Why is Garmin so consistently shite?

[Toad]

Every single time I try and do anything to do with updating my 660 (although my 550 was no different) I end up in a battle of wills against my.garmin.com

It ALWAYS seems to be too busy to cope with the traffic, the website consistently fails to respond, or I get spurious error messages.

It drives me up the wall

 

[Schtum]

It's probably because you're a grumpy old toad. I've never had any problems.....

You are using WebUpdater arent' you and you do have a fast connection...?

 

[ghiribizzo]

I have to say mine's always gone to plan, albeit that sometimes Pipex/Tiscali/whatever gives a connection so slow that it can take 17 hours to get the download.
My big gripe however is that with two current units, a Zumo 660 and a Nuvi 765T - when the map downloads I have to redownload it again. The other unit isn't allowed the downloaded update to be installed.
But if there's a way round that issue, Schtum will keep me right...

 

[Toad]

It's probably because you're a grumpy old toad.

Oi. Less of the old you

I've never had any problems.....

Really?

You are using WebUpdater arent' you and you do have a fast connection...?

Hmmm....

Well, I've used webupdater to update the unit - it's the lifetime map updates I'm trying to get and apply......

Fast Connection - not brilliant, but is always at least 2mbps.

 

[Toad]

Fast Connection - not brilliant, but is always at least 2mbps.

 

[Schtum]

Fast Connection - not brilliant, but is always at least 2mbps.

That slow ehh...? A 24 mbps connection makes all the difference.....

 

[Toad]

That slow ehh...? A 24 mbps connection makes all the difference.....

It's not worth moving to a town for............

Can you get on to my.garmin.com at the moment?

 

[Mr K]

That slow ehh...? A 24 mbps connection makes all the difference.....

I doubt the speed of the connection makes any difference, apart from time taken.

 

[richie]

That slow ehh...? A 24 mbps connection makes all the difference.....

36 hours to upload my last update.... 512kb remember those, but If I move it won't be for that reason

 

[Toad]

The site is clearly suffering...

Using JBoss so no real surprise....

They need some investment in load balancing....

 

[Toad]

Hardly unexpected.........

 

[Toad]

Feck it.

I'm off the bath the dog.....

 

[Mr K]

Got 6.5meg download speed here and it won't access the page for me.

 

[gwigglesworth]

Its probably all the people that got Garmin for Christmas!!!

 

[Mr K]

Its probably all the people that got Garmin for Christmas!!!

Obvious really....

Good call.

 

[Toad]

Got 6.5meg download speed here and it won't access the page for me.

Thanks Chris.

Just more evidence - were more needed - that Garmin need to get their act together.

 

[Toad]

Its probably all the people that got Garmin for Christmas!!!

Yer - that must have come as a real surprise to them, the way Christmas sneaks up on you and all.

They could increase capacity for the period - it is possible..............

 

[Schtum]

Logged into myGarmin.com on the third try.

 

[Toad]

Logged into myGarmin.com on the third try.

So, it took 3 goes just to get on the site

I've moved from Unexpected to Unknown....

 

[ghiribizzo]

Got to Garmin UK page no problem. 'My Garmin' - nothing. No error message, no tabs dispayed as above - just a white browser page.

I guess they are experiencing a high demand mind you!