pistolpete
Registered user
I don't have adaptive ride height and no warning messages on the dash
1300 GS Suspension and Adaptive Ride Height Errors
- Thread starter JenT
- Start date
Correct. I’ve have been told the lithium battery loses charge instantly from you power up and the bike sees this as a problem and starts to shut systems down to ensure the bike starts first being the adaptive suspension.
So either the batteries need changed or a software update to desensitise the electronics re voltage drop.
Barry
Interesting discussion. My bike has recently started having this issue more frequently (mileage: 21,000 km). Previously, the error only popped up a few times, usually when the temperature was below 5–6°C. After turning the bike off and on again, the error would disappear and stay away for months. That’s why I initially thought it might be a battery problem.
Paradoxically, the error showed up again recently when it was 34°C in Croatia, on a very twisty road. I tend to agree with another poster on a different forum who suggested that the amount of oil in the suspension is calculated very precisely, and temperature changes can affect its measurement. Interestingly, once the bike cools down again, the problem seems to vanish.
Paradoxically, the error showed up again recently when it was 34°C in Croatia, on a very twisty road. I tend to agree with another poster on a different forum who suggested that the amount of oil in the suspension is calculated very precisely, and temperature changes can affect its measurement. Interestingly, once the bike cools down again, the problem seems to vanish.
interesting. I have the adaptive ride height and its set to auto which means it adjusts according to speed. Recently was in France where temps reached over 38 degrees and no issues......
page 5 post #98
but as few seem to have seen it - two separate dealer technical documents to help analyse the suspension errors popping up on screen - both suggest its a mechanical issue - here it is again - these are USA postings - as Europe try very hard to cover this up and keep owners in the dark at the service counter - and instead, rather talk BS lies straight from customer training
SIB 46 02 24
SERVICE SOLUTION: R 1300 GS RIDE HEIGHT SENSOR/S CALIBRATION FAILS 2024-Mar-28
Model Code / Model Description KA1 R 1300 GS 0M23
SITUATION
Calibration of one or both ride height sensors fails as the ride height sensor/s are not positioned correctly.
PROCEDURE
The ride height sensor holders must be inspected for defects and or deformations and replaced as necessary.
If the ride height sensor holders are free from deformations and defects, follow instructions below.
Front ride height sensor:
Loosen the fasteners of the holders on the frame. Then turn the holder counterclockwise (upwards) within the hole clearance and tighten the fasteners to the required torque.
Rear ride height sensor:
Loosen the fasteners of the holders on the frame. Then turn the holder clockwise to the existing torsional stop and tighten the fasteners to the required torque.
NOTE: Be careful not to damage or deform the sensor holders
SIB 33 01 24
SERVICE SOLUTION: R1300 GS CHASSIS CALIBRATION FAILURE 2024-Jul-11 (This Service Information Bulletin replaces SIB 33 01 24 dated Feb 08, 2024).
Model Code / Model Description KA1 0M23 R 1300 GS
Steps added to diagnosis.
Procedure for before replacing the hydraulic pump is replace has been updated.
SITUATION
The Dynamic Suspension Adjustment (DSA) chassis cannot be calibrated. Various causes can lead to this fault.
PROCEDURE
Diagnostic Procedure to determine a root cause:
Pre-Check items:
Update Dealer tool ISTA - to version to 4.45.10 or newer.
Work on the vehicle at room temperature of at least 68°F (20°C). If outside temperatures are cold, allow the vehicle to warm up before working on it.
Set vehicle to drive mode: “Road” and ride height to “Auto”.
Check the suspension struts for freedom of movement and contamination.
Check the ride height sensors (position, correct? linkage bent?)
Connect the vehicle to a suitable battery charger it must be supplied with at least 13.9 V.
Clear fault memory.
Carry out a test ride (If necessary to adjust the chassis).
Read out fault memory again.
Notice: Only vehicles with adequate power supply of 14 Vdc and 20 Amps can be correctly diagnosed and calibrated.
Note at this point if there are no fault memory entries, the action is complete and no further action is required.
