2014 RT's GROUNDED! DO NOT RIDE!

So the bike wouldn't have depreciated anyway ?

But of course and I expect that to happen with a new bike, that is part of ownership. However, let's put it another way, if, when I bought the bike, BM said, 'oh by the way, here is your new bike but you won't be able to ride it for 3 months', would I have paid for it then or would I have waited until after the 3 months had elapsed and then paid for it? I think that everyone in that situation would say I will wait and get a newer bike for my money.
I have been very understanding about the current situation, I haven't ranted and raved, like some have done, at my dealer who, by the way, has tried to help out as best he can but I just feel that BM should recognise the difference between a fair offer and a derisory one. The alternative will potentially cost them a lot more: reimburse full purchase price, run the risk that quite a few riders will buy a different make, be left with 500 second hand bikes which will flood the second hand market thereby reducing their value even further. Makes an offer of, say £1000 seem cheap!

As for saving wear and tear, whilst that does depend upon mileage it is nothing compared to depreciation which is time related!
 
But of course and I expect that to happen with a new bike, that is part of ownership. However, let's put it another way, if, when I bought the bike, BM said, 'oh by the way, here is your new bike but you won't be able to ride it for 3 months', would I have paid for it then or would I have waited until after the 3 months had elapsed and then paid for it? I think that everyone in that situation would say I will wait and get a newer bike for my money.
I have been very understanding about the current situation, I haven't ranted and raved, like some have done, at my dealer who, by the way, has tried to help out as best he can but I just feel that BM should recognise the difference between a fair offer and a derisory one. The alternative will potentially cost them a lot more: reimburse full purchase price, run the risk that quite a few riders will buy a different make, be left with 500 second hand bikes which will flood the second hand market thereby reducing their value even further. Makes an offer of, say £1000 seem cheap!

As for saving wear and tear, whilst that does depend upon mileage it is nothing compared to depreciation which is time related!

Just get a full refund, and get another one once the issue is sorted.:thumb
 
Or, get full refund then buy it back as a second hand bike when it's been fixed, should be a saving of £1500!
 
Also got the letter yesterday, bike supposed to be recovered today circa 11am, but nobody has called me yet as promised...
 
People keep saying "Compensation".
"Compensation" for what exactly ?
I understand that people are not riding the RT they bought BUT, in the summer mind, most of my local dealer's affected customers are riding around on a 1200GS or a 1600GT. They are putting the miles on those bikes clocks, whilst their own bikes are not wearing out tyres, pads or getting closer to Service.
It would be totally different if people were being left with no motorcycle to ride, but from what I can see BMW have ensured that isn't happening.
Given the circumstances, it seems like a pretty fair deal to me, in all honesty. :augie


bmw require a yearly service that you are indeed getting closer to.
 
People keep saying "Compensation".
"Compensation" for what exactly ?
I understand that people are not riding the RT they bought BUT, in the summer mind, most of my local dealer's affected customers are riding around on a 1200GS or a 1600GT. They are putting the miles on those bikes clocks, whilst their own bikes are not wearing out tyres, pads or getting closer to Service.
It would be totally different if people were being left with no motorcycle to ride, but from what I can see BMW have ensured that isn't happening.
Given the circumstances, it seems like a pretty fair deal to me, in all honesty. :augie

Hmm, I could be wrong, but I get the impression that you're not one of the affected owners. If you were, you may be feeling a little different.

To answer your question (compensation for what?), IMHO:

1) Loss of faith in the brand.
You spend just shy of £16K on a bike, only to have it whisked away after a couple of months/weeks/days with very little official explanation. Doesn't inspire confidence in the bike's future prospects.

2) Cancelled / interrupted/ modified/ postponed trips....disappointed and associated cost.
You make plans for trips which suddenly you cannot do. We had planned a trip which needed changing significantly once our bike was recalled, not least of all because the longest we could stay away with 2 of us on the bike was 2 nights. Our loaner GS has a top box only, our dealer could/would not get us panniers. You'd be amazed how quickly a top box gets filled when there's a lady involved - and we still had to bungee our 20lt drybag on top (very awkward for ma petite puce to get on bike).

3) Damaged residual value.
Doesn't matter what anyone says, if you keep your bike it's always going to be, "one of the ones that was recalled". In future, given the choice between a recalled and a non-recalled bike, which would you rather buy? Unless there was a price incentive involved of course...(case in point).

I could go on, but I'm sure most people have lost the will to live by now.

Personally, as per my previous post, I believe our dealer has done a great job in very difficult circumstances. Conversely, I think BMW has offered the absolute bare minimum. At the very least, I'd have liked them to offer what they have in cash-back (not vouchers for something we don't need) AND have the bike's warranty reset or - ideally - extended an extra year as a gesture of goodwill.

