I haven't got a service clock fitted to my GSA but I do have a mileometer and a calendar so I think I'll be OK 
Annual Service Costs
- Thread starter Rasher
- Start date
skywalker
Guest
Please, Miss....
What happens if you don't have a service clock, Miss?
Like that Mr Wapping
No what I actually said was:
"I tell you what, do me a favour and forget I mentioned the good service I've received from NOG as I really don't think they've done anything so bad as to deserve you as a customer"
Which ain't quite the same thing is it?
http://www.ukgser.com/forums/showthread.php?t=245539&page=2
I had two demo rides from Bahnstormer and they spent quite a bit time with me going through options etc both for the K1300GT and R1200GSA. In the end I bought a GSA from this forum privately but I needed the screen and winglets replaced due to cracking and took it to Bahnstormers who took 30 seconds to say yes no problem and had everything replaced with no quibbles. I spent some money with them, a tankbag and service manual plus the 6K/Annual and 12K services. A few weeks ago they replaced my crown wheel bearing and arrranged a full goodwill cheque from BMW with the bike 6 months out of warranty.
Everyone is human, has bad days etc, but communication is key - I try and treat people how I would like to be treated irrespective of whether I'm a buyer or a seller. Be reasonable and calm and I'm sure most dealers will look after you - after all they need you to come back. I will be going back to Bahnstormers when the K1600GT has all its quirks ironed out. I'm sure they will look after you as long as you remain reasonable.
Everyone is human, has bad days etc, but communication is key - I try and treat people how I would like to be treated irrespective of whether I'm a buyer or a seller. Be reasonable and calm and I'm sure most dealers will look after you - after all they need you to come back. I will be going back to Bahnstormers when the K1600GT has all its quirks ironed out. I'm sure they will look after you as long as you remain reasonable.
blueboyxyz
Registered user
rasher
rather than just moaning about things that may or may not have been done, and slagging dealers off left right and center why don't you just go back to the dealer where you had the bike from, so what they havent answered your emails and phone calls, to be honest mate if i new you were on the other end i wouldn't bother either.
just go to the dealers in person and get it sorted , the can't ignore you when youre standing there can they, i'm not being funny but on the zzr site all you did was moan about dealers and how crappy the bike was built using second rate parts, it really is getting old now
martin
rather than just moaning about things that may or may not have been done, and slagging dealers off left right and center why don't you just go back to the dealer where you had the bike from, so what they havent answered your emails and phone calls, to be honest mate if i new you were on the other end i wouldn't bother either.
just go to the dealers in person and get it sorted , the can't ignore you when youre standing there can they, i'm not being funny but on the zzr site all you did was moan about dealers and how crappy the bike was built using second rate parts, it really is getting old now
martin
I did not enjoy visitng the dealers about 17 times in two years for warranty work on that bike to be honest, or having it implied it was my fault / Kawasaki's fault etc. they never wanted to do any warranty work and the work they did do left the bike in a potential life threatening condition.
Was hoping to get better level of service when buying a BMW.
Sure I could take a few hours out of my own time and at my own cost do a100 mile trip to ask why the f*** it is so difficult to return a phone call.
Has nobody else noticed how much better customer service was before companies had customer service departments?
These days everyone wants to take your money and run, no service, no backup just a big F*** you very much sir.
And they get away with it because of the sort of muppets on this forum who say Don't complain, don't whinge, just give them more cash / accept second rate service.
I want what I paid for no more, no less and yes if companies want to promise loads and deliver little then best they avoid me, I will be happy to do likewise and avoid them.
Managed over 20 years of biking with no hassle and in the last few years have found standards slipping, quality of machines and attitudes of dealers.
I have worked in customer service industries for 25 years and know what good service is, I am not even seeking this, mediocrity would be fine!
blueboyxyz
Registered user
you say all you want is what you've paid for, fair enough can't argue with that and i'm the same , i work fuggin long and hard for my money.
if they arn't answering your calls or emails then the only solution is to actually turn up there simple, or you go somwhere else and forget whatever monies you have paid
if they arn't answering your calls or emails then the only solution is to actually turn up there simple, or you go somwhere else and forget whatever monies you have paid
That is what I am doing, wish i hadn't mentioned anything now
Bike is a real blast, this is a £100 nothing, found another dealer, job done!
Can someone close this thread of please
MacFarlane
Registered user
Arbeit Macht Frei
What is this service industry you speak of, like this post, it serves no purpose
A motorcycle dealer once upon a time, plus several others from TV repairs to Medical Analysers, to IT consultancy.
Not that it matters, providing the product / service as agreed and returning phone calls are pretty basic requirements to keeping punters happy in my experience, regardless of industry.