If there are still faults, please perform the following diagnostic path:
Diagnosis:
Thoroughly process the fault memory using the Guided Diagnosis; in particular, the following faults indicate problems with the vehicle electrical system, the battery, or an insufficient voltage supply:
0x801C5E - Chassis, vehicle electrical power system: Turn-off
0x801C5F - Chassis, vehicle electrical power system: Degradation
0x801CAC - Energy management: Shutdown concept level2
0x801CB1 - Energy management: Shutdown concept level1
0x801CBE - Battery Guard: State of charge implausible
0x801CBF - Energy management: State of charge implausible
Use ISTA to carry out the “Calibrate complete hydraulics” test module, and follow the instructions.
Observe/check the stroke of the preload adjusters during calibration.
Did the chassis lower after the calibration?
If yes, and there are no more chassis fault memories displays, then the bike is working as designed.
If Not, Continue the checks
If the chassis does not move into the high and low positions or the chassis remains in the high position, Visually check system for leaks.
Carry out a visual inspection of the snap fasteners of the hydraulic lines. Look for Snap fasteners with retaining clips that are open. They can bend and become loose during calibration. If you notice a loosened snap fastener, bend the retaining clips slightly together, and reconnect the snap fastener correctly and slide the rubber retainer onto the clips.
Delete the fault memory and calibrate the complete hydraulics again. Repeat one more time if necessary.
If calibration is still not possible after the above-mentioned checks.
You must replace the hydraulic pump (do not exchange pumps from other vehicles).
Before replacing the hydraulic pump, carry out the “Hydraulic suspension pump actuation” test module in ISTA and then the “lower chassis” test module.
Please ensure that the chassis is completely lowered. If in doubt, repeat the “Lower Chassis” procedure again and press the chassis downwards as well.
Note: The chassis must be in the low position. If the chassis is not in the low position, suspension struts that are not in the low position must be replaced as well.
but as few seem to have seen it - two separate dealer technical documents to help analyse the suspension errors popping up on screen - both suggest its a mechanical issue - here it is again - these are USA postings - as Europe try very hard to cover this up and keep owners in the dark at the service counter - and instead, rather talk BS lies straight from customer training
SIB 46 02 24
SERVICE SOLUTION: R 1300 GS RIDE HEIGHT SENSOR/S CALIBRATION FAILS 2024-Mar-28
Model Code / Model Description KA1 R 1300 GS 0M23
SITUATION
Calibration of one or both ride height sensors fails as the ride height sensor/s are not positioned correctly.
PROCEDURE
The ride height sensor holders must be inspected for defects and or deformations and replaced as necessary.
If the ride height sensor holders are free from deformations and defects, follow instructions below.
Front ride height sensor:
Loosen the fasteners of the holders on the frame. Then turn the holder counterclockwise (upwards) within the hole clearance and tighten the fasteners to the required torque.
Rear ride height sensor:
Loosen the fasteners of the holders on the frame. Then turn the holder clockwise to the existing torsional stop and tighten the fasteners to the required torque.
NOTE: Be careful not to damage or deform the sensor holders
SIB 33 01 24
SERVICE SOLUTION: R1300 GS CHASSIS CALIBRATION FAILURE 2024-Jul-11 (This Service Information Bulletin replaces SIB 33 01 24 dated Feb 08, 2024).
Model Code / Model Description KA1 0M23 R 1300 GS
Steps added to diagnosis.
Procedure for before replacing the hydraulic pump is replace has been updated.
SITUATION
The Dynamic Suspension Adjustment (DSA) chassis cannot be calibrated. Various causes can lead to this fault.
PROCEDURE
Diagnostic Procedure to determine a root cause:
Pre-Check items:
Update Dealer tool ISTA - to version to 4.45.10 or newer.
Work on the vehicle at room temperature of at least 68°F (20°C). If outside temperatures are cold, allow the vehicle to warm up before working on it.
Set vehicle to drive mode: “Road” and ride height to “Auto”.