I may be currently riding around on a lovely new GS when I could be putting miles, wear etc on my own bike, but you lose sight of the fact that my/our own bikes are currently locked up somewhere unknown, unused, batteries going flat, tyres getting flat-spotted, being moved around by people unknown etc etc when I'd rather have our bike, in our garage under our care, thank you. We, like many others, have paid an awful lot of money for a bike we're not in possession of.

Having received BMW's offering, our original decision (to just do nothing, use the GS and wait see what happens) is unlikely to stand. It's not enough to 'compensate' for the above. There is now absolutely no point in hanging onto our original machine and every point in getting a full refund and considering either a new RT once this situation has passed or a different machine altogether.

I honestly think you have to be in this situation to judge it though.

If you're not, you're expressing a worthless opinion to people who care very little for what you say!
 
What he said.

Having spoken to my dealer today I will now be notifying BM customer support that I am not happy with their offer. Assuming that BM do not improve it then I will be asking for a full refund. According to my dealer I am not the only one taking this course of action.
 
If you don't like other peoples opinons - don't post your woes on web forums!

You can only be compensated for actual losses and your faith in the brand is not quantifiable. Similarly the future resale value is also not quantifiable. I agree however that if you have had to change holiday plans and have actually lost money then the dealer should compansate you. Try speaking to a solicitor and he/she will give you the full SP.

Compensation isn't always as simple as you'd think. If of course you're simply wanting something to sweeten the deal, then keep chipping away. If you are really hoping for a financial payout for the areas you've outlined above then you're on a hiding to nothing.
 
Hmm, I could be wrong....

To answer your question (compensation for what?), IMHO:

1) Loss of faith in the brand. ...

..... ...

If you're not, you're expressing a worthless opinion to people who care very little for what you say!

What a load of cobblers, mixed in with the melodramatic flat battery, flat spotted tyres...

The brand / residual value of the S1000RR, recalled when the cranks / conrods were working loose and / or the recall of the entire run of Triumph explorer things to have their bucket shims replaced and / or Triumph's frame cracking problems on the 595 and / or the.... The list goes on.... Did nothing to affect the brand nor the bikes' resale values.....

Just be cheerful you've had a bike to run around on in the meantime and give up bleating. Devote your energies towards the dealership and BMW Head Office; you never know your luck. If you are really serious, as opposed to a whiner, form an action group and appoint a solicitor.....
 
In bmw berlin today, not a new rt in sight, just an old special edition on offer for hardly less than the new one (exception is you can ride the old one!!!)
 
Just be cheerful you've had a bike to run around on in the meantime and give up bleating.

Oh and don't bleat about the fact that you cannot use your £16k investment for three months. Get real Wapping, if it was you that had been affected then you would be whinging like buggery!
 
Hmm, I could be wrong, but I get the impression that you're not one of the affected owners. If you were, you may be feeling a little different.

To answer your question (compensation for what?), IMHO:

1) Loss of faith in the brand.
You spend just shy of £16K on a bike, only to have it whisked away after a couple of months/weeks/days with very little official explanation. Doesn't inspire confidence in the bike's future prospects.

2) Cancelled / interrupted/ modified/ postponed trips....disappointed and associated cost.
You make plans for trips which suddenly you cannot do. We had planned a trip which needed changing significantly once our bike was recalled, not least of all because the longest we could stay away with 2 of us on the bike was 2 nights. Our loaner GS has a top box only, our dealer could/would not get us panniers. You'd be amazed how quickly a top box gets filled when there's a lady involved - and we still had to bungee our 20lt drybag on top (very awkward for ma petite puce to get on bike).

3) Damaged residual value.
Doesn't matter what anyone says, if you keep your bike it's always going to be, "one of the ones that was recalled". In future, given the choice between a recalled and a non-recalled bike, which would you rather buy? Unless there was a price incentive involved of course...(case in point).

I could go on, but I'm sure most people have lost the will to live by now.

Personally, as per my previous post, I believe our dealer has done a great job in very difficult circumstances. Conversely, I think BMW has offered the absolute bare minimum. At the very least, I'd have liked them to offer what they have in cash-back (not vouchers for something we don't need) AND have the bike's warranty reset or - ideally - extended an extra year as a gesture of goodwill.

I may be currently riding around on a lovely new GS when I could be putting miles, wear etc on my own bike, but you lose sight of the fact that my/our own bikes are currently locked up somewhere unknown, unused, batteries going flat, tyres getting flat-spotted, being moved around by people unknown etc etc when I'd rather have our bike, in our garage under our care, thank you. We, like many others, have paid an awful lot of money for a bike we're not in possession of.

Having received BMW's offering, our original decision (to just do nothing, use the GS and wait see what happens) is unlikely to stand. It's not enough to 'compensate' for the above. There is now absolutely no point in hanging onto our original machine and every point in getting a full refund and considering either a new RT once this situation has passed or a different machine altogether.

