I’ve ordered a new one. I’ll give it its second service too even though in 7 years it’s only just gone past 1700 miles. 
So, I just did a 74 mile round trip to AMS KTM in Tewksbury and bought the correct kit with everything needed. Sorted I thought.



There’s no way that’s getting fixed in the next day and a half!
). It can all be done quite easily in place. I got the full repair kit from KTM and bought a nice seal puller / pick kit. I’ll have a go at it when I get back home in a couple of weeks.
Don't take this the wrong way, but that is a major over reaction to a leaking water pump seal!!!!Not in the slightest!
Just a clear sign of these “ cheap “ countries that these manufacturers use now that are obviously using cheap inferior products to make the bikes with. You can’t skimp on the quality of rubber seals. Well you can but there are consequences.
The end result of this is that I’ll never buy another KTM so they’ve lost a customer. Short term gain but a long term loss.
Depends on how you look at things. On a bike that’s only just done over 1700 miles I would call any failure of a seal pretty poor! I like reliability and clearly nearly all models of KTM’s have piss poor quality when it comes to these type of seals! If you go on AMS’s website there’s a water pump seal repair kit for nearly every model! That should tell the general public AND the manufacturer something! Use better quality components!Don't take this the wrong way, but that is a major over reaction to a leaking water pump seal!!!!
All motorcycles have common faults........I don't think it is the mileage on your bike that's the issue. It will be the lack of use. It's your prerogative how you deal with itDepends on how you look at things. On a bike that’s only just done over 1700 miles I would call any failure of a seal pretty poor! I like reliability and clearly nearly all models of KTM’s have piss poor quality when it comes to these type of seals! If you go on AMS’s website there’s a water pump seal repair kit for nearly every model! That should tell the general public AND the manufacturer something! Use better quality components!
It’s a shame because I’ve lost any faith I had in the 390 Duke now. I don’t trust it anymore. I’ve already started looking for its replacement.
The 950 and 990 bikes are notorious for water pump seal failures.Not in the slightest!
Just a clear sign of these “ cheap “ countries that these manufacturers use now that are obviously using cheap inferior products to make the bikes with. You can’t skimp on the quality of rubber seals. Well you can but there are consequences.
The end result of this is that I’ll never buy another KTM so they’ve lost a customer. Short term gain but a long term loss.
Twice by a main dealer. The first “ running in “ service at just over 600 miles and another “ full “ service at 1300ish miles.Not wishing to be a tosser - but just to check - you have had a bike 7 years, appreciate its only done 1700 miles and how many times has it been serviced? Having owned a 390 Duke for many years the guide is 4500 miles or annual. This service should include fresh oil, new oil filter and for me I just cleaned the screens each time rather than buying new. Service costs in oil/bits if your DIY less than 30 quid. I am no oil expert but a low use bike with intermittant use I guess would mean the oil does not get much "normal" running and from all I read modern oils do deteriorate in their function.
I am not saying with such a low mileage bike to service it every year after doing 100 miles, but I think if it has been many years between services and perhaps the strainers have never been out since teh factory its probably not ideal for the bike.
On a more positive note really hope you get it sorted easily as they are a fantastic little bike.
Totally agree - does seem a strange one, to add to the strangeness, I have owned a Duke390 since 2019 till this year (just switched to a 390Adv), I lurk in most FB groups for the Duke390 and I can honestly say in that time I don't think I have seen a seal/waterpump seal issue talked about so perhaps you have just been really unlucky. Hope you get it fixed at not too much hassle/expense. (p.s. I have the same distrust of dealers (not just KTM either) working on my bikes, so often you get them back and later discover either parts missing or things not put back together correctly or worse hidden parts of the bike damaged).Twice by a main dealer. The first “ running in “ service at just over 600 miles and another “ full “ service at 1300ish miles.
I’m honestly in doubt if they even looked at it when it went in for the second one. I have a big lack of trust with main dealers. The bike still looks like showroom condition because it’s never seen a drop of rain.
Yes, it’s not done many miles in 7 years because it lives permanently in my motorhome’s garage and only comes out when I’m away in the van. Should seals really fail like they seem to as often as they appear to with KTM?
Up until about 7 years ago I had about 12 bikes of various makes, ( no KTM though ) all pristine, just sat there and didn’t move at all. I had no failed seals on any of them!