grandtrousers
Registered user
Professional Boxer said:Only if you work for a dealer & really should know better
Thats as maybe but he does have a valid point though.
Things are a little "different" now you are not at the helm.
willaims in manchester
- Thread starter Terry NW
- Start date
Thats as maybe but he does have a valid point though.
Things are a little "different" now you are not at the helm.
Professional Boxer
Registered user
Hello Mark,
Must say I sail my own ship now the 'SS Boxer'
My only regret about the whole episode is that I didn't do it years ago (starting on my owm that is)!!!!
Must say I sail my own ship now the 'SS Boxer'
My only regret about the whole episode is that I didn't do it years ago (starting on my owm that is)!!!!
I've never really been able to do business with them. You get a patronising speech about how much BMW's hold their value, that they won't negotiate because people are queueing to buy their stock. Tried to trade a BMW in on two separate occasions and got pitiful offers, much worse than other non-bm dealers.
Feel much happier dealing with Rainbow, who no doubt do the same but don't let you feel such a mug.
Someone's got to pay for all that new glass and chrome showroom I suppose.
Feel much happier dealing with Rainbow, who no doubt do the same but don't let you feel such a mug.
Someone's got to pay for all that new glass and chrome showroom I suppose.
marsellus wallace
Guest
Would not deal with them at all personally after 2 seperate incidents where at best you would call them unprofessional,and at worst downright imcompetant.I now use another dealer despite williams being 1 mile away from my place of work.
bmwlee
Guest
it's getting too insulting on here for me! 
pberrey
Registered user
bmwlee said:
Lee, perhaps you should re-read my post. Why would I say that when I'm a reasonaly high mileage BMW rider? I might be a tosser, but I'm not a nonce...
Personally, I think there was a disconnect between managing a finite set of resources (ie shop time/mechanics' workload) and customer expectations in the case I was describing. Don't take it that I'm critising the quality of work, just that things should have been re-arranged to accomodate a regular customer in my opinion. Someone whom is only having a service because the book says they are due for their annual service, ie they have done less than 6k within that year, could possible wait a few days whilst a slot is made free for someone whom does lots of miles and has there bike serviced every 6-8 weeks.
If the low mileage rider has to wait there really isn't any impact as he won't be going over - or even up to - his service interval.
The high mileage rider might be forced into going 1-2,000 miles over his interval because he's being made to wait. Then what would happen in the case of a warranty claim? I'm sure every effort would be made to process it by the dealer, but BMW UK could still turn around and say no.
I know the the workshop is a major profit centre for dealers and the idea is to operate it at 100% utilisation. However, business is a juggling act and as we all know you can't satisfy all the people all of the time, but not to look after your best customers is simple wrong.
Paul.
Ste@SSB
Registered user
Ahhh ... I see it now ... you can't plan ahead for your next service ... so someone who can plan ahead will have to get bumped as you are much more important? ... is that it? ... or am I missing something?...
All customers are as important as each other ... I wouldn't let the bad planning of one customer ruin the year for another...
All customers are as important as each other ... I wouldn't let the bad planning of one customer ruin the year for another...
pberrey
Registered user
Why I'm getting sucked into this is beyond me, but here goes...
If you have a service every six weeks for three years and a dealer can't be bothered to fit you in for four weeks; I think that sucks.
I think I've established that there wasn't a lack of planning on the behalf of the accused your honour. However, your business - and I'm assuming you own it - values a guy who buys a crush washer every three years for his K75C as much as a guy who spends an average of 10k per year on bikes and servicing?
All customers are equal - I've heard it all now.
Paul.
Ste@SSB said:
If you have a service every six weeks for three years and a dealer can't be bothered to fit you in for four weeks; I think that sucks.
I think I've established that there wasn't a lack of planning on the behalf of the accused your honour. However, your business - and I'm assuming you own it - values a guy who buys a crush washer every three years for his K75C as much as a guy who spends an average of 10k per year on bikes and servicing?
All customers are equal - I've heard it all now.
Paul.
Low mileage user...
Okay, I don't ride the GS, hardly at all, hardly ever by comparison to some. I decided to ring up to arrage my service, and was informed that it was a minimum 4 weeks waiting list.
When I collected the bike last year, I asked about servicing arangements, and was told that they want the bike first thing in the morning, and wouldn't touch it until after lunch as it had to be stone cold to do the engine checks. I was told that I could take a loan bike from whatever they have and explore the local area until after 4 when I could have the R12 back.
William's (my local dealer) will not lend me a bike, of any type until after August
. Rainbow still maintain that they will lend me a bike (if I want a demo of the 800, I have to arrange that with the sales team).
Rainbow have actually told me that they can do the 12 month service within about an hour providing I get it there for the start of the day... so my low mileage service shouldn't get in the way of any long distance type who's machines should be cold for a service.
Okay, I don't ride the GS, hardly at all, hardly ever by comparison to some. I decided to ring up to arrage my service, and was informed that it was a minimum 4 weeks waiting list.
When I collected the bike last year, I asked about servicing arangements, and was told that they want the bike first thing in the morning, and wouldn't touch it until after lunch as it had to be stone cold to do the engine checks. I was told that I could take a loan bike from whatever they have and explore the local area until after 4 when I could have the R12 back.
William's (my local dealer) will not lend me a bike, of any type until after August
. Rainbow still maintain that they will lend me a bike (if I want a demo of the 800, I have to arrange that with the sales team). Rainbow have actually told me that they can do the 12 month service within about an hour providing I get it there for the start of the day... so my low mileage service shouldn't get in the way of any long distance type who's machines should be cold for a service.
grandtrousers
Registered user
pberrey said:
But some think they are more equal than others................(George Orwell - paraphrased)
NeverRodeBefore said:Okay, I don't ride the GS, hardly at all, hardly ever by comparison to some. I decided to ring up to arrage my service, and was informed that it was a minimum 4 weeks waiting list.