Not that it matters, providing the product / service as agreed and returning phone calls are pretty basic requirements to keeping punters happy in my experience, regardless of industry.
skywalker
Guest
Rather than go back to the dealers I suggest an hour's time at a pyscho analysist would be far more beneficial
Once upon a time...... Many stories that start that way have a moral (or at least a lesson) in their ending.
You should have stuck with it, instead of entering the cut and thrust world that is television repair. Descending, Alice like, down the slippery slope to IT consultancy.
Maybe should have just stuck to the FS1E an excellent little bike, pretty damn fast (after peddle power - which it still had in case of breakdown)
In 12k it just snapped a clutch cable, rear tyres were under a tenner, although one shiny new Cheng Shin sent me down the road one wet day - and taught me the value of protective clothing (the hard way)
In fact I wish I still had it, they appear to be quite valuable these days, and definately one for home servicing.
In 12k it just snapped a clutch cable, rear tyres were under a tenner, although one shiny new Cheng Shin sent me down the road one wet day - and taught me the value of protective clothing (the hard way)
In fact I wish I still had it, they appear to be quite valuable these days, and definately one for home servicing.
I love this thread, six pages to say that the service is every 6k miles or after 12 months, whichever comes first. It's been like this for ages I can't see where the problem is 
.
If a dealer says something different than it is wrong, period.
I have read all the six pages though, great fun
. If a dealer says something different than it is wrong, period.
I have read all the six pages though, great fun
Just not joined up, mister. Multisite dealers, Vines for example, might share info across their own database but as service records aren't uploaded to a central BMW database, I can't see what work another dealer may have carried out on a bike and equally, they'd not see if we changed the brake pads on a particular bike last year. (Warranty repairs are a bit different as they have to be submitted to BMW in order to receive payment - or not, as the case may be - so all dealers can see all warranty claims for bike whether its been through their door or not).
As Skywalker says, its a bit easier with the newer cars as they carry all the info on the key and one day, bikes may catch up with this blackmagic, but not yet
Service Charges
Guys
It is clear from this string and a number of others that there are many UKGSer’s who have raised concerns about the consistency and validity of service charges. One would expect some consistency across the board from BMW however it is apparent that the Dealers are left way to much latitude in this area. We have all bought into a global brand because of its reputation and quality.
When I buy a Big Mac in Glasgow it costs the same price as the one in London, that’s what a Global Brand should offer. In the case of BMW they adopt this stance when selling you a new bike but forget it when looking at after service. This is not a dealership issue, its something that BMW UK needs to address. We would all love some transparency on this issue; we would then have a clear idea if we can actually afford a New BMW.
Personally my experience in this area has been eye opening after getting a £498 bill for a 6000 mile service. The link below got 3 500 hits on this website and there are many more along the same lines. In my case BMW did get involved by contacting the dealer but never addressed my concerns directly, it would be good to hear their view.
http://www.ukgser.com/forums/showthread.php?t=240725
Guys
It is clear from this string and a number of others that there are many UKGSer’s who have raised concerns about the consistency and validity of service charges. One would expect some consistency across the board from BMW however it is apparent that the Dealers are left way to much latitude in this area. We have all bought into a global brand because of its reputation and quality.
When I buy a Big Mac in Glasgow it costs the same price as the one in London, that’s what a Global Brand should offer. In the case of BMW they adopt this stance when selling you a new bike but forget it when looking at after service. This is not a dealership issue, its something that BMW UK needs to address. We would all love some transparency on this issue; we would then have a clear idea if we can actually afford a New BMW.
Personally my experience in this area has been eye opening after getting a £498 bill for a 6000 mile service. The link below got 3 500 hits on this website and there are many more along the same lines. In my case BMW did get involved by contacting the dealer but never addressed my concerns directly, it would be good to hear their view.
http://www.ukgser.com/forums/showthread.php?t=240725
I beg to differ .... There are three McDonalds Resturants in Newbury and if I buy a Sausage & Egg McMuffin Breakfast in each I will buy them at three different prices so that kind of blows your theory clean out of the water
The problem as I see it lies with BMW and the geographical positioning of their dealers. It strikes me that BMW move the service schedule goalposts with respect to what is and isn't done almost twice daily. You only have to look at how many times in recent years they change their minds on what spec of oil they recommend. Add to that the different service types and wether or not it is due an annual service as part of the normal scheduled service and you have the potential for a **** up even before you then throw hourly rates or 'London Waiting' into the mix
The only variables when having your vehicle serviced should be hourly rates and the cost of oils. Everything else (the amount of hours it takes to do the job & cost of parts used) is dictated to the dealer by BMW
At the end of the day there is nothing to stop you ringing around for the best price then getting your local dealer to match the price
Thankfully, that is one mistake (or is it two) I am unlikely to make.
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