AHaywood
Registered user
All affected bikes are going back to BMW factory.....
2014 RT's GROUNDED! DO NOT RIDE!
- Thread starter AHaywood
- Start date
All affected bikes are going back to BMW factory.....
Interesting....................that's a very rare and costly occurance
Did not Triumph do the same with the Explorer engine problems - it may only have been UK bikes though
Did not Triumph do the same with the Explorer engine problems - it may only have been UK bikes though
Rare for BMW, when a bike leaves BMW Spandau it doesn't come back generally
Dealers usually do any rectification work, not the factory
Agreed but not unheard of in the industry - the Explorers that went back to the Triumph factory were being returned with loads of bits replaced that were not even part of the recall
Sounds like BM want to set up a specific production run to sort them all out at the same time and hopefully ensure they are all done right
You think they would ship the entire bike back rather than just the affected part for repair (presumably on the factory production line)?
Given they are not the owner, what paper work would that require? Would the owner have to explicitly authorise the shipment, or could it happen covertly?
Given they are not the owner, what paper work would that require? Would the owner have to explicitly authorise the shipment, or could it happen covertly?
A lot of discussion would have been obviated if BMW had just issued a statement through dealers stating precisely what the issue was, how it became known to them and what they were doing about it. It's all very well being given loan bikes/cars, refunds, alternative bikes etc. but most people would want to know exactly what the issue was so that they could make an informed decision.
An interesting thread which is of great interest even to a non RT owner.
An interesting thread which is of great interest even to a non RT owner.
Rong
Registered user
I understand that a letter is on its way to us from BM.
Can you explain more clearly?
I called into a dealer today and they claim the parts will be manufactured during July and shipped out to be fitted by the dealer at the start of August.
So that's another month of riding the vibrator, sorry GS. I've just had a 320 ride to Northampton, I think I'll be putting a claim in for Vibration White Finger if I'm expected to keep this for another month, so I've already contacted the dealer to see what other bike they can lend me.
Talking of claim's, is this unprecedented, or will there be a compensation package? I will have paid two instalments of £300 to BMW finance by the time the bike is returned, does anybody think this will be refunded?
So that's another month of riding the vibrator, sorry GS. I've just had a 320 ride to Northampton, I think I'll be putting a claim in for Vibration White Finger if I'm expected to keep this for another month, so I've already contacted the dealer to see what other bike they can lend me.
Talking of claim's, is this unprecedented, or will there be a compensation package? I will have paid two instalments of £300 to BMW finance by the time the bike is returned, does anybody think this will be refunded?
Why would you expect your payments to be refunded ?
Why would you make payments on a bike that you can't ride?
Call we cynical, but I don't like handing out my hard earned cash for something and then not being able to use it. It would be nice if BMW Customer Service anticipated the customer disappointment and made an effort to compensate for our understanding. Would you pay for a Big Mc and say nothing if the table cleaner took it away from you before you had finished eating it? No, you'd go to the counter and demand another Big Mc.
Deleted account 211025001
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Of horse you would
Rong
Registered user
I am fairly sure that the official letter from BM will contain details about compo!
Explain? I think I was asking questions, due to my not knowing the score...
Well I have had my first official letter from BMW UK!
The letter does not outline any more information with regard to the fault bu does offer the following information,
"the current forecast is that within the next few weeks you will be contacted by your authorised BMW dealer, who will organise for your R1200RT to be collected from its current location and then arrange for the necessary work to be undertaken. We are expecting the rectification work to begin in AUGUST"
The letter goes on to state that we will be receiving £500 as credit towards BMW Motorrad products up to December 2014.
so there you go the official UK news - fixed during August with a £500 credit note!
The letter does not outline any more information with regard to the fault bu does offer the following information,
"the current forecast is that within the next few weeks you will be contacted by your authorised BMW dealer, who will organise for your R1200RT to be collected from its current location and then arrange for the necessary work to be undertaken. We are expecting the rectification work to begin in AUGUST"
The letter goes on to state that we will be receiving £500 as credit towards BMW Motorrad products up to December 2014.
so there you go the official UK news - fixed during August with a £500 credit note!
Miggs
Registered user
A little different to the $2500 the yanks are getting !!
