Ultimate ear monitors

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This is my view of my experience of getting Ultimate ear monitors. You may agree, you may disagree but I hope you find the information useful

Background
I have seen many tossers use these ever since I got into GSs. Always wanted a set but thought they were too expensive.

Then I found out that Judge does them :D
So over the last two years, at every event I saw him I would ask him about the monitors and whether they were any good. This drove him mad but was quite fun :D

What I found out
During those two years of torturing Judge with my endless questions (often repeated in a slightly different way :D) ... there would appear a fella sitting next to us listening to my torture session. After a while the fella would speak up and says he has
1) given up and left them in the kitchen drawer
2) wear them only occasionally as they hurt

Judge would always offer to help them sort it out by contacting Ultimate ear on their behalf. But most would turn him down and say "forget it".

I didn't get this way of thinking (until recently) but it made me worry about throwing £200 in the bin (which I almost did :blast)

My experience
Finally at the NEC this year .. with shopping fever I decided to buy a set with 2 part cables. Much to Judge surprise he thought I was winding him :D

Item arrived very quickly and I was well chuffed.

put them on .. Left ear perfect, right ear not comfortable. Sent photo to Judge and he advice it needs sending back. :(

He help me book an appointment to go and see a technician. So day booked to goto sidcup. THE SNOW CAME!! :blast
All week at work it was good clear whether then on the Friday, SNOW. Pretty pee'd off and :thedummy. Cancel the visit and was about to throw headset into bin (actually did and had to retrieve it about 30 minutes later :mmmm)
Decided to risk getting stuck on motorway and drove down there. Took ages but made it.

It took the technician a minute to reshape the right ear and show me how to fit it properly. Then it took them half and hour to refinish the plugs to make them nice and shiny again.

Got home and started using them. Didn't use the UE 2 part cable at first, just the one I had from my regular headphones. They sounded great! Trips on train/tube was amazing. It blocked out completely the chav noises :D

Then a couple of days later I listened to a relaxation track that verifies your left and right channel ... omg .. it's the wrong way round. Right hand sound coming out of left monitor :banghead:
The tried out their 2 part cable .. it was wonky, as in if you move it around the sound level changes from loud to nothing :banghead:

I can't take this :tears

Drove down to Sidcup again and dropped them off. The arrived back a couple of days ago and are working fine :JB


What I learnt from my experience


Like getting a bespoke suit (not made to measure), you need to get a fitting.

So this is what I recommend you do, if you decide to get the item.
1) Get Judge involved. He will make the experience less painful.
2) MOST IMPORTANT BIT: After you had your ears moulded .. don't get them to mail the finished product to you. GOTO SIDCUP for a final fitting! As my experience shows, when you are there, you can tell them exactly which bit hurts and they will adjust it very quickly.
3) Take your ipod with you and test the cables are working
4) then go home and enjoy a pretty good product

I have used mine everyday since I got them back this week. They are comfortable and produce good sound.
 
Sounds about right with getting custom monitors. I got mine from a place in the states (hearyourself.com) when the exchange rate was favourable. Had the impressions done here and sent them off. Took a while to get the monitors back, found the left one didn't fit properly. Had new impressions made, sent them back to be remade. Finally got them back and they're amazing. Triple driver, sound is utterly out of this world.

Was a pain to get sorted, lots of waiting etc, which would have been quicker and probably easier if it was a uk company, but in the end they're something that'll last a good while in a quality level you simply can't get any other way.

Everyone I know who's taken the time to get ultimate ears fitted well has raved about them.
 
Oh one thing someone reminded me .. :augie


The sound quality has gone from EXCELLENT to just GOOD. Read into it what you will :D
 
Oh dear. :(

I ordered a pair of monitors last week...

...then read all of the negative posts.

Now I have doubts. :nenau However reason suggests that the negative comments are limited to just a few. Ultimate must surely have sold more than just a few and therefore those negatives must be a very small percentage of those sold.

Which means lots of happy customers.

I have an audiologist appointment on Wednesday then I can send off the impressions to Ulimate. So I have till Wednesday to be convinced I am making the right decision. :comfort

Am I????

Chips
 
Oh dear. :(

I ordered a pair of monitors last week...

...then read all of the negative posts.

Now I have doubts. :nenau However reason suggests that the negative comments are limited to just a few. Ultimate must surely have sold more than just a few and therefore those negatives must be a very small percentage of those sold.

Which means lots of happy customers.

I have an audiologist appointment on Wednesday then I can send off the impressions to Ulimate. So I have till Wednesday to be convinced I am making the right decision. :comfort

Am I????

Chips

I would go with it, which model are you getting, 1, 2 or 3 drivers?
 
I have an audiologist appointment on Wednesday then I can send off the impressions to Ulimate. So I have till Wednesday to be convinced I am making the right decision. :comfort

Am I????

Chips

Dunno but I have had mine a year and they have been excellent in every way. Invaluable not just on the bike but also to cut out all those "I'm on the train" conversations around you. Perhaps I'm just a lucky sort. EWS, FPC, final drive all fine and engine still runs even though I haven't given any thought to oil type.
 
Mmm, I have ordered the "UEP 75 Q tip". No mention of the number of drivers and wasn't asked when I ordered them. the only question asked was 'What colour would I like?'

Cost was £176.

See my post above mr_magicfingers has a different product from a different manufacturer. You are ordering from the same company Indecisive bought from.

