Whats happening ?

[Tommo]

You can check if there is an IRQ conflict on any of the devices by r clicking on the 'My Computer' logo on the desktop, going to 'Hardware' tab and then 'Device manager' click on 'View' and select 'resources by connection' and look at the various devices and their IRQ number/s.

Details HERE

OK Ive been into the above but there is nothing the list that I can see that relates to the Garmin

 

[hommes]

Hi Tommo.

To begin with, you need to stop your PC restarting before you see the “Blue screen of death” that usually accompanies a conflict of this sort. The blue screen will tell you there has been a error or conflict and usually gives some clue as to the file, driver or hardware that has caused it.

Follow these steps and then see what happens.

1 Right click on My Computer.
2 Left click on Properties
3 Select the Advanced tab
4 In the Start up and Recovery field click the Settings button
5 In the System Failure field remove the tick from the Automatically restart box.
6 Click the OK button at bottom. Then OK again.

Now when you have the shut down you should see the blue screen with information of the problem. There is usually some reference in amongst the garbage to the error.

 

[centaur]

OK Ive been into the above but there is nothing the list that I can see that relates to the Garmin

This is only a means of checking the IRQ number allocated to each computer device, in this instance, and assuming the transfer of data is via a USB port, it'll be the IRQ number of the USB port and host controllers...to check for any conflict.

Your best bet though, would be to follow Hommes instructions and try to identify the source of the PC's rebooting whilst attempting to update the Garmin.

EDIT :

Just Googled the fault and found THIS on the Garmin website. It looks as if others have had a similar fault.

 

[Tommo]

Hi Tommo.

To begin with, you need to stop your PC restarting before you see the “Blue screen of death” that usually accompanies a conflict of this sort. The blue screen will tell you there has been a error or conflict and usually gives some clue as to the file, driver or hardware that has caused it.

Follow these steps and then see what happens.

1 Right click on My Computer.
2 Left click on Properties
3 Select the Advanced tab
4 In the Start up and Recovery field click the Settings button
5 In the System Failure field remove the tick from the Automatically restart box.
6 Click the OK button at bottom. Then OK again.

Now when you have the shut down you should see the blue screen with information of the problem. There is usually some reference in amongst the garbage to the error.

Hommes
I did as you suggested above and I have typed out below the exact wording that came up on the screen.

A problem has been detected and windows has been shut down to mprevent damage to your computor.

If this is the first time you've seen this stop error screen, restart your computor. If this screen appears again, follow these steps.

Check to be sure you have adequate disc space. If a driver is identified in the stop message, disable the driver or check with the manufactureer for driver updates. Try changing video adapters. Check with your hardware vendor for any BIOS updates. Disable BIOS memory option such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computor, press F8 to select advanced startup options, and then select safe mode.

Technical information:
***Stop:OXOOOOOO8E (OXCOOOOOO5, OXOOOOO156, OXF3EA6824,OXOOOOOOOOO)

Begining dump of physical memory.
Physical memory dump complete.
Contact your system administrater or tecnical support group for further assistance.

Hope this means something to you, in the mean time many thanks for your help and to everyone else who has contributed to this problem.
Tommo

 

[hommes]

Hi Tommo.

Thanks for that info.
That stop error you are seeing usually means that there is a error when the PC tries to use a certain area of memory(RAM). If I were a betting man (which I am not, being a gay vicar) I would put money on it being a faulty or incompatible RAM memory module. If you feel up to it, have a look inside your PC and see how many memory chips are in there. If there are two or more, try removing one and swapping them one at a time to see if it works. If you only have one chip then you might want to try fitting a new one. Try www.crucial.com/uk/.

 

[Tommo]

hommes, thanks for the information I will try your suggestion on Saturday morning and will let you know how I get on.Once again many thanks for your help.
Tommo.

 

[Mick_rw]

You need...

to try isolating the parts seperately..

Computer

GPS

GPS Cable.

Try your GPS and its cable on another PC or another GPS on your computer, make sure you dont use any parts from your GPS other than the software.

At the moment everybody is assuming its the PC, if the PC works ok with out the GPS connected and works ok with other USB devices connected I would be more inclined to look at the fault being with the GPS or the GPS cable.

 

[Tommo]

to try isolating the parts seperately..

Computer

GPS

GPS Cable.

Try your GPS and its cable on another PC or another GPS on your computer, make sure you dont use any parts from your GPS other than the software.

At the moment everybody is assuming its the PC, if the PC works ok with out the GPS connected and works ok with other USB devices connected I would be more inclined to look at the fault being with the GPS or the GPS cable.

Hi Mick
Thanks for that info I have already made arrangments to load the software onto my sons computor and then see what happens when I transfer the maps to the Garmin. My PC is working fine with all USB devices connected. Will keep you posted.
Tommo

 

[Peter Pan]

Hi Mick
Thanks for that info I have already made arrangments to load the software onto my sons computor and then see what happens when I transfer the maps to the Garmin. My PC is working fine with all USB devices connected. Will keep you posted.
Tommo

Hi Guys,

I visited Tommo on Friday night and just want to keep you all posted with what we've found to date .....

