Could be UK/EU consumer law had an influence?
A Shocked TMF
- Thread starter yofi
- Start date
Could be UK/EU consumer law had an influence?
Deleted account 200417001
Registered user
No GP bikes have ESA, if it was so good they would.................but it ain't - it's just another way for bike manufacturers to extract money profit from their bikes, when they sell them to ordinary punters like you
They don't have starter motors either
That is what I would expect - you cant have a dealer shelling out £1800 to a couple of owners each month - and expect that to be part of the the franchise agreement?
I would agree and think the link below puts into perspective what's happened here compared with how some other manufacturers react to customers problems.....
www.ukgser.com/forums/showthread.php/474297-Yamaha-warranty-disappointing-response
Thats exactly why people need to educate themselves on consumer law.
Could have a great time fucking up the dealers day over that sorry tale.
ATG
Registered user
I can certainly understand the desire to buy second hand parts given BMW's outrageous part prices. However, I hope that you and others that buy second hand parts check the parts origin to make sure it doesn't come from stolen bike !
PDiddy
Registered user
Ask the seller nicely ....
Maybe one way is to not buy it from a Lithuanian
FPMSL
Offski fuck
Its been more reliable than a good few GSs on these pages ! and my i point out how well the Red mothership dealt with the very slight problem of 5 quids worth of rubber cush failing
But can they deal with a scratch on the filler cap?
Maybe one way is to not buy it from a Lithuanian
Racist
Thank You 
Funny how the speedos on the bikes that are being broken in the Baltic States and sold on E Bay all seem to have MPH speedometers
You mean a whiney bald twat
fredaroony
Registered user
You mean a whiney bald twat
#baldlivesmatter
Has the dealer or BMW publicly apologised yet for not giving a monkey about this customer when a shock failed shockingly early? or for the delays on fixing faulty forks?
fredaroony
Registered user
Yes they did in a comment on his video:
Bahnstormer Alton 1 day ago
As the BMW Dealership in question, I thought it polite to say hello and offer a small (if underwhelming) account of our disgraceful actions and subsequent collusion with BMW to dry and dig ourselves out of this!
It's worth noting that we really like TMF and that he has been very complimentary towards us and BMW in his previous videos. We called TMF to get the fork recall completed after finally receiving parts to get this sorted (worthy of a thread of its own probably). Fork recall completed the other issue was the now well documented rear shock.
The exchange on the requirement and cost to replace the shock has left me (and I'm sure TMF) very, very frustrated! Yes, the bike is out of warranty but it really shouldn't fail and we have mechanisms to try and support customers under situations such as this.
Now, our Service Advisor doesn't know TMF (which shouldn't matter) and for some reason he chose not to escalate this to anyone else in the business. TMF, possibly in the pursuit of not being treated any differently, didn't mention this to anyone else either. Normally, at this point, the solution would be easy and the effect would have been overwhelmingly positive...so, back to the frustration bit.
The first 'we' heard of this was then the TMF video went up ('we' - as in the people responsible for the business) and it left us puzzled as to why we didn't approach BMW to support the customer....and we're still puzzled really.
The point of goodwill is that it should take into account various factors such as where was the bike from (us), where is it serviced (us) and what is the age (young) and mileage (low) plus, of course, the nature of the failure. To reassure those who think that the decision on this occasion has been taken in a smoke filled room with BMW marketing executives wringing their hands, it hasn't. It's an online submission, we don't need to talk to anyone and there isn't a box to tick to say that the customer is a vlogger with 50,000 followers. It's such an easy thing to do, we do it every day and BMW are brilliant (generally) and offering support.
The upshot of all this is that our Service Advisor has learnt about 'empathy' and understanding that if the customer leaves us on bike with a major issue that costs a lot of money, we should be finding out what they need and how can we help them find a solution.
We will fit the new shock so that TMF has a component of known origin (off topic but cheap European sourced parts can be at best 'dubious') and apologise sincerely that this wasn't all a whole lot easier for TMF.
Every day is a learning day.
I'm not expecting any change in the lambasting of us, BMW, Sachs etc but if people are talking about you it is only fair to join in!
Alistair
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