Triple
Guest
Just thought I'd start a new one so you know the outcome.
BMW have said they won't take responsibility for a bike that is fitted with non BMW panniers. His bike was fitted with Givi panniers. He has had the panniers on the bike since soon after he bought it and now has about 7500 miles on the bike. Never before has anything like this happened.
His dealer (BMW main dealer) had previously quoted him for fitting Givi panniers. In my opinion if they won't take any responsibility for a possible bike fault that causes a crash because it has aftermarket bags then they shouldn't quote for fitting it.
He is going to get the bike repaired. Have it fitted with BMW panniers and when it happens again he will likely take them to court.
BMW also said that the pinch bolts being loose will not cause instability. I find that hard to believe but that is their line.
All in I am very surprised at their stance as I had thought their customer care was supposed to be by far the best.
He says thanks for your thoughts and ideas on it. He hasn't got much choice now but he's going to ride it until either he gets his confidence back with it or it throws him off again, although if he gets thrown off on UK roads I doubt he will be as lucky as on a French Autoroute.
In the meantime he's off for a beer
BMW have said they won't take responsibility for a bike that is fitted with non BMW panniers. His bike was fitted with Givi panniers. He has had the panniers on the bike since soon after he bought it and now has about 7500 miles on the bike. Never before has anything like this happened.
His dealer (BMW main dealer) had previously quoted him for fitting Givi panniers. In my opinion if they won't take any responsibility for a possible bike fault that causes a crash because it has aftermarket bags then they shouldn't quote for fitting it.

He is going to get the bike repaired. Have it fitted with BMW panniers and when it happens again he will likely take them to court.
BMW also said that the pinch bolts being loose will not cause instability. I find that hard to believe but that is their line.
All in I am very surprised at their stance as I had thought their customer care was supposed to be by far the best.
He says thanks for your thoughts and ideas on it. He hasn't got much choice now but he's going to ride it until either he gets his confidence back with it or it throws him off again, although if he gets thrown off on UK roads I doubt he will be as lucky as on a French Autoroute.
In the meantime he's off for a beer
