Just thought I'd update this thread with my experience on D(Delivery) Day.
On arrival I was spoken to by a salesman, Steve, I think who was a top bloke and ran through things with me in detail. I ended up getting stung with paying some of a fee levied by paying on a credit card however this had not been mentioned earlier but then again I hadn't initially fully decided how I was going to pay for the bike so maybe they would have mentioned it earlier if I'd told them earlier.
My GSA was all prepped and ready to go and Steve fitted the panniers, topbox and tankbag I'd pre-ordered and took me through their fitment and operation.
I then went over to the Parts Dept and spoke with a lad called Paul on there whom told me that the 15% discount I'd been promised on a Rallye jacket could not be given. The reasons quoted were it was his last one and he couldn't discount it even though the saleman who'd brokered my bike deal had promised it. Needless to say i was totally pissed off by this and stood my ground however in the end I compromised with him at a 10% discount and a free canbus GPS socket so not too bad in the end. Paul did seem a decent guy and promised a discount on the next item I buy.
I don't really know what to make of the whole thing, I did get a large discount on the bike along with discount on accessories and a free first service but I still feel slightly disatisfied.
Maybe its me expecting too much after spending around £13000 but its now nearly 3 weeks later and I've had no follow up from them at all.
After they had quoted £189 labour to fit my Zumo and Autocom I ended up doing them myself in a couple of hours when I got home. I reckon fitting them would be a decent sideline at £90 per hour!
We'll see what the future brings!