Dockgate 20 had a less than brilliant reputation for customer service as well. Their business model appeared to be based on hitting some huge volume targets for bike sales and they really weren't geared to deliver the kind of backup you'd expect after paying £17,000+ on a bike.
HD will go through the same pains it always has during a recession. Now, more than ever, their bikes are toys rather than transport (there's allways one exception that proves the rule
). Consequently people won't be renewing at the same rate as a couple of years ago.
Warrs and other similar operations with great reputations will do well, but they work at it.