Two Thumbs Up Gerbing

[gavinsp]

Middle of the cold spell and my wonderful Gerbing heated gloves go on the blink (no heated grips) ... Well, one does, leading to a freezing hand and a toasty hand.

Quick phone call ... "Your name and address sir? They're in the post, send us the other pair back when you have time. Thank you very much."

NO Proof of purchase, how long have you had them, have you been cleaning the blocked drain in them, please inclose origional invoice etc. etc.

New Gloves Arrived ... NEXT MORNING

Seems "Lifetime Guarentee on the Electrics" means ... er ... "Lifetime Guarentee on the Electrics!!!" Fancy That.

 

[steveuk]

i suffered terrible customer services from Gerbing about 12 months ago....

good to hear they have got their act together.....but after the poor service i endured i could never bring myself to buy anything from them ever again. . . . . . .

 

[Petrol Head]

I'm glad to hear the good news (I'm ignoring the bad) having just purchased heated inner jacket and trousers. Haven't tried them yet, am waiting for controllers to arrive, which reminds me, I wonder where they are........

 

[BBB61]

My wife had the same happen with her gloves. One glove working, the other not. I phoned Gerbing and they said exactly the same to me as they did to Gavin. They despatched the gloves on a Friday and they arrived the following Monday. Top service!

 

[ovenpaa]

They swapped out my controller in under a week when it went pear shaped, again no proof of purchase either, just said send it back with a note of your address.

Gerbing works for me