Advice about rejecting 1250GSA

[DC]

feel for you mate, seems like you have been more than patient with them.
Whats at the end of the line ? if you get a rejection and the bike goes back to BMW, would you have another one ? will that be the clause ? or just get your deposit returned and by different brand?

hope it gets sorted, never a good time for this type of thing, but i suppose winter if anytime would be the best time.

 

[littleade]

This might be useful, if you've not seen it before

https://www.which.co.uk/consumer-ri...car-i-bought-has-a-problem-what-are-my-rights

Good luck, I hope they do the right thing and sort it for you

 

[Nutty]

I met Ben Parry at Vines when I rejected my bike back in 2013. He was very helpful, and just asked what it would take to make me happy, so I said I wanted to reject the bike. He went away, took care of the paperwork, and a new bike arrived a few weeks later.

Don’t bother with lawyers, CAB, or trading standards at this stage. Just make sure you’re there to meet him, and he’ll sort it for you.

 

[littleade]

I met Ben Parry at Vines when I rejected my bike back in 2013. He was very helpful, and just asked what it would take to make me happy, so I said I wanted to reject the bike. He went away, took care of the paperwork, and a new bike arrived a few weeks later.

Don’t bother with lawyers, CAB, or trading standards at this stage. Just make sure you’re there to meet him, and he’ll sort it for you.

That's sound advice at this stage as that'll be a less painful and expensive route if it works out but there is the legal back stop if things don't go as the OP wants and it's good to have that knowledge in his back pocket during negotiations if he needs it.

 

[TheStammeringBiker]

Thanks all for the advice, I've requested annual leave for the 11th, apparently Steve Bellars who is a Field Service Manager and a guy called Tristan are coming out. Hopefully I'll finally get resolution to this.

 

[TheStammeringBiker]

On the subject of rejection, apparently BMW have already told Dean at Marshals that if the bike is deemed "fine" despite the unexplained noise, and I go ahead with rejection, that if I get another one and it exhibits the same noise, they will not entertain rejection again, if the bike is also deemed to be "fine" as in their eyes I'll have gone into a second purchase knowing it's a possibility.

If I end up rejecting it, sadly for that reason alone it'll be my first, and last BMW bike. But hopefully it won't get that far.

 

[Nutty]

Sounds like they’re already prepared for rejection, in that case. Steve Bellars was the other bloke from BMW that came to Vines that day. Keep us posted.

 

[Richardstables]

Hi ...just a point about rejecting a BMW bike. I have rejected a r1200gs at the end of 2019. The process went smoothly but support from the dealer was important. They explained to me that if I rejected the bike and stayed in the brand by taking another bmw then the amount of money knocked off for fair use would be minimal. If however I wanted to have my cash back and didn’t take another bmw then they would not be nearly as generous. In the end I rejected a r1200gs exclusive with 8000mile fair use on it (it was 8000 miles before the issue reared it’s head) and took a r1250gsa ...the cost to swap was the difference in the two list prices plus £800 which I was really pleased with. Also it did take a lot of investigation and various trial fixes before bmw allowed the rejection. Thankfully the new bike has been great and 10000 mile later it’s still good

 

[westride]

You have all my sympathy, not very nice having parted with your money. No one should experience what your going through.
You will do yourself a favour and make BMW address these problems by handing the bike back and asking for your money back.
I have owned 7 new 1200 GS bikes over a 15 year period. I didn’t have any real problems with them. The same dealership couldn’t provide me with the same level of customer satisfaction with the BMW cars I have owned.
It’s easy, walk away, but something else, I’ve never looked back.
After 7 bikes that I loved owning, covering over 100,000 miles collectively. Move on, try a Honda, try a Yamaha, you won’t regret it if you do your homework on make and model, many have done what I did!!!!

 

[TheStammeringBiker]

I really appreciate everyones comments. I've got the day booked off on the 18th to meet Steve Bellars and a guy called Tristan at Williams to address my concerns. I hope they have something other than just an explanation.

Went to start the bike at the weekend and let it warm up etc, took it off the Optimate, went to start it and the engine froze mid start like the starter didn't have enough oomph to turn it over fully and I saw a message flash up which I'm fairly certain started with "Drop sensor failure" followed by a message which lingered a little longer stating that Traction control was limited, ride to nearest garage etc.

Bike then started on next press without issue.

 

[m1keyp]

I hope that you get this sorted and honestly feel that you should be compensated for your time & inconvenience.

