Williams BMW, Manchester

[AJSmith110]

Just had my 2010 Adventure serviced by Williams in Manchester. 6000mls + 1 year for £230, including 2 hours on demo 1600GT and rest of day on 11 plate GS loan bike.
Can't fault the service, all seems to have been done well, clean and without damage to bike. New auxiliary light switch fitted under warranty.

I have used the supplying dealer, Southport Superbikes until now and was always pleased with there service but Manchester is 1 hour closer

 

[paulh7021]

50/50

Fantastic at selling me a bike, unfortunately for me the after sales didn't impress me much, didnt return me calls, didn't return my email. The bike is now being replaced and my Bmw experience has been a very poor one a real shame.

Ding ding next lol.

Paul

 

[Wanderer]

Jim Carrie, aftersales manager, is as it good as it gets when it comes to quality of service and all round top bloke.

 

[paulh7021]

Must of missed him!!!!

Shame I didn't get to meet or speak to him.

 

[Wanderer]

Shame I didn't get to meet or speak to him.

He really is worth another try.

 

[MEDICMAN]

Jim Carrie, aftersales manager, is as it good as it gets when it comes to quality of service and all round top bloke.

+1

 

[paulh7021]

Thanks

Thanks for the advice, I will move on thank you and just put it down to one of lifes ups & downs, I have managed to salvage something iam happy with.

Thanks again.

Paul

 

[adventuredon]

Bought my bike from themand had goodservice and correspondence mostly from them. Cannot comment on servicing as they too far north

 

[AccyStan1200]

More interested in putting the Xmas deccys up rather than flog me a bike when I visited. Southport got my brass, had top service from them since.

 

[The_Big]

Jim Carrie, aftersales manager, is as it good as it gets when it comes to quality of service and all round top bloke.

Another +1

 

[IssacHunt]

Jim Carrie, aftersales manager, is as it good as it gets when it comes to quality of service and all round top bloke.

Yep....would agree with that

Bought a brand new 90 Year Anniversary from Anthony in March....top deal, top blokes!

 

[geordielad]

Booked a test ride as I fancied an RT and my local dealer didn't have a demo available. Service was first class ~ not what I have been use to.... So impressed with the bike and service, did the deal there and then. They seem to take real pride in the service they provide. AAA +++

 

[Gromit]

I bought an F800 GS adventure off Manchester because they offered me more than southport for my standard F800.

I have had fantastic service off Williams and Jim is a top bloke I really can't fault them. They have picked my bike up from Liverpool serviced it and dropped it back off the next day.

But I completely understand why people go to southport because I couldn't fault there service either they have picked bikes up for me and serviced them too.
They are both great places and would happily recommend either.

 

[fatbob99]

bought new and second hand from them , decent dealer all in all for me.
Would use them again

 

[davlyn]

Bought mine from them, came all the way up from Cornwall to collect it. Brilliant service and the price was subsequently cheaper than I could buy locally.

 

[Big-G]

Ripped me off but I won't go into detail.
G

 

[UturnTony]

fuel pump recall on my 1200GS. booked into a local BMW agent (i live near Chester) i attended the dealership last thursday to get it checked/done. yes, it needs doing but we can't do it, no parts and as we deem it to be in a dangerous condition so if you want to take it away you'll need to sign a disclaimer to absolve them of responsibility. ok. can i have a loan bike i ask. i'll see if i can get one for you she says but as we have more bikes in the workshop with the same problem we have no service bikes left! she gets me a sales bike a K1200GT. hmm. ok. but when can you do it? we wont have the part 'till next wednesday she says no good, i am off to Scotland for a few days next wed. morning and all hotels are booked etc. so, nothing else offered i sign a typed up disclaimer. i had been there for 1hr. 45mins. at this point

now outside in the dealership car park i ring Williams of manchester and spoke to Levi there explaining the situation. ok. i'll put the pump on special order now, it's after the 2pm. cut off for next day delivery but it may still be in for tomorrow (friday). so, the bike was booked in for monday 15:15 for the pump to be fitted (the pump actually did arrive on friday). i did go back into the dealership and told them to cancel the job altogether informing them of my arrangement with Williams. i went yesterday and arrived about 14:50 and at 16:35 after a very pleasant wait drinking coffee, playing with the free wi fi, reading the mags and mooching around the bikes rode away with the job done. no stress no strain i even had the technician come to me and show me what the problem was with the old pump

when it comes to going the extra mile to help a customer and providing a top service i have experienced nothing better than this

i can now get off to Scotland happy that a possibly hazardous fault has gone from my bike.

thankyou Williams Motorrad Manchester

 

[zappa]

+1 for Williams Manchester and +10 for the now famous Jim.
I called in there last week for some advice about re-keying my new Varios- I wasn't lookimg to buy anything- but was offered a drink- given good advice and some wafers- fantastic...

Very impressed
Thanks Jim