Well, all worked well until ......
I am so fucking angry with Fulli, fuming doesn't come close.
Having used the device (successfully) on my travels in France in late June and July, I get an email from Fulli (in French) last week, that my bank has refused to pay the direct debit, on my instruction, apparently.
My bank have not received a request from Fulli, have not refused any DD and I have not requested them to refuse a payment.
Fulli have taken it upon themselves to charge me E150 for an "additional guarantee fee" and a further E11 for cancelling the card (cancelled because I didn't pay the bill for the E150) and I did not request them to cancel. In fact, last week, before this kicked off, I successfully changed the vehicle details to a car for us to use in November, for a week away in France.
Before they said they were cancelling the card, I tried to get in to my Fulli account but it is I'mpossible .... until I pay their entire invoice. I have no access to any of my account info, which card I used for the DD, for example, nothing, not even the online help or any other tab.
I have had 3 phone conversations, each promising they will make notes on my account, each saying I will be contacted, emails will be sent (in English), I filled in a form on their website and each effort has failed to get even close to resolving the issue. It is not possible to reply to their emails, only via their website form. And around we go again.
Virtually everything is in French, even when E (English) is selected from the web page dropdown, the forms are in French. Fair enough I hear you say but, given that hundreds of thousands of English speakers have France as a destination, you'd think they accommodate a bit more readily.
I admit, my French is poor, certainly not good enough to talk in detail to anyone from Fulli, even if they do call me back, which they have not done..
What the feck do I do now?
Maybe I should just pay their extortion and tell them to va te faire foutre, poutain de mere! Or whatever the French version is.