When I collected the bike last year, I asked about servicing arangements, and was told that they want the bike first thing in the morning, and wouldn't touch it until after lunch as it had to be stone cold to do the engine checks. I was told that I could take a loan bike from whatever they have and explore the local area until after 4 when I could have the R12 back.
William's (my local dealer) will not lend me a bike, of any type until after August
Rainbow have actually told me that they can do the 12 month service within about an hour providing I get it there for the start of the day... so my low mileage service shouldn't get in the way of any long distance type who's machines should be cold for a service.
4 Weeks waiting I think is a sign that it is worth waiting for as that means that lots of people want their bike servicing there. All the staff at williams are top people, I should know I used to work there. I can't sit and read this thread and not make my feelings known.
NeverRodeBefore your annual service can be started as soon as you get there, as no valve clearances need to be done and it could be carried out in about an hour and a half. So perhaps you don't need to take a bike for the day. It is very difficult to keep finding bikes for customers to take for the day, when you consider that Williams will probably have in excess of 12 services booked in on most days.
Pberry Ste@SSB does not own the company that is Mike and Roy's baby, but he is right and no customers will be "bumped" just to fit someone else in. However we will do whatever we can to accommodate any one who can be as flexable as we can
Grandtrousers How the hell are you mate?
bmwlee Don't let the bastards grind you down (you know who I mean), and when are you comming to see me
(top Techy)Professional Boxer Nice to see you still have time to look at the GS site, is it not sad that JD is no longer with us?
Sorry to go on Just don't like to see people taking a kicking on this site when they are all doing the best that they can with the resources that are given to them.
PS Janet you are the best xx
grandtrousers
Registered user
I`m in very fine fettle mate - thanks for asking
Now lets see - its late on a Friday night, your missing us all and you`ve had a shandy - come on everyone - group hug for Jim
BLUEBELL BMW
Read "Risking our lives thread" and tell me if you'd use this dealer. I was asked today to take my 1200gsa back to Bluebell to have it checked "all the stuff that should have been done at PDI and first service" I replied to the nice lady from Motorrad "id rather be hung from the ceiling by my b.ll.cks and whipped with nettles thank you" I think I got the point across.
Read "Risking our lives thread" and tell me if you'd use this dealer. I was asked today to take my 1200gsa back to Bluebell to have it checked "all the stuff that should have been done at PDI and first service" I replied to the nice lady from Motorrad "id rather be hung from the ceiling by my b.ll.cks and whipped with nettles thank you" I think I got the point across.
Was yours the GS ADV going out last Thursday morning from Blue Bell?
Deleted account 231211001
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Williams Manchester
I've had 5 BM's. R1100RT, 2 x K1200LT's 1 x 1200GS and the current 1150GSA.
Williams ALWAYS look after me and my bikes.
Sure, sometimes I have to wait. So what? I beleive that it's a sign of a fine dealer when you find their service dept. booked up for weeks.
My 1200 GS was a lemon, a Friday afternoon bike if you like. It broke down more times than it ran. I didn't buy it from Williams, but they looked after it like it was their own. (Cheers Lee!)
I complained to BMW about the consistent failures (9 in 8 months) and they weren't interested. Andy helped me to put the right words in the right ears at BMW, and if it wasn't for him, I'd still have the 1200, and still be bitching about it, worrying if it would get me to work. And still BMW UK made me go back to the dealer I bought the bike off (Jefferies) to exchange it (BTW Jefferies are a class dealer as well, just that Williams are on my doorstep.)
So, in a nutshell, Janet sorts the spares and acessories with incredible knowledge and attention to detail. If Lee in service doesn't know it when it comes to the GS, no one does, and if I ever chop my GSA in for summat else, Andy will be the first guy I call.
If you live in the North West, Williams will sort you with whatever you need.
Spanner Rash
I've had 5 BM's. R1100RT, 2 x K1200LT's 1 x 1200GS and the current 1150GSA.
Williams ALWAYS look after me and my bikes.
Sure, sometimes I have to wait. So what? I beleive that it's a sign of a fine dealer when you find their service dept. booked up for weeks.
My 1200 GS was a lemon, a Friday afternoon bike if you like. It broke down more times than it ran. I didn't buy it from Williams, but they looked after it like it was their own. (Cheers Lee!)
I complained to BMW about the consistent failures (9 in 8 months) and they weren't interested. Andy helped me to put the right words in the right ears at BMW, and if it wasn't for him, I'd still have the 1200, and still be bitching about it, worrying if it would get me to work. And still BMW UK made me go back to the dealer I bought the bike off (Jefferies) to exchange it (BTW Jefferies are a class dealer as well, just that Williams are on my doorstep.)
So, in a nutshell, Janet sorts the spares and acessories with incredible knowledge and attention to detail. If Lee in service doesn't know it when it comes to the GS, no one does, and if I ever chop my GSA in for summat else, Andy will be the first guy I call.
If you live in the North West, Williams will sort you with whatever you need.
Spanner Rash
ROLLINSDAN
Guest
Sadjim said:
That's a real shame, the dealings I've had with Williams were through him, a decent straightforward chap, maybe one of the reasons for wanting to use them.
Deleted account 231211001
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Sadjim said:
Ah-ha!!!!
Though he was "on holiday" for a long time
Not been in for about 3 weeks
Cheers
Andy
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