Are there only unhelpful people working at Cannon BMW Braintree

[Dave56]

Not many customers seem to be leaping to Cannons defence..............strange that!!!

 

[garfield]

Not many customers seem to be leaping to Cannons defence..............strange that!!!

nearly 8,000 members on UKGSer and the power of the consumer is in action.....I would hope the dealership starting behaving responsibly, getting a bad rep is not good business.....

 

[richie]

nearly 8,000 members on UKGSer and the power of the consumer is in action.....I would hope the dealership starting behaving responsibly, getting a bad rep is not good business.....

I don't see why he had to remove the word Moron, either....

 

[Pressurized]

Canons have been backed into a corner by this thread. In my opinion it would be far better if LV and Canons could step into the private domain, sort out the problem and tell us about it afterwards.

 

[Attleborough]

I deliberately didn't give details of all the problems I have had on every visit I have made to Cannon BMW (but Mrs C is aware of them because I told her) - I didn't as this wasn't my thread nor complaint.

We don't know whether Mr C (BscHons) has spoken with his staff to see if they can recall any other unhappy customers other than LV (as I said in my post there 3 on the day I was in) and if he has, what his staff did to make sure all these customers went away satisfied if not happy - surely Mrs C can recall such a problem day recently?

I agree the sensible thing for Cannon would have been to PM LV and invite him in for a calm discussion on how they might resolve this issue - they could have PM'd me to discuss my problems with them and whether there was anything they could do to retain me as a customer too! I'm a reasonable man and wouldn't be unrealistic.

But no, they resort to what could be taken as threats - all of which looks very ugly and in my opinion, hasn't done anything to make me think I want to take my business back.

Finally - Bill or Sue - have a read of this page from your own website

You state " The focus of the business if to offer, you the Customer, a hassle free experience whether you are purchasing a New Motorcycyle or a Spark Plug! We are dedicated to offering you excellent Customer Services."

Currently, many of your customers are not finding this. Sorry but that's the case now.

 

[Deleted account W]

Has anyone got a good word to say for this dealership?

Are they really as indifferent to their customers and as badly ran by Mr Cannon BSC Hons as this thread leads us to believe?

I can't imagine they are or they'd be in dire financial trouble surely?

 

[iftikartaxis]

The power of the internet is so wonderful

I sit on the fence and look at both parties
first it is a worring time when the bike is nearly out of warrenty especially as the bike has delveloped a fault (very expensive)
Do dealers get paid for diagnosing faults !! !! !!
if you fitted aftermarket parts which require removal then expect a bill that's not the dealers fault

If the bike shows no fault or there not sure.
Then that's when the party starts
The mechanics now require heavily on plug in diagnostics and if a road test show no real problem stick it back into the car park till it does

The dealers are under pressure to reach targets
and with so many faults occuring with the real modern 1200's i'm sure many of the dealers aren't getting it right first time

If i was on a reception
and A customer came in firing bullets basic service would be all he/she would get I will bend over backwards when some one show me a little repspect

i look forward to the out come because the bike is now out of warrenty so will the good will gesture apply
will BMW uk intervene

"Praise the lord and pass the Ammunition"

 

[Brian ROSEN]

The correct approach

Canons have been backed into a corner by this thread. In my opinion it would be far better if LV and Canons could step into the private domain, sort out the problem and tell us about it afterwards.

yes, I agree that the 'correct' way of going about things is best even if there are plenty of other dealers nearby. I have found with both cars and motorcycles, that having a good dealer 'on your side' makes all the difference between enjoying your transport or always being at loggerhaeads. In this technological age we HAVE to rely on the dealer. I find the dealer in Lyon is 100% trustworthy and reliable - but there are no doubt customers who don't share my ffeelings;

 

[Deleted account 220427002]

if you fitted aftermarket parts which require removal then expect a bill that's not the dealers fault

yea but overcharging is... which seemed to be the case here until LV queried the costings
Also if the aftermarket fittings were easily and quick to remove surely it would be good for customer relations to mention to the customer that the mechanics had to remove these extra parts but as good will they will not be charged for doing so

And if if the bike goes back for the same fault i think it would be unfair to try and charge to remove those bits... after all it was meant to be fixed on the first visit.