The UEP75 Q Tip is specifically designed for under helmet use and is a flat profiled product. You cannot get more than a single driver in a flat profiled product.
 
Hi judge. Good to see you are reading the posts. I have been impressed with your arguments in all of the posts I have read. And in a way that has contributed to my decision to buy from Ultimate. I was saddened to read so much negativity.

I used to use Etymotic earplugs but had a problem when one of the mushroom. buds stuck in my cannel and had to get it extracted by an A&E doctor. So I have been looking for some custom ones.

I am tempted to take Indecisive's advice and ride down to Sidcup to get a final fitting rather than have Ultimate post them. Its a 360 mile round trip - but hey it on the GS - and of course I can use the monitors on the way home.

Chips
 
I am tempted to take Indecisive's advice and ride down to Sidcup to get a final fitting rather than have Ultimate post them. Its a 360 mile round trip - but hey it on the GS - and of course I can use the monitors on the way home.

Chips

If you can goto Sidcup then DO IT. However 360 round trip is a long way.

Judge tells me that it could have been done remotely. I didn't want to risk it as I am only 60 miles away.
 
Indecisive chose to go in for an adjustment fitting and yes it does remove uncertainty as the technician can make the adjustment with you there far easier than the normal route which is to look at photos you supply of the plugs in the ear and after a dialogue with said customer.

Adjustment is almost always very small amounts of re-work and in some cases more of educating the customer in how to fit them in their ears.

I'd say that most of those that require adjustment are successfully resolved this way and I'd hold short on visiting unless you really wanted to especially given the distances involved for you.

For all you know you could be in the 90% majority who are happy with the fit of their plugs first time around :nenau
 
For all you know you could be in the 90% majority who are happy with the fit of their plugs first time around :nenau

Like me. :thumb2
However, like Tom, my 2 part cable was a bit wonky too - the left channel kept dropping out whenever the joint was touched. I suspect a dodgy batch of connectors perhaps?
 
Me thinks you and the others are talking at cross purposes. You have some Logitech Ultimateears from the States and the OP has his from Ultimateear.

Just thought I'd help clear up the confusion.

Ah, thanks for that Judge. my monitors are these and sound like your own personal concert hall.
 

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No sound...but no money either

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I have to say that after using the monitors again for the last week .. the right hand plug still causes pain.

When I remove them after my evenin commute, it generates a very nasty sharp pain in my right ear. :(

I emailed them today and they took a day to decide to pay for postage for me to send the items back to them. I am not sure if that includes the jiffy bag I need to buy for it.

For £135 that I paid (that's a discounted price folks .. I think the full price is £180/190) .. I wished I spent that on booze instead :comfort
 
Tom,

FWIW, my first pair of UE (plain) ear-plugs caused me some grief and like you it was just one ear.

After some advice from Andy, it was sorted easily (it was more to do with inserting it properly).

Last year, I bought a set of monitors, made from the same moulds as my original plugs and I haven't had any issues with comfort, probably because I've since learned the best way to put them in.
 
Tom,

FWIW, my first pair of UE (plain) ear-plugs caused me some grief and like you it was just one ear.

After some advice from Andy, it was sorted easily (it was more to do with inserting it properly).

Last year, I bought a set of monitors, made from the same moulds as my original plugs and I haven't had any issues with comfort, probably because I've since learned the best way to put them in.

I was still trying to say that to myself on Wednesday, but the difference between the left ear and right ear is dramatic :(

I am not sure about sending it in but I am just fed up with driving down to Sidcup (120 odd miles and half a tank of fuel) :(

I can put up with the pain but I am worried it may cause permanent damage to my ear in some way. The pain is quite extreme when I remove the plug :(

I don't want to spat a dummy mainly because the left ear is so comfortable and I love the way it cuts out all chav noise on the train.
 
I was still trying to say that to myself on Wednesday, but the difference between the left ear and right ear is dramatic :(

I am not sure about sending it in but I am just fed up with driving down to Sidcup (120 odd miles and half a tank of fuel) :(

I can put up with the pain but I am worried it may cause permanent damage to my ear in some way. The pain is quite extreme when I remove the plug :(

I don't want to spat a dummy mainly because the left ear is so comfortable and I love the way it cuts out all chav noise on the train.

Cable/wiring fault aside which was a cock-up pure and simple I'm struggling to understand why Ultimate are being cast as the Pantomime villain here :nenau

One of your plugs was not a good fit initially, its a custom product which for quality and comfort does not utilise the impression material for the actual product unlike others.

That process means there can be a variation in finished product which might need correcting, which Ultimate freely undertake to do to be certain of that perfect fit.

So having visited for the adjustment and that adjustment having been undertaken to YOUR satisfaction, that you now observe extreme pain in use suggests your call on the adjustment was the issue, no more no less.

So you called it wrong, they need futher adjustment and Ultimate are happy to and want to make that adjustment, and they took a whole day to tell you they'd cough for postage on your error. :nenau

For £135 that I paid (that's a discounted price folks .. I think the full price is £180/190)

You paid what you paid because you won a raffle prize donated by Ultimate to the 'club' for a free set of plugs which you upgraded to monitors and paid the difference. That's just for clarity so people don't think a discount means others would get them for £135 ;)

I wished I spent that on booze instead

So do I Tom, so do I :rolleyes:
 
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