Check the suspension struts for freedom of movement and contamination.
Check the ride height sensors (position, correct? linkage bent?)
Connect the vehicle to a suitable battery charger it must be supplied with at least 13.9 V.
Clear fault memory.
Carry out a test ride (If necessary to adjust the chassis).
Read out fault memory again.
Notice: Only vehicles with adequate power supply of 14 Vdc and 20 Amps can be correctly diagnosed and calibrated.
Note at this point if there are no fault memory entries, the action is complete and no further action is required.
If there are still faults, please perform the following diagnostic path:
Diagnosis:
Thoroughly process the fault memory using the Guided Diagnosis; in particular, the following faults indicate problems with the vehicle electrical system, the battery, or an insufficient voltage supply:
0x801C5E - Chassis, vehicle electrical power system: Turn-off
0x801C5F - Chassis, vehicle electrical power system: Degradation
0x801CAC - Energy management: Shutdown concept level2
0x801CB1 - Energy management: Shutdown concept level1
0x801CBE - Battery Guard: State of charge implausible
0x801CBF - Energy management: State of charge implausible
Use ISTA to carry out the “Calibrate complete hydraulics” test module, and follow the instructions.
Observe/check the stroke of the preload adjusters during calibration.
Did the chassis lower after the calibration?
If yes, and there are no more chassis fault memories displays, then the bike is working as designed.
If Not, Continue the checks
If the chassis does not move into the high and low positions or the chassis remains in the high position, Visually check system for leaks.
Carry out a visual inspection of the snap fasteners of the hydraulic lines. Look for Snap fasteners with retaining clips that are open. They can bend and become loose during calibration. If you notice a loosened snap fastener, bend the retaining clips slightly together, and reconnect the snap fastener correctly and slide the rubber retainer onto the clips.
Delete the fault memory and calibrate the complete hydraulics again. Repeat one more time if necessary.
If calibration is still not possible after the above-mentioned checks.
You must replace the hydraulic pump (do not exchange pumps from other vehicles).
Before replacing the hydraulic pump, carry out the “Hydraulic suspension pump actuation” test module in ISTA and then the “lower chassis” test module.
Please ensure that the chassis is completely lowered. If in doubt, repeat the “Lower Chassis” procedure again and press the chassis downwards as well.
Note: The chassis must be in the low position. If the chassis is not in the low position, suspension struts that are not in the low position must be replaced as well.
Last edited:
Dark Flow
Registered user
All that is exactly what I would do.page 5 post #98
but as few seem to have seen it - two separate dealer technical documents to help analyse the suspension errors popping up on screen - both suggest its a mechanical issue - here it is again - these are USA postings - as Europe try very hard to cover this up and keep owners in the dark at the service counter - and instead, rather talk BS lies straight from customer training
SIB 46 02 24
SERVICE SOLUTION: R 1300 GS RIDE HEIGHT SENSOR/S CALIBRATION FAILS 2024-Mar-28
Model Code / Model Description KA1 R 1300 GS 0M23
SITUATION
Calibration of one or both ride height sensors fails as the ride height sensor/s are not positioned correctly.
PROCEDURE
The ride height sensor holders must be inspected for defects and or deformations and replaced as necessary.
If the ride height sensor holders are free from deformations and defects, follow instructions below.
Front ride height sensor:
Loosen the fasteners of the holders on the frame. Then turn the holder counterclockwise (upwards) within the hole clearance and tighten the fasteners to the required torque.
Rear ride height sensor:
Loosen the fasteners of the holders on the frame. Then turn the holder clockwise to the existing torsional stop and tighten the fasteners to the required torque.
NOTE: Be careful not to damage or deform the sensor holders
SIB 33 01 24
SERVICE SOLUTION: R1300 GS CHASSIS CALIBRATION FAILURE 2024-Jul-11 (This Service Information Bulletin replaces SIB 33 01 24 dated Feb 08, 2024).
Model Code / Model Description KA1 0M23 R 1300 GS
Steps added to diagnosis.
