Adaptive LED

[malcolmkaty]

I have just emailed Vines at Guildford and been told I can spend the Voucher now and BMW will honour the £500 for the headlight when it comes available
but no update to when this will be ?

 

[Morety]

Does this retrofit apply to all bikes equipped with dynamic ESA or just new ones bought with the option for LED headlights ticked?

 

[Yorkshire Twat]

The new ones I have seen all have the LED headlight fitted, I thought it was the heated seats you couldn't get now due to the chip shortage

 

[RichardD]

The new ones I have seen all have the LED headlight fitted, I thought it was the heated seats you couldn't get now due to the chip shortage

That's right. I collected my new one a couple of weeks ago. It has the LED light but no heated seats.

 

[gsman1]

Just a long shot anybody had the recall to fit the adaptive Led headlight as I have not heard anything ?

My mates just had a call from dealer to book bike in for headlight replacement , to install adaptive headlight , in place of non led temporary one it came with.

 

[Yorkshire Twat]

Me too booked in for August. Had an e mail from BMW as well re the 'unacceptable ' wait (will be 11 months) Apparently BMW will be writing to those affected over the next few weeks with some sort of extra offer We shall see !!

 

[malcolmkaty]

I wonder when I will be contacted

 

[Bob Jeffries]

I'm going through the process of making a MCIA format complaint. I have written to BMW Motorrad UK and was not satisfied with their answer (they are prioritising production over updating existing). I got on to the MCIA and they advised me how to proceed.

I had to write to the dealer as step 1, so I rang them (Cotswold Motorrad) for the dealer principles email address. I have a very good relationship with Cotswold, I'm on my 3rd (of 7) new GS with them. They were aware of what I'm doing but, like all dealers, they have no way of helping until BMW supply the headlight units.

What they did tell me was that BMW will be writing to everyone affected by the delay and offering a £500 voucher to be spent at the dealer as an "apology". The letters should be coming out this month. The £500 does not effect your entitlement to the updated headlight.

As soon as Cotswold Motorrad reply to my letter I can submit my complaint to the MCIA - I have already completed step 2, writing to the manufacturer, and can move on to step 3, "If still not satisfied, you may decide to refer your complaint to the National Conciliation Service (NCS) who are certified by CTSI to offer Alternative Dispute Resolution (ADR). NCS are independent and impartial and the ADR services offered are free of charge."

 

[ilkleymoron]

well good luck lets hope you can set a precident and we all get sorted sooner

i got given the voucher when i got the bike, does that still need to be handed in or with the "sorry" voucher is that now £1000??

and are we still getting the lights because if not, they can have the fucking thing back - i only got it on the undertstanding the lights would be fitted - and a damn sight sooner than this shit show

i paid a depost on my credit card perhaps i should start a section 75 claim

 

[FurryFox]

Apparently (according to YouTuber GSD321), BMW are ceasing production of the 1250 in August, to start production of the 1300 (with a new design headlight, it seems), which might explain why they expect the LED headlight to become available in Q4, for retrofitting to 1250s to replace halogen lights. And perhaps it won't be possible to order a new 1250 to be built after, maybe, mid July-ish? (assuming 6-week leadtime).

 

[FurryFox]

What they did tell me was that BMW will be writing to everyone affected by the delay and offering a £500 voucher to be spent at the dealer as an "apology". The letters should be coming out this month. The £500 does not effect your entitlement to the updated headlight.

This is particularly interesting to me, because I am (was) just about to buy some 'protective bits' (see my post on this), but I might wait a while, in case I can buy some of them as OEM parts with this voucher.

I'm hoping that this happens soon, though ('this month' = June?), because I need to fit the bits before a tour in August.

 

[Guru Gora]

You have my sympathy.

For a manafacturer of 'high end' motorcycles this is a Cake and Arse Party of the highest order.

Incredibly shabby.

 

[malcolmkaty]

I have emailed Vines BMW and they have still no information and did not mention the extra £500 voucher ,

 

[knrv8]

I have received a letter from BMW Motorrad this morning about this, but unfortunately it has been damaged in the post and I have only got half the letter. Has anyone else received one and could they post what it says.

 

[roadchefbob]

Hello I have as well it’s all bollocks just fobbing it all off

 

[knrv8]

Thanks for doing that. My letter got chewed up by the Post Office. It does read that the light will be changed at no cost leaving us with the £500 voucher.
I am extremely disappointed at having to wait so long and at the appalling lack of customer service and the attitude of the dealership.
They have shown no interest and just keep saying it’s nothing to do with us.
Motorrad UK customer service don’t respond to emails, take many minutes to answer the phone and then just refer you to the dealer.

 

[malcolmkaty]

Hi All
I have had my letter today one thing and I have check the invoice for the bike I do not see a discount on the bike for not having the Headlight as per the letter maybe I am owed a couple of grand ?

 

[ilkleymoron]

i got a discount and then when you added in the heated seat and black paint it came out the around the same

i didn't reallise at the time that's why i was getting one, it wasn't explained i just thought they were being generous to save me going elsewhere and get their sale

should have stuck with trumpet and got some grip puppies for the vibration

 

[malcolmkaty]

still waiting ,not had anything from Vines BMW yet

 

[Bob Jeffries]

I've had my "£500 voucher plus new headlight" letter but at a loss what to spend the £500 voucher on!