Switching Broadband

[YosemitePaul]

This may be a dum question.
But I'm in the process of switching my Broadband from Talk Talk to Zen.
At the moment it is sent to my laptop via a router.
According to Zen they will take over on 13/12.
Do I / will I have to do anything to convert from one to another?
I'm not able to find anything on the Zen site.
How will I know that what is coming down my 'phone line is from Zen and not Talk Talk???

Confused,
Paul.

 

[cookie]

you'll have to put your new login ([email protected]?) & password into your router.

 

[centaur]

As Cookie says, you'll need to input your new ISP username and password into your router. The instructions for doing this would probably have come on a CD with the router, but normally consists of typing an IP address(192.168.1.1 or similar ) into your web browser's (usually Internet Explorer) address bar, which gets you into the router setup utility.

 

[simondippenhall]

transfer from talktalk

well done you for managing to obtain a MAC code from talktalk for the transfer...I have been trying for 3 weeks without success (altho they are supposed to provide within 5 days!)

 

[mrTickle]

I transfered from Nildram to Zen 3 months ago ... the best thing I ever did. The switch over went without a problem - all I had to do was enter my new Zen username & password into my router and that was it.

My connection with Zen is at least twice as fast as what I got from Nildram ( both on a 8Mb package ) and so far my experience with Zen has been excellent. I've not had to call their tech support so can't comment on how that is. I hope it all goes smooth for you

 

[cookie]

My connection with Zen is at least twice as fast as what I got from Nildram

that's very interesting as i am on nildram currently. i wouldn't have expected it to make too much difference.

what speed are you getting now?

 

[mrTickle]

Nildram were great where I live up until they did an LLU upgrade in my exchange. After the upgrade I had no phone line for a week, no broadband connection for two weeks and when they did resolve it, only around 5 hours of up time a day.

I spent two months on the phone with them basically pinging my router telling me it was nothing to do with them.

Before the LLU upgrade I was getting around 3 to 3.5Mb downloads on an 8Mb account. With Zen I average around 4.5 - 5 Mb on an 8 Mb connection. I was going to say that I've never lost my conneection with Zen either, but I feat that would be tempting fate...

 

[cookie]

first time nilly piss me off, i'm going to zen. already tempted now they've "traffic shaped" p2p ports

otherwise, i find them fine. i get about 3.5MB on MaxADSL which seems ok with my line stats. it's actually gone up a bit (>0.5MB) since i upgraded my router firmware

 

[YosemitePaul]

Simon,

Getting the MAC code off TalkTalk was a pain in the @@@@.
I kept getting sent around in never ending telephony circles. To a point where TT even denied that I was an account holder!!!
Eventually out of frustration I emaled Charles Dunstone (Chairman of the Co.) directly, quoting their Code of Conduct that they had signed with Ofcom and reminding TT that they had to provide the MAC within 5 days.
I got my MAC code within 12 hours!!!!!!

Paul