Wollaston.Northampton

[graham h]

I poped in today to have a look around with a view to getting a P/X price for a new 1200GSA three salesmen walking around,not intrested in asking if i needed assistance at all,one salesman was talking to the other one with regard to booking a flight to spain quoting £117 return,luck him! so nipped into the toilets and then took another look round, still no intrest at all so i voted with my feet and took my business else were

Our these dealer so luck they don't need new business

 

[Tarka]

I`d consider it a plus point that nobody bothered you while you were drifting around the showroom.

It may have been different had you spent an appreciable amount of time gazing at and poring over a particular machine and 'been ignored',but who on earth needs assistance to look around ??

The last thing I want if I`ve gone somewhere to browse is some smarmy git asking if Sir is okay and if Sir needs assistance,and who then loiters next to me all the time I`m there,offering unrequested and often inaccurate information.

As regards your intention of getting a p/x price....did you approach the sales staff and ask them....and then get ignored ??

Or did you just look like yet another showroom drifter and lever puller ??

 

[Pukmeister]

I think you will find the team at Wollaston Motors most helpful if you ask them for assistance. If not, grab the sales manager and talk to him about it. I'm sure he will sort you out rapidly, and apply his management experience to said staff if necessary behind closed doors on completion.

 

[ROKKET71]

I agree Tarka....be honest Graham H....did you actually buy a bike anywhere today???....you need to look slightly interested...it's a two-way street.

 

[Welby]

Well I'm with Graham on this one. Whilst tarka makes a fair point about being allowed to browse at your leisure, surely a friendly, warm greeting or at least eye contact and a smile are not likely to offend and serve as an acknowledgment of the customers presence.

I agree Tarka....be honest Graham H....did you actually buy a bike anywhere today???....you need to look slightly interested...it's a two-way street.

I can't agree with your point, how would a customer attempt to look at least slightly interested. Given the dealership is entirely dependant on people spending money surely the onus is on them. I am certain that the senior management at the business would not want to take the chance on their sales team "taking a view" on which customers are serious buyers, without a word having been uttered!
Ask yourself if you were a shareholder in a dealership would you be content with this outcome?

 

[graham h]

I agree Tarka....be honest Graham H....did you actually buy a bike anywhere today???....you need to look slightly interested...it's a two-way street.

Did i buy a bike today? no but i have purchased once before from Wollaston so i'am on there customer list,Looking at it from a different angle i've been in to BVM lots of times and todate have purchased Four new bikes of them in four years and yes they have said "can we help/assist and would you like a coffee/tea,so yes it is a two way street.

I've been is in sales 33 years and if i waited for a customer to contact me rather than being pro active i would of starved to death 32 years ago

Yes i know i'am off back to BVM

 

[beemerboy9]

I often use Woolaston as a stopping off point on my return home from Birmingham or Manchester (their petrol is fairly cheap). The sales staff tend to leave me alone while a friend raves about the service he gets from Woolaston.

I have a feeling that that how one wants to be treated is a matter of personal taste. Some are offended by being "ignored", others are thankful.

 

[Welby]

I have a feeling that that how one wants to be treated is a matter of personal taste. Some are offended by being "ignored", others are thankful.

That was the point I was trying to make.

Well I'm with Graham on this one. Whilst tarka makes a fair point about being allowed to browse at your leisure, surely a friendly, warm greeting or at least eye contact and a smile are not likely to offend and serve as an acknowledgment of the customers presence.

By adopting this style of approach you can be sure to offend no one, the browser can browse un-molested, whilst the customer requiring more immediate assistance is able to easily identify members of staff (not always obvious in a busy dealership) and be served as promptly as they wish.

 

[Steptoe]

I would have thought it better if the salesperson says "hello sir, if you need any help or questions answered, i'll be at my desk/at the coffee machine/chatting up the receptionist/discussing my holidays with the other berk/ picking my nose/leering at your missus " (delete as appropriate).

That way you know you've been noticed and are left to browse at your own leisure, without a new best friend alongside you, agreeing with everything you say and telling you how wonderful you really really are And how anyone can afford the fantastic finance now on offer just for you.

