Anyone had a reply from Mr Schramm at all yet ?
Adaptive LED
- Thread starter malcolmkaty
- Start date
Best you will get is a
Thank you for your reply, it has been passed onto the relevant department.
Like any professional in a major company, there will be many email rules set up to filter out junkmail, spam, pishing ,and general wacko emails
I have 3 company's who target me daily with webinars, symposiums in Holland or Munich & training for toxic employees.
One oven offers me a visit to my company's HQ for being one of the first to sign up lol
Considering we dont do visits, and they haven't twigged that my works email addy is the same lol just shows how automated they are !
Thank you for your reply, it has been passed onto the relevant department.
Like any professional in a major company, there will be many email rules set up to filter out junkmail, spam, pishing ,and general wacko emails
I have 3 company's who target me daily with webinars, symposiums in Holland or Munich & training for toxic employees.
One oven offers me a visit to my company's HQ for being one of the first to sign up lol
Considering we dont do visits, and they haven't twigged that my works email addy is the same lol just shows how automated they are !
All, reply received to day from Volker Van Wantoch on behalf of Dr Marcus Schramm. Explanation given and some sort time frame provided. Happy that my complaint as gone as high as it can do I think
FurryFox
Registered user
My voucher says it's valid for 5 years from date of registration, and transferable to the new customer upon sale. I would hope and expect that they can sort this within 5 years.
I've also had a reply from:
Volker von Wantoch
BMW Motorrad
Head of Technical Support, Warranty, Technical Campaigns and Special Cases
With the rankly pathetic explanation "BMW Motorrad has therefore decided to focus on a stable production process at the plant" and "we don´t expect to be able to start the retrofit campaign before Q3/2023, but for sure we will be able to provide the LED unit within 2023". Also "
The voucher does not have an expiry date for the retrofit of the LED unit".
I have replied expressing my dissatisfaction with this and have given them a date by which I expect the work to be done or I will begin the process of rejecting the bike as being sold under false pretences (I was told the work would be done in 2 to 3 months), we'll see!
Volker von Wantoch
BMW Motorrad
Head of Technical Support, Warranty, Technical Campaigns and Special Cases
With the rankly pathetic explanation "BMW Motorrad has therefore decided to focus on a stable production process at the plant" and "we don´t expect to be able to start the retrofit campaign before Q3/2023, but for sure we will be able to provide the LED unit within 2023". Also "
The voucher does not have an expiry date for the retrofit of the LED unit".
I have replied expressing my dissatisfaction with this and have given them a date by which I expect the work to be done or I will begin the process of rejecting the bike as being sold under false pretences (I was told the work would be done in 2 to 3 months), we'll see!
malcolmkaty
Registered user
I have had the same reply , I have emailed back with my disappointment with BMW attitude to customers which had paid BMW not being sorted ahead of production bikes being made now .
Appears to be a stock reply to all then.
ilkleymoron
Registered user
i was told that so i expected it would be undertaken by winter 2022
i was told by halloween jones that units were coming through in date of purchase order - but i have no idea how many are in front of me
it would be interesting to know how many riders are affected. an email or letter by many can have more impact then just individuals getting a stock cut n paste reply
im not saying we do what the french do but....sometimes you need to be French and a citizen, not Briitsh and a subject
1 - Ilkleymoron september 2022 purchase
Why are you all surprised that they lie to you. BMW motorrad is well known for kicking the ass of there customers
malcolmkaty
Registered user
I got mine sept 2022
Mine was Sept 2022 also
Mine Sept 22 as well
Well so new ultimate one so where’s our headlight , the more I think about it the more it Pissed off I get, so I live a mile away from Ducati Manchester I will be calling in and having a chat
That is the only thing that will work. Whilst all the sheep keep buying BMW bikes there’s no reason for them to improve the quality. Only when a significant amount of sales are lost will they get better.
jimmyrottencauli
Registered user
Getting fed up!
Bought mine in October, dealer very apologetic but knows nothing, and BMW "Customer Service" need a lesson in customer service.
Bought mine in October, dealer very apologetic but knows nothing, and BMW "Customer Service" need a lesson in customer service.
Kamil G
Registered user
I just got informed that the LED upgrades will happen in the order of purchase. Also, it is a global issue so no possibility of knowing when exactly it is going to happen. No idea.
That will show them. You have already bought their bike, so they won't give a hoot. The money now is in the servicing, so no matter who buys it, they will still make the same if the owner gets the bike serviced by BMW.
At my dealer service, the other day, I was told that there are no lights available and sadly many customers had moved bikes on. Furthermore , recall checking of final drives, for bikes after 2014, has stopped , because "no parts available".
malcolmkaty
Registered user
Its not looking good
I bought my bike from Wollastons Northampton last September. Just had a call that the replacement light is due in next week. Booked in for replacement in a couple of weeks time.