The Mapsource DVD loaded up successfully. No problems
Having checked in Device Manager, there doesn't appear to be any hardware conflict. Garmin USB GPS appeared OK and without any warning triangles.
When we plug in the 2610, we get the "ping, pong" sound of Windows identifying that something new has been plugged in.

All good stuff so far, ...... but, as has been happening on all the previous occasions which is as soon as we select "send to device", his PC spontaneously reboots.

We then downloaded the latest version of Mapsource 6.11.1 and the latest USB drivers (grmnusb.sys 2.1.0.0) and tried to "send to device" again. Again his PC rebooted.

The following day, we visited his Son with Mapsource DVD, 2610, USB cable in hand and loaded the lot without any problems at all directly on to his laptop.

We went back to Tommo's place and tried hommes's suggestion of swoping the memory chips over (long shot I know!), but it made no difference anyway.

Interestingly, his USB ports all work OK when anything else is plugged in. For example, we plugged in a c/f card reader and all ports were able to identify the card reader and allow us to locate the files on the c/f card without any problems whatsover.

We're therefore assuming that the problem is a hardware conflict somewhere with his PC that is triggered by the Mapsource software when we try to Receive from or Send to the 2610.

I think he's now (almost) resorted to seeking professional help in resolving this - unless anyone else has a suggestion?

 

[hommes]

Mhmmm. Did you just swap the memory chips over? What I meant was remove one and try it. Then if it still won't work, try it with only the one you took out first. This way you might find the one with the fault. Another thing to try would be a Bios update on the motherboard. This sometimes fixes problems.

 

[Tommo]

Hi hommes we only swopped the memory cards over we did not try them individually, but I will try them separately.

I suppose we could try a BIOS up date but will it screw anything up on the PC, its just that I feel a little reluctant to try this as I dont have the expertise.

I spoke to a local computer repair guy today and explained my problem to him, he hinted that the PC might, I say again might, have to be stripped and rebuild at a cost of £120 to sort out the problem.

I feel reluctant to spend this much money on a 4 year old computer but I am willing to make a £25 donation to the John Tricket Fund if someone can fix this problem for me.

Tommo.

 

[hommes]

Tomo.

Don’t worry about updating the bios. I have built loads of PC and updated all kinds of bios. The process is quite simple these days and an update is highly unlikely to screw anything up. The only problem you face is having a power cut before the update is complete. I still feel highly confidant that you may have a memory(RAM) or Bios problem so please try these options before you shell out any dosh. If you can tell me the make and model of your PC, I will try to find the bios program and update for you. If it’s a home made PC or unknown make (like Joe Bloggs computers) I will need to know the make and model of the motherboard. Most decent makes will have it printed on the board somewhere.

 

[Redboots]

I'm probably stating the obvious here, but..... which USB socket have you plugged the GPS into?
Have you tried them all?
Its best to use the sockets at the rear as they connect to the MB.
The sockets on the front/side of pc's are part of a hub.
Some camera/MP3 units have to be plugged into the main USB sockets as the hub sockets cant handle the data rate.

J

 

[Tommo]

Tomo.

If you can tell me the make and model of your PC, I will try to find the bios program and update for you. If it’s a home made PC or unknown make (like Joe Bloggs computers) I will need to know the make and model of the motherboard. Most decent makes will have it printed on the board somewhere.

Hi hommes, the computer is a Fujitsu Siemens and about 4 years old the number on the back and the one I think you will need to find out which update is needed is 3490710485.
To be honest I have arranged for a site visit by a local repair guy tomorrow afternoon, will let you know what happens.
Cheers for now
Tommo

 

[Tommo]

I'm probably stating the obvious here, but..... which USB socket have you plugged the GPS into?
Have you tried them all?
Its best to use the sockets at the rear as they connect to the MB.
The sockets on the front/side of pc's are part of a hub.
Some camera/MP3 units have to be plugged into the main USB sockets as the hub sockets cant handle the data rate.

J

Redboots I have tried them all, thanks for your help
Tommo

 

[Tommo]

ITS WORKING, ITS WORKING, ITS WORKING

The computer guy came today and fixed it by installing a new 5 port USB 2.0 controller PCI card.

I would like to thank everyone who has tried to help with many suggestions some of them as it happens very near to the cure.

Thanks again all you Tossers
Tom

 

[whitegloss]

thank god!!!

-interesting read

 

[Den]

Ive read through this and I think the fault lies with your .
5 port usb 2.0 controller pci card.

Try a new one and I think it will solve your problem.

 

[Tommo]

Ive read through this and I think the fault lies with your .
5 port usb 2.0 controller pci card.

Try a new one and I think it will solve your problem.

Yea good idea Den I think I'll try that Cheers