I would now steer clear of HG after my £300 goretex jacket with its super dooper 5 year guarantee started to leak after 3 1/2 years of light use.
HG's answer was the jacket is out of our 2 year warranty and you will have to get in touch with goretex and claim on their 5 years guarantee.
Problem is that they then want you to send them the jacket to test it, if it leaks then to find out if the goretex is faulty they then plan to disect it.
If the goretex is faulty they will pay towards a replacement (no exact amounts specified), however, if it leaks and the goretex membrane is not at fault its out of the HG guarantee so the jacket now all nicely cut up is scrap and you get nowt.
So the only way I'd now buy a HG goretex jacket would be to keep the receipt very safe wear it into the ground for 23 months and then when its beggered take it back and demand a replacement or refund under HG's 24 month warranty
similar story here, very wary of HG now.
salesmen there will say whatever you want to hear to make a sale.



Doh.....