You may well have legal cover with either your bike insurance or indeed with your house insurance. if things go wrong they may well be able to assist you.

Good luck.

Mike

 

[stick]

I really appreciate everyones comments. I've got the day booked off on the 18th to meet Steve Bellars and a guy called Tristan at Williams to address my concerns. I hope they have something other than just an explanation.

Went to start the bike at the weekend and let it warm up etc, took it off the Optimate, went to start it and the engine froze mid start like the starter didn't have enough oomph to turn it over fully and I saw a message flash up which I'm fairly certain started with "Drop sensor failure" followed by a message which lingered a little longer stating that Traction control was limited, ride to nearest garage etc.

Bike then started on next press without issue.

I hope you get it sorted , Steve Bellars is a nice chap as he sorted the loan bike for me to take to Spain via my dealer when my 1200 15 plate blew up ( replaced with a new 16 plate TB after rejection ) , he's a fair chap so I would expect an honest and informed discussion to sort your issues out. Good luck.

 

[stick]

You have all my sympathy, not very nice having parted with your money. No one should experience what your going through.
You will do yourself a favour and make BMW address these problems by handing the bike back and asking for your money back.
I have owned 7 new 1200 GS bikes over a 15 year period. I didn’t have any real problems with them. The same dealership couldn’t provide me with the same level of customer satisfaction with the BMW cars I have owned.
It’s easy, walk away, but something else, I’ve never looked back.
After 7 bikes that I loved owning, covering over 100,000 miles collectively. Move on, try a Honda, try a Yamaha, you won’t regret it if you do your homework on make and model, many have done what I did!!!!

Fair point , but the GS is a hard bike to match , many move away but find that the sole that the BM has is missing on so many other brands. I have had GSs since 2009 and had second bikes alongside ( KTM , Ducatti, Trrumph , Yamaha etc ) but the GS is always the keeper and the others are a scratched itch ,IMHO of course and dispensable .
The Bm rewards in so many ways that others seem to copy but never match . My best bike moments have been with the Gs .

 

[littleade]

The thing that strikes me here is that we have a manufacturer and a dealer trying to sort the OP's problems out on a used bike sold by another dealer. I wonder where else you'd experience that level of service?

 

[Arsey]

Fair point , but the GS is a hard bike to match , many move away but find that the sole that the BM has is missing on so many other brands. I have had GSs since 2009 and had second bikes alongside ( KTM , Ducatti, Trrumph , Yamaha etc ) but the GS is always the keeper and the others are a scratched itch ,IMHO of course and dispensable .
The Bm rewards in so many ways that others seem to copy but never match . My best bike moments have been with the Gs .

Yet many move away from BMW because they find it has no soul whatsoever !!

The thing that strikes me here is that we have a manufacturer and a dealer trying to sort the OP's problems out on a used bike sold by another dealer. I wonder where else you'd experience those levels of problems

Fixed.

 

[stick]

Yet many move away from BMW because they find it has no soul whatsoever !!


True but they must all be w@nkers lol , I agree its what floats your boat really , some like vintage , small cc , Retro new / old bygone day chasers , and some that insist there bone shakers are the greatest but if all that makes you happy and fulfilled , great happy days .
I like the Gs as it does all , very , very well.

 

[stick]

The thing that strikes me here is that we have a manufacturer and a dealer trying to sort the OP's problems out on a used bike sold by another dealer. I wonder where else you'd experience that level of service?

Nowhere else . BMW are masters at after service unlike others who seem not to give a flying shoot .

 

[Arsey]

Nowhere else . BMW are masters at after service unlike others who seem not to give a flying shoot .

But they need to be ,given the fuck ups they seem to repeat regularly .Such as new RTs being off the road for months a few years back ,GS fork issues and now the callipers being so shite that they’ve gone back to Brembo.

In over 20 years of owning KTMs, I never had one off the road and can count the number of recalls on one hand.

Other manufacturers may not be as good with warranty back up, but in my experience they don’t need to be.

 

[Stevie900]

But they need to be ,given the fuck ups they seem to repeat regularly .Such as new RTs being off the road for months a few years back ,GS fork issues and now the callipers being so shite that they’ve gone back to Brembo.

In over 20 years of owning KTMs, I never had one off the road and can count the number of recalls on one hand.

Other manufacturers may not be as good with warranty back up, but in my experience they don’t need to be.

Have they gone back to Brembos?

 

[spoonz]

No they haven’t.