PanEuropean
Registered user
I recently purchased the 'newest of the new' BMW helmets (I think it is called a 'System 6') and a BMW Communicator II Bluetooth system to go with it.
I had the Bluetooth system installed by the BMW dealer, who charged dearly for the installation. After riding for about 1,000 miles, I began to wonder if the Bluetooth system was properly installed (physically installed - it worked fine electronically) because the darn charging cable kept digging into my neck, regardless of how or where I stowed it.
So... whilst riding past Magdeburg, Germany, I figured it would make sense to stop in at Schuberth's world headquarters there, and ask someone if they would mind taking a look at the helmet assembly and seeing if there was any discrepancy between the physical installation and the installation design specification.
I never got past the gatehouse.
The security guard on duty called someone within the company, who told me on the phone to "go back and visit my BMW dealer". I explained that I already had done that, the BMW dealer sincerely believed that the components were properly assembled, but the power cable kept digging into my neck. I asked if someone from Schuberth who might be familiar with the design of the system would simply look at the helmet and see if it was properly assembled - I emphasized that I did not expect them to make any repairs or alterations.
Nope, no hope. I then asked to have my inquiry escalated to the manager, who told me over the gatehouse phone (in the most polite way possible) to fcuk off, and that no-one from Schuberth would provide me with any assistance, comments, or observations whatsoever. In fact, no-one would even come out to see me at the gatehouse, let alone admit me to the company reception area.
Do you think I will ever buy a Schuberth product again? Not friggin' likely.
Michael
I had the Bluetooth system installed by the BMW dealer, who charged dearly for the installation. After riding for about 1,000 miles, I began to wonder if the Bluetooth system was properly installed (physically installed - it worked fine electronically) because the darn charging cable kept digging into my neck, regardless of how or where I stowed it.
So... whilst riding past Magdeburg, Germany, I figured it would make sense to stop in at Schuberth's world headquarters there, and ask someone if they would mind taking a look at the helmet assembly and seeing if there was any discrepancy between the physical installation and the installation design specification.
I never got past the gatehouse.
The security guard on duty called someone within the company, who told me on the phone to "go back and visit my BMW dealer". I explained that I already had done that, the BMW dealer sincerely believed that the components were properly assembled, but the power cable kept digging into my neck. I asked if someone from Schuberth who might be familiar with the design of the system would simply look at the helmet and see if it was properly assembled - I emphasized that I did not expect them to make any repairs or alterations.
Nope, no hope. I then asked to have my inquiry escalated to the manager, who told me over the gatehouse phone (in the most polite way possible) to fcuk off, and that no-one from Schuberth would provide me with any assistance, comments, or observations whatsoever. In fact, no-one would even come out to see me at the gatehouse, let alone admit me to the company reception area.
Do you think I will ever buy a Schuberth product again? Not friggin' likely.
Michael
...and you were surprised that they rejected you...? Ever heard of exclusive contracts to distribute? 
