On Judges recommendation Mags and I purchased a set each of their canal monitors [moulded earplugs with built in speakers and volume control] last October, to use with the Autocom as well as everyday earplugs. They have proved to be BRILLIANT and very comfortable.
Unfortunately within the last couple of weeks I managed to melt my lead on an electric hob, which I didn't realise was on, and Mags left ear speaker packed up.
What I am posting to say is THEY REPLACED AND REPAIRED BOTH SETS QUICKLY [AS WE ARE OFF ON HOLIDAY] AND HAVE SENT THEM BACK SPECIAL DELIVERY, AT NO COST TO US....FREE....GRATIS!!!
That is brilliant customer service and I want to say if anyone is thinking of getting some, you wont go wrong with this company.
When I was on the phone to them, the lady [Imogen] said..
'We are only a small company, but we like to keep our customers happy.'
You have!! A big Thanks
Contact details are:-
Ultimate Ear 020 8309 4385
E-mail:-
sales@ultimateear.com
Unfortunately within the last couple of weeks I managed to melt my lead on an electric hob, which I didn't realise was on, and Mags left ear speaker packed up.
What I am posting to say is THEY REPLACED AND REPAIRED BOTH SETS QUICKLY [AS WE ARE OFF ON HOLIDAY] AND HAVE SENT THEM BACK SPECIAL DELIVERY, AT NO COST TO US....FREE....GRATIS!!!
That is brilliant customer service and I want to say if anyone is thinking of getting some, you wont go wrong with this company.
When I was on the phone to them, the lady [Imogen] said..
'We are only a small company, but we like to keep our customers happy.'
You have!! A big Thanks
Contact details are:-
Ultimate Ear 020 8309 4385
E-mail:-
sales@ultimateear.com