so.. I went to the dealers this morning about the frame & paint issue that I believe is mainly being caused by the newer style shity bendy plastic heel guards as a posed to the chunky ally ones on other bikes, all went well as they to both agreed and were quite surprised at how little protection they give from the frame as the tips of the.guards are under the rear frame tube, I explained I'm happy to buy frame covers but only once the rear frame is changed and the guards replaced with the ally ones, the bike has to go back next week for photos and the report to be sent so all looking good to be put right, I'd strongly advise anyone with the same style heel guards to get them changed asap or buy the covers, so another thumbs up for the fella's at chandlers from me