Procedure for before replacing the hydraulic pump is replace has been updated.
SITUATION
The Dynamic Suspension Adjustment (DSA) chassis cannot be calibrated. Various causes can lead to this fault.
PROCEDURE
Diagnostic Procedure to determine a root cause:
Pre-Check items:
Update Dealer tool ISTA - to version to 4.45.10 or newer.
Work on the vehicle at room temperature of at least 68°F (20°C). If outside temperatures are cold, allow the vehicle to warm up before working on it.
Set vehicle to drive mode: “Road” and ride height to “Auto”.
Check the suspension struts for freedom of movement and contamination.
Check the ride height sensors (position, correct? linkage bent?)
Connect the vehicle to a suitable battery charger it must be supplied with at least 13.9 V.
Clear fault memory.
Carry out a test ride (If necessary to adjust the chassis).
Read out fault memory again.
Notice: Only vehicles with adequate power supply of 14 Vdc and 20 Amps can be correctly diagnosed and calibrated.
Note at this point if there are no fault memory entries, the action is complete and no further action is required.
If there are still faults, please perform the following diagnostic path:
Diagnosis:
Thoroughly process the fault memory using the Guided Diagnosis; in particular, the following faults indicate problems with the vehicle electrical system, the battery, or an insufficient voltage supply:
0x801C5E - Chassis, vehicle electrical power system: Turn-off
0x801C5F - Chassis, vehicle electrical power system: Degradation
0x801CAC - Energy management: Shutdown concept level2
0x801CB1 - Energy management: Shutdown concept level1
0x801CBE - Battery Guard: State of charge implausible
0x801CBF - Energy management: State of charge implausible
Use ISTA to carry out the “Calibrate complete hydraulics” test module, and follow the instructions.
Observe/check the stroke of the preload adjusters during calibration.
Did the chassis lower after the calibration?
If yes, and there are no more chassis fault memories displays, then the bike is working as designed.
If Not, Continue the checks
If the chassis does not move into the high and low positions or the chassis remains in the high position, Visually check system for leaks.
Carry out a visual inspection of the snap fasteners of the hydraulic lines. Look for Snap fasteners with retaining clips that are open. They can bend and become loose during calibration. If you notice a loosened snap fastener, bend the retaining clips slightly together, and reconnect the snap fastener correctly and slide the rubber retainer onto the clips.
Delete the fault memory and calibrate the complete hydraulics again. Repeat one more time if necessary.
If calibration is still not possible after the above-mentioned checks.
You must replace the hydraulic pump (do not exchange pumps from other vehicles).
Before replacing the hydraulic pump, carry out the “Hydraulic suspension pump actuation” test module in ISTA and then the “lower chassis” test module.
Please ensure that the chassis is completely lowered. If in doubt, repeat the “Lower Chassis” procedure again and press the chassis downwards as well.
Note: The chassis must be in the low position. If the chassis is not in the low position, suspension struts that are not in the low position must be replaced as well.
That's all interesting stuff, thanks for posting Botus.
Mine went in to the service dept again yesterday for at least a couple of days and I can see doing all that is not a five minute job.
Their early assessment is that it needs a new pump.
Fingers crossed that resolves it for good.
Mine went in to the service dept again yesterday for at least a couple of days and I can see doing all that is not a five minute job.
Their early assessment is that it needs a new pump.
Fingers crossed that resolves it for good.
Follow up. They've decided that my bike that it needs a new hydraulic pump.
Been quoted 7-10 days delivery for the required part from Germany.
They've lent me a new bike until it's sorted. So fair play by them.
Fingers crossed it's the final part of this saga for me.
Been quoted 7-10 days delivery for the required part from Germany.
They've lent me a new bike until it's sorted. So fair play by them.
Fingers crossed it's the final part of this saga for me.
Left the house for a trip to Europe yesterday. Stopped and fuelled up and on starting got all the messages. Restarted and they’re all gone.
Absolute turd bikes and my last gs l.
Barry
Absolute turd bikes and my last gs l.