 

[graham h]

I would have thought it better if the salesperson says "hello sir, if you need any help or questions answered, i'll be at my desk/at the coffee machine/chatting up the receptionist/discussing my holidays with the other berk/ picking my nose/leering at your missus " (delete as appropriate).

That way you know you've been noticed and are left to browse at your own leisure, without a new best friend alongside you, agreeing with everything you say and telling you how wonderful you really really are And how anyone can afford the fantastic finance now on offer just for you.

Nice one Steptoe.........100% correct

Get rid of the w*nker Blair put Steptoe in

 

[ianran]

Bought three bikes from Wollaston coz I normally get treated ok (ps if you want a drink go into the cafe, point vaguely in the bike showroom direction and say they said you could have a free coffee, normally gets you one!)

On a serious note, having been a salesman I would agree Steptoe is right, this approach gives you, the important person (customer) the power to choose how you want top be treated, ie left alone or worshipped and adored!

To many bike shops appear to wait for people to buy, rather than trying to help you, leaving them, ultimately, out of pocket.

Please could you complain, name and shame, to dealer principle as I fancy a job there!!

 

[Nick Marshall]

like it

[That way you know you've been noticed and are left to browse at your own leisure, without a new best friend alongside you.[/QUOTE]


nice one neil

 

[Fitzy]

I must admit some frustration with Matt at Wollaston as i've been trying to get a price for a bike from him for about a week without success whereas Steve Nash seems veryy efficient and helpful. Just individual attitudes to their work i suppose.

 

[graham h]

dealers?

Well after much tyre kicking the final decision has been

made based on Dealer Customer service(see above)/PX price

All three Dealer were given the same chance's

Wollaston,Clarkes,BVM.

Total bikes purchased to date

Wollaston..... 1 (five years ago).....need to try/show intrest in customers or me at least

Clarkes...... 0 (still nil even although nearest dealer to me)

BVM...... 5 (What more can i say)

Order places today for FULL SPEC GSA delivery friday week

 

[justin limmitz]

I've bought 2 new bikes from Wollaston, and I can't fault them. Their attitude and approach always impressed me above all other dealers. Brand new loan bikes when I was having a service, free breakfast..they even lent me a bike for free to go away for the weekend.

Mind, that was 2 years ago. I suppose since the Euan McGregor thingy, they get alot more browsers / dreamers ( difficult to tell the difference with those just leaving the world of Jap bikes!).

I always said if I was ever going to be a salesman, I'd sell Toyota Corollas. The easiest job in the world!! They sell themselves..a customer walks in, because he doesn't want any other type of car. I guess that's the way it is with Bm's.

I hope there hasn't been a change of attitude at Wollastons, now they can sell 3 times what is in the showroom!

 

[judge]

I would have thought it better if the salesperson says "hello sir, if you need any help or questions answered, i'll be at my desk/at the coffee machine/chatting up the receptionist/discussing my holidays with the other berk/ picking my nose/leering at your missus " (delete as appropriate).

That way you know you've been noticed and are left to browse at your own leisure, without a new best friend alongside you, agreeing with everything you say and telling you how wonderful you really really are And how anyone can afford the fantastic finance now on offer just for you.

Oh how I would love that type or response from my BMW representive, instead I'm left standing there in all weathers, tea/coffee is never an option and they don't do lunch, if I want any then I should clear off and come back later, if I want tea/coffee bring it with me - this applies to all but their overseas customers apparantly

 

[madman]

We bought5 both of our R1100S's from Wollaston. I part exed my K1200GT and my wife part exed her Blackbird, both on the same day. We were so impressed with them that when we returned for the free first service, we bought BMW helmets and gloves there too.
The staff were so good compared to those in the BMW dealer that we had to drive past on the way to Nothampton. Not metioning any names but they were in Peterborough.

Bob
http://bikesindordogne.blogspot.com/

 

[Shane]

Buying a bike

If i want to buy a bike i speak to the sales guys and tell them, dont stand around playing games, we all have good and bad days,but i dont feel because im buying something the guy has got to luv me up!
Bought two bikes from wollaston and will do it again.
Unless i see a better deal elsewhere