If i was on a reception
and A customer came in firing bullets basic service would be all he/she would get I will bend over backwards when some one show me a little repspect

Why should a customer not be upset if a fault was not fixed when brought back 3 times.... this isn't some independent back street bike repairer this is a BMW dealer that are meant to have fully BMW trained up skilled mechanics to fix the bikes that they supply. They also charge a lot per hour for servicing and repairs by these fully BMW trained skilled mechanics so you would expect a very high level of competency to go along with the fees charged. (LV may be lucky and his is done under warranty but if it was chargable and you were paying how would you then feel)

There are times when people are being unreasonable in their requests or expectations of dealers but LV experiences if correct is not one of these times.

 

[Wapping]

The truth is nobody except LV and Cannon know what happened over the four visits. No doubt their versions will not match up exactly, events rarely do.

When I wrote the letter - actually it wasn't a letter at all, more of a list based on two rants, into which I had to import a chunk of LV's obvious emotion - I got the real impression some details were missing.

It's not clear if the four warning triangles are the same (red) or the yellow variety or a mixture of the two....

Whether the speedo going mad (1st red triangle) carries on through triangles two, three and four....

All that's really clear is that there has been two 'breakdowns':

(1) Of LV's bike, on four occasions, reasonably close together in time and distance, cause or causes unknown

(2) Of communication between a mainstream BuMW franchise and a customer

The first? Well it's just sad and undoubtedly annoying. Not because it's a sooper-dooper BuMW, it would be the same for any vehicle

The second? Sad again, as it's a service industry, based on a customer to provider relationship.

I'm sure they will both sort it out between them.

 

[Lord Vader]

The truth is nobody except LV and Cannon know what happened over the four visits. No doubt their versions will not match up exactly, events rarely do.

When I wrote the letter - actually it wasn't a letter at all, more of a list based on two rants, into which I had to import a chunk of LV's obvious emotion - I got the real impression some details were missing.

It's not clear if the four warning triangles are the same (red) or the yellow variety or a mixture of the two....

Whether the speedo going mad (1st red triangle) carries on through triangles two, three and four....

All that's really clear is that there has been two 'breakdowns':

(1) Of LV's bike, on four occasions, reasonably close together in time and distance, cause or causes unknown

(2) Of communication between a mainstream BuMW franchise and a customer

The first? Well it's just sad and undoubtedly annoying. Not because it's a sooper-dooper BuMW, it would be the same for any vehicle

The second? Sad again, as it's a service industry, based on a customer to provider relationship.

I'm sure they will both sort it out between them.

Sorry if i did not make it clear enough
All warning light where the red one combined with the Break failure light.At all 4 time's the Speedo went all funny.
As i had read up on this forum about this fault i did ask at my first visit to please check the the final drive
I also only did get upset in the Dealer ship when i went there for the 3rd time to pick up my bike.Them wanting to charge me for the removal of the aftermarket parts as well as no management on site,even after i did ask that on the friday.I did not insult anyone or scream about,i did raise my voice because i was upset.
Again when i went there the last time i did not insult anyone or scream about.I did speak loud but as the few people which know me on here i do anyway.
I only used the word "Moron" in the title of this thread which has been removed and i apologized for.
The fact remains i still have not heard back from Cannon's and i somehow dont think i will.I am waiting now for a reply from BMW UK and than we will see what happens.
As pointed out by members on here there is the option of trading standards but i think i just look around to find a different dealer.
So if anyone could recommend a good dealer from personal experience in the South -East region could you please pm me
Cheers pete

 

[ReidMachine]

North Oxford Garage. I'm not biased in the slightest

 

[Steptoe]

Can you get a BscHons in customer relations

 

[Brian ROSEN]

.".....I did speak loud but as the few people which know me on here i do anyway." Ah, well, they don't like that in East Anglia; A friend of mine, delayed at Nprwich airport, 'spoke loud' to someone unhelpful behind a desk. He was taken away by security police, made to apologise and was not allowed to board the 'plane on which he was booked and had to travel the next day. He wrote to the press - but got no sympathy.

 

[Wapping]

Sorry if i did not make it clear enough
All warning light where the red one combined with the Break failure light.At all 4 time's the Speedo went all funny.

So if anyone could recommend a good dealer from personal experience in the South -East region could you please pm me
Cheers pete

Relax..... Cool thoughts....

The symptoms sound just the same as my bike when the final drive went at about 24,000 miles.

It's easy enough for the dealer to check the final drive. Mine was all fixed in three days. One day to diagnose and order the parts. One day to fix (that's two) and one day for me to pick up. That's three. Though, it is odd that the problem comes and goes....as a broken (or more accurately, failing) final drive doesn't mend itself.

Failing that, I guess that it has to be the speed sensor itself (or its electronics) or why else does the speedo go ballistic each time?

