Bought the Urban Rider last year,have never had a problem with the cradle,I
had problmes with the first Rider,took the cradle apart and found out what to do to avoid problems on the new cradle.
You have to spray the contact pins with CrC or similar (w40) try to get some of the stuff into the pinholes let i soak,for a few minuts befor you wipe it clean.
The reason for doing this is the small springs that put pressure on the pins
get stuck in the sleews
The cradle has been redesigned with 7 contact pins to ensure good connection and reinforced plastic to make it robust. They claim this is in response to customer feedback. However the question , is it a proven solution seems appropriate?