I honestly think you have to be in this situation to judge it though.

If you're not, you're expressing a worthless opinion to people who care very little for what you say!

I agree wholeheartedly with your sentiments
 
Pan European springs to mind, remember the wobble issue?

Serious resale issues at the time, took a fair while before things got back to normal.
 
What a load of cobblers, mixed in with the melodramatic flat battery, flat spotted tyres...

The brand / residual value of the S1000RR, recalled when the cranks / conrods were working loose and / or the recall of the entire run of Triumph explorer things to have their bucket shims replaced and / or Triumph's frame cracking problems on the 595 and / or the.... The list goes on.... Did nothing to affect the brand nor the bikes' resale values.....

Just be cheerful you've had a bike to run around on in the meantime and give up bleating. Devote your energies towards the dealership and BMW Head Office; you never know your luck. If you are really serious, as opposed to a whiner, form an action group and appoint a solicitor.....

That's your opinion. Exactly what I was talking about and frankly, a pile of shite.

:rolleyes:
 
Think some people need to get real!

One week after the RT problem occurred, I rang my dealer explaining I had 4000 mile, 6 week summer tour arranged and really needed a loan bike, or would need to cancel my trip.
Within a few days I had a brand spanking new K1600GTL loan bike delivered to my door, taxed and fully insured for my trip within Europe. Now BMW are giving me and additional £500 pounds to spend on BMW products.

I for one don't care what's happening in the USA because I've been treated exceptionally well and as such remain one delighted BMW customer and have nothing but praise for the way in which my BMW dealer and BMW UK has looked after me.

Any compensation should go to those unfortunate people who were caught up in this mess whilst actually on or starting their trips and as such were significantly inconvenienced, they're the only ones who really deserve it!
 
Think some people need to get real!

One week after the RT problem occurred, I rang my dealer explaining I had 4000 mile, 6 week summer tour arranged and really needed a loan bike, or would need to cancel my trip.
Within a few days I had a brand spanking new K1600GTL loan bike delivered to my door, taxed and fully insured for my trip within Europe. Now BMW are giving me and additional £500 pounds to spend on BMW products.

I for one don't care what's happening in the USA because I've been treated exceptionally well and as such remain one delighted BMW customer and have nothing but praise for the way in which my BMW dealer and BMW UK has looked after me.

Any compensation should go to those unfortunate people who were caught up in this mess whilst actually on or starting their trips and as such were significantly inconvenienced, they're the only ones who really deserve it!

Ditto..
 
I think a flood of letters to Adrian Roderick, General Manager Motorrad UK is called for outlining the fact that a lack of communications, superior packages being released in the USA several weeks earlier along with a feeble £500 voucher inst good enough!

USA = UK not!
 
Was out at my dealer's today discussing the situation ( my RT was at the dealers waiting for me at the point of the recall). I was told by their chief mechanic that the plan effectively is:
All UK bikes are being stripped of the shock, the shocks marked by chassis number will be sent to the factory for the re engineered part to be fitted ( rather than a new shock being built) and the shocks to be sent back. ETA for the return of the shocks to be refitted will be second half of August.

My options were effectively ( again my bike has 0 miles, undelivered, but with plates and V5 under my name, effectively making any other owner a second owner despite 0 miles):

- wait with loaner during the time
- reject and walk away on non delivered bikes with deposit money back
- ad hoc discussion and decent deals to move to another bike

I took option 3, and I m finalizing a swap for a K16GT, after riding it earlier today. Much heavier than the RT, engine to die for though

Dealer was exemplary in their actions and communication to keep me happy and with them - a well known name in the Guildford area of Surrey who shall remain anonymous ;-) setting an example in my view of how difficult situations should be dealt with. I have never personally felt more valued as a car/bike consumer to be honest, and also the fact that I was just a regular punter who walked through their door and ordered an RT after Easter, I.e. Not an old, special customer or anything.

So, silver lining and overall quite happy although moving on without an RT. Second time unlucky for the boxers and me. Oh well... Maybe in the future...
 
My options were effectively ( again my bike has 0 miles, undelivered, but with plates and V5 under my name, effectively making any other owner a second owner despite 0 miles):

- wait with loaner during the time
- reject and walk away on non delivered bikes with deposit money back
- ad hoc discussion and decent deals to move to another bike

Will be having a coffee and a chat with our friendly dealer tomorrow, probably along the lines of option 2, followed by 3! Find the latest boxer engine completely addictive so it's going to be very difficult to go for anything other than (another) brand new RT. The 1600GT's a great machine, but not as good a pillion bike as the RT.

For us, a lot's going to depend on when BMW commence RT production again. Don't suppose it'll be for a long time yet, but probably worth the wait. It's that or go for a late air/oil RT.

Decisions decisions :P
 


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