Vines - Where's Derek?

[Darryl]

I had my bike serviced at Vines last week on a personnal recommendation and after a chat with Derek who I've been told is a great guy to deal with, and I will say now theguys who serviced it did a grand job!
While I was waiting to be booked in and get a loaner, Phil the 'service manager' kept looking over, smiling, joining in the conversation I was having with the other bloke, laughing at all my jokes etc, I thought he must fancy me! then when he was free came over and said "are you the gentleman from two wheels magazine?" I said "no", with this his little face dropped, he grunted and walked off and became mr grumpy old git! I thought nothing more about it till the next guy walked in clutching a copy of two wheels magazine, grumpy old git slimes his way across the showroom floor almost leaving a trail! and then spends 15 minutes sucking up in the most sycophantic way, it was sad. Then 5 minutes later when he was dealing with a non jorno member of the public who wanted his pannier locks coded, turned to another member of staff and said "tell him to book it in, frankly I can't be arsed with it"
Personally I would not go there again because of Phil the 'service manager' not until he is sent to somewhere like CW for reprogramming.
So if you do go into Vines beware of slipping on the showroom floor and if you are reading this Phil, look up customer & service in a dictionary

 

[MikeO]

Basil Fawlty & the Hotel Inspectors...

Mike

 

[nobby]

He's gone

hi
He gone to be replaced by phil but anton AND penny are still there phil's way of doing things is a little different to derick ie got problem book it in

nobby

 

[(RIP) Kaister]

customer service ?

uk ?

you're 'avin a larf mate ?

the whole of the UK is grumpy - its gettin' into everyones genes.

don't know why - maybe lack of sun or infiltration of outsiders

but whatever it is its becoming a national epedemic .

I read somewhere that grumpyness is actually born into you from your genes - your upbringing determines how much of it actually is used or you choose to use.

Phil - ( gettin sun and less grumpy )

 

[scoobycolin]

Hmmm Vines. Derek was the saviour of the Service Department. Im so fed up with them I've cancelled my order for the 1200 and Im going back to Japs. Derek was always polite, interested in helping in the best way he could and understood bikes/motorcyclists. The staff left just don't give a damn IMHO.

Sad really cos the likes of Penny etc excel at what they do.

My only experience of getting stuff done is to go direct to Mark Hollands (Principal) without passing Go or collecting £200.

 

[Deleted Member I]

They have a big showroom though!

It's the first BMW car/bike dealer combo where the square footage for the Motorrad bit is bigger than for the car showroom.

Also, it means you now have a tactic for dealing with them. PRETEND YOU ARE FROM THE PRESS!!

T.

 

[pint6x]

good idea - here's how it might work

"Good morning - we're researching service costs on behalf of Motorcycle Masturbator Monthly and we're looking to get our press fleet R1150GS serviced - would you be prepared to give us an estimate?"

wonder if they might smell a rat.........

 

[cookiemonster]

I had a recent similar experience with the same bloke - when I asked why they decided to do something in a certain way, I was told they had 20 years experience and if I didnt trust them then I should take my bike elsewhere.

I was pretty stunned really, I'm a fairly relaxed individual and I don't provoke this kind of attitude on a regular basis. I apologised for perhaps giving the wrong impression - I just want to understand whats happening with my bike and why. But I just got another load of attitude.

I like the sales staff and Vines, but I'll be taking the service staffs advice and my bike will go elsewhere for service work.

jon

 

[pint6x]

Cookie - I would have a quiet word with Duncan Bell - their Motorcycle Director and ask him whether this constitutes their normal way of dealing with customer queries.

Note the use of the word CUSTOMER - some of them are inclined to forget this on occasion

 

[pint6x]

their senior service manager is a guy called John Howard.

 

[RiceBurner]

Cookie - I would have a quiet word with Duncan Bell - their Motorcycle Director and ask him whether this constitutes their normal way of dealing with customer queries.

Note the use of the word CUSTOMER - some of them are inclined to forget this on occasion

That's what I'd do too - Duncan Bell is very approachable and gets things done.

 

[cookiemonster]

Hello,

I guess i'm happier to vote with my feet...