Another battery thread

[Halflife]

Picked up my triple black GSA on Saturday from Williams in Manchester. Part exchanged my two-year-old and faultless Goldwing. When the salesman was walking me through the bike, an error message came up saying critical battery and then followed by a number of other errors. He told me I should put it on a charger when I got home! 40-mile journey home so should be fully charged, put the bike once on its centre stand and got the same error message again. Placed in the garage for three days on a charger direct to the battery and came out to this when I switched it on tonight.

Obviously not happy as I have a trek to take the bike back now. Williams are normally brilliant to be fair, and I know they will deal with this promptly. But surely this should’ve been picked up on a PDI test?

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[Smartbazza]

Mmm. My first 1300 gave me the critical warning first time I went to start it after I got it home.

Second has just had suspension replaced as I got your second set of messages the first day I had it out.

Hopefully they can diagnose and tell you exactly what the issue is.

Barry

 

[wessie]

Personally, I would not have ridden away with a fault on the screen. I worked in the motor trade and I have persuaded customers to drive away in dodgy Fiats so I guess I am a little wiser.
I would phone BMW Assistance and get them to take the bike back, I would phone the dealer and make it clear they resolve this problem within a reasonable timescale, but you choose the date. Follow up with an email summarising the call.
If the bike is not fully functional by 1st March then I would simply reject it.

 

[Halflife]

You are probably right and I probably should’ve not taken the Bike unfortunately personal circumstances in things I had to do made that a little bit difficult. Fortunately, I had held back on completing the BMW survey so I have put appropriate feedback and requested a callback from the dealer so I know there is a record of the problem if it is not resolved relatively quickly.


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[wessie]

You are probably right and I probably should’ve not taken the Bike unfortunately personal circumstances in things I had to do made that a little bit difficult. Fortunately, I had held back on completing the BMW survey so I have put appropriate feedback and requested a callback from the dealer so I know there is a record of the problem if it is not resolved relatively quickly.


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Get the bike back to the dealer via BMW Assist. The clock will be ticking. A tutting review on the internet is meaningless.

 

[brianmaslen]

You’ve identified there’s a fault and it was evident before you left the dealer. Just insist they collect it and rectify and deliver it back when done. That’s assuming you’re not thinking about rejecting it of course? I had a problem with a bike when I got it over a hundred miles home, the dealer accepted responsibility and did just that.

 

[TaffyScouser]

Had the same problem but bike was fine despite the message coming up after a short (20 mile) ride. Charged battery, cleared message and all good.
When I switch ignition on you can see the battery voltage climb in the display ( My Bike) for a few seconds and then I start the bike.
AGM battery.

 

[Halflife]

So bit of an update, the Bike is back in the garage, took it on Thursday and they are giving it a for a charge and then they are going to test it again before I pick it up on Monday. Fingers crossed this sorts the problem out. There is also an offer on BMW charges at the moment so I’ve told them to put one aside for me.


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[Smartbazza]

when mine won’t start first ride they gave me a charger free. Remember legally if you are not convinced, they get one go at fixing it and if not completely resolved you can reject it and receive a full refund. If it happens again in the next six months you can still reject and get your money back with a small charge for miles completed.

My point being if you are unsure of the repair or they can’t pin it down I would replace the bike.

I did this on my first one and wish I had done on my second.

Barry

 

[pbbanks]

when mine won’t start first ride they gave me a charger free. Remember legally if you are not convinced, they get one go at fixing it and if not completely resolved you can reject it and receive a full refund. If it happens again in the next six months you can still reject and get your money back with a small charge for miles completed.

My point being if you are unsure of the repair or they can’t pin it down I would replace the bike.

I did this on my first one and wish I had done on my second.

Barry

Don't think that's true for the UK ; that they only have one go at fixing it and then you can reject it. Also sounds an unreasonable expectation for a flat battery.

 

[Smartbazza]

Don't think that's true for the UK ; that they only have one go at fixing it and then you can reject it. Also sounds an unreasonable expectation for a flat battery.

Look up the law as it applies to cars and bikes. Proof was in I had to reject my bike just before 6 months old due to multiple electrical faults and breakdowns which they kept trying to fix. Mine was a bigger electrical issue which started with battery warnings.

Barry

 

[Halflife]

Look up the law as it applies to cars and bikes. Proof was in I had to reject my bike just before 6 months old due to multiple electrical faults and breakdowns which they kept trying to fix. Mine was a bigger electrical issue which started with battery warnings.

Barry

0-30 Days: Automatic right to reject for a full refund.

30 Days - 6 Months: You are entitled to a repair or replacement. If that fails, you can reject for a refund, although a deduction for usage may be applied.

Burden of Proof: Within the first 6 months, it is assumed the fault existed at delivery, meaning the dealer must prove otherwise.

Procedure: Notify the dealer in writing immediately, stating you are rejecting the bike, keeping copies of all communication.


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[wessie]

0-30 Days: Automatic right to reject for a full refund.

30 Days - 6 Months: You are entitled to a repair or replacement. If that fails, you can reject for a refund, although a deduction for usage may be applied.

Burden of Proof: Within the first 6 months, it is assumed the fault existed at delivery, meaning the dealer must prove otherwise.

Procedure: Notify the dealer in writing immediately, stating you are rejecting the bike, keeping copies of all communication.

and you must stop using the vehicle as soon as you write the letter

this can be a barrier to many if the dealer puts up a challenge if the vehicle is a daily driver