can fail. This prevents the necessary signal reaching the electronic engine management system and inhibits starting procedure.
[?] How do you deal with concerned customers?
[Probst] Predominantly we record malfunctions on relatively new motorcycles. The more miles are put on the clock the less likely there will be a malfunction of the part, and that is how we deal with the warranty. Our dealers will fit new clean circular antennas, concentrating at first on models not yet delivered or which have come in for the first free service. Other motorcycles will be converted when they are left for a regular service. The repair is of course free of charge.
[?] why is there no official recall?
[Probst] To be able to convert such a high number of motorcycles in a very short time means we need accordingly high numbers of spare parts. To build up supply takes relatively long since the output cannot be raised by simply pressing a button. At the same time the parts are also needed for production. To react as quickly as possible we have opted for the procedure I have described. Furthermore we have furnished our BMW service vehicles with circular antennas to be able to help customers on the road.
[?] Could you solve the problem regarding mass production?
[Probst] Yes, with modified circular antennas available we can continue production with trouble free parts.
[?] Lately there also seems to be a growing breakdown problem due to faulty fuel pumps. Can you confirm that and how are you dealing with it to keep riders on the road?
[Probst] In Germany this happened to just over 100 of the R1200GS models, the reason being a faulty electronic connection to the pump. Models affected were built before the last revision of the GS. Using a pressure washer, for instance, can force water into the electronic unit. Meanwhile we have improved the sealing and while upgrading the GS we also altered the mounting position of the unit to avoid water collecting at that spot.