Barry
well my r1300gsa now has 6000 miles on it ,and i can honestly nowt ,i repeat nowt has gone wrong ,so far it has been an absolute joy to ride and own .
Here’s an odd one. My bike is typically on the BMW charger at home and c.50% of 5he time gets the ride height errors after leaving home within a few minutes. I left for Spain last week and got the messages as usual after leaving home but haven’t had another since and obviously not using the trickle charger.
Noting my first GS13 f’d up on its first and most other journeys when I used the NN charger I’m wondering is this an issue linked to all trickle chargers??
Barry
Noting my first GS13 f’d up on its first and most other journeys when I used the NN charger I’m wondering is this an issue linked to all trickle chargers??
Barry
- Joined
- Nov 5, 2015
- Messages
- 13,066
- Reaction score
- 5,027
Mine was on a BMW Plus charger over winter and I’ve had no problems whatsoever with the bike
Do you use it if you park up for a couple of weeks / after each ride or just for a prolonged stand?
Other thing is the lithium battery will be at its best in the heat of Spain.
Barry
- Joined
- Nov 5, 2015
- Messages
- 13,066
- Reaction score
- 5,027
Just over the winter, I don't bother for just a few weeks
I don't have an alarm or tracker on it to sap the battery
I don't have an alarm or tracker on it to sap the battery
I think your dealer needs to sort your bike out,it took 3 attempts to fix the adaptive ride height issue on my bike.
Ive done 3,500 miles since without any issues.
It's a shame it's spoiling your experience with the GS as it really is a great bike.
Guessing you realise this is my second 13 and first remained in France last year for a few months then f’d up again.
Barry
Tyzer, what was the cause of the issue and how did they fix it? I ask as I had issues when riding hard in very hot weather through the Pyrenees. The suspension would drop to the lowest level and not change the down arrow on the dash turned yellow, and I repeatedly hot the 3 different dash warnings. All ok at the moment but clearly something wrong. My bike goes in to the dealer in a couple of weeks for investigation and fix.... hopefully!!
Software upgrades nothing mechanical was replaced. Coincidentally , I returned from a 3,000 mile 2 up trip to the Pyrenees last week ,hit 38 deg by the afternoon on most days had no issues .Last year we did a trip to Norway and for the whole tour the adaptive ride height failed to work, didn't spoil the trip ,just had to be careful 2 up,full luggage, high comfort seat and only 5ft 8.
Got mine back yesterday with everything working fine - new hydraulic pump installed to the Adaptive Ride system.
Third time mines been in to the service dept so fingers crossed that's an end to the issue, as off on a long tour next week.
Will report back if anything else occurs.
Just for background info-
Mine is kept on charge all the time when at home.
Haven't noticed any issues and related it to hot weather conditions.
Problem only arose after I'd installed various add ons - lights, servo by pass etc - but no one seems to think that's anything to do with the fault so just coincidence.
Mine issue would not clear with the start / restart solution.
But it did clear erratically until the last time - then it just stayed in error mode constantly.
Bike rides fine if stuck in the low position - it just feels a bit wooden imo.
While not especially thrilled with Vertu as a company overall, the guys in Exeter have done everything they could to get a solution and kept me going with loaners along the way.
Third time mines been in to the service dept so fingers crossed that's an end to the issue, as off on a long tour next week.
Will report back if anything else occurs.
Just for background info-
Mine is kept on charge all the time when at home.
Haven't noticed any issues and related it to hot weather conditions.
Problem only arose after I'd installed various add ons - lights, servo by pass etc - but no one seems to think that's anything to do with the fault so just coincidence.
Mine issue would not clear with the start / restart solution.
But it did clear erratically until the last time - then it just stayed in error mode constantly.
Bike rides fine if stuck in the low position - it just feels a bit wooden imo.
While not especially thrilled with Vertu as a company overall, the guys in Exeter have done everything they could to get a solution and kept me going with loaners along the way.
do you have the lithium battery - are you aware of the battery connection procedure ?
earth
then linbus
then the postive