My bike has ABS, so the red triangle was accompanied by the brake failure warning, flashing really fast. Of course the brakes had not failed at all. All the bike's sensors were getting confused, that's all. A front wheel sensor saying the bike was moving along, the rear one / speedometer saying it was not.

I would suggest:

(a) Try to resolve your differences with Cannon / BuMW. The fault seems to have started in the warranty period so, assuming everything else is as it should be, you will probably not have to pay to have it fixed.

(b) Try the independent chap in Chelmsford, see post above.

(c) Try BuMW Park Lane in Battersea. It's a bit of a journey but not too bad. If you have a Garmin, I can send you a route that misses out a lot of the traffic from Tower Bridge to Stewarts Road, where the workshop is.

How's the suspension?

 

[Deleted Member I]

The truth is nobody except LV and Cannon know what happened over the four visits. No doubt their versions will not match up exactly, events rarely do.

When I wrote the letter - actually it wasn't a letter at all, more of a list based on two rants, into which I had to import a chunk of LV's obvious emotion - I got the real impression some details were missing.

It's not clear if the four warning triangles are the same (red) or the yellow variety or a mixture of the two....

Whether the speedo going mad (1st red triangle) carries on through triangles two, three and four....

All that's really clear is that there has been two 'breakdowns':

(1) Of LV's bike, on four occasions, reasonably close together in time and distance, cause or causes unknown

(2) Of communication between a mainstream BuMW franchise and a customer

The first? Well it's just sad and undoubtedly annoying. Not because it's a sooper-dooper BuMW, it would be the same for any vehicle

The second? Sad again, as it's a service industry, based on a customer to provider relationship.

I'm sure they will both sort it out between them.

Always the one to stand up for companies who get it bad from annoying customers

How's devitts and NIG these days

 

[Wapping]

Always the one to stand up for companies who get it bad from annoying customers

Sometimes, Tom, I am not sure if you are a whit or simply half of one.

You might have noticed - when you are not worrying over (and troubling me) how many hairpins there may be up to ChasMill's ski chalet -and whether it's possible to ride up to it in the summer - that I wrote the bloke's letter for him. You, unless you have some sort of clairvoyant qualities, cannot have any idea what really went on between LV and Cannon, nor precisely what the problem is with his bike.

I have suggested alternatives for the bloke to try and, in a round about way, made my possible view of Cannon quite plain in another response. If you would like to take over my role, feel free.

The correspondence with NIG (it's now with RBS, had you of been paying attention) and BuMW is moving along, thank you. Whether I end up persuading NIG to change their mind for the handful of riders who might be disadvantaged remains to be seen. I regard the job as a labour of love, on behalf of perhaps 100 unknown bods. Little different to when I took on NIG - quite a large company - on your behalf when you started crying about the cost of your insurance and the inability to get a Green card for Turkey. That my standing up for you, the little fellow, against the big bad company saved you well over £150 and got you your Green Card for all the oddball countries you needed, seems to have slipped your memory.

Now, how are your complaints to the Advertising Standards Agency and Mercedes going? Or would you like me to write those letters for you, too?

 

[chad]

How did you become a senior member on here

i just revoked that by being a subscribed tosser..like you

 

[Fanum]

Has anyone got a good word to say for this dealership?

Are they really as indifferent to their customers and as badly ran by Mr Cannon BSC Hons as this thread leads us to believe?

I can't imagine they are or they'd be in dire financial trouble surely?

Erm.......tentative hand in air here......

We have a pretty good relationship with Cannon BMW, and have always found them pretty good TBH- I could give you examples of a few odd things (admittedly not huge in the great scale of things) that they've sorted us out on promptly and efficiently.

Admittedly I haven't used them for servicing- we have the Moto-Morocco service department just outside Richmond Park for our servicing needs, but I've never found the staff (or management.....nice people AFAIC) moronic or had any issues with the level of service from them....in fact, we've talked to them about offering our trips as prizes etc etc, and we sent them a branded (Ie Cannon BMW on the video) video for them to ruin on their TV screens.......(note to self...must go back in and find out how that's gone down)

I wouldn't do any of that if I thought they were crap, and this thread (only just got back online properly) has surprised me TBH........I hope that it's just indicative of a slip in service (staffing levels?) rather than a long term malaise- it's certainly the first complaint I remember here about them

That said, I would agree that on the face of it, it hasn't been handled very well but tis is probably partly because (as pointed out in a previous post) that a certain party appears to have painted themselves into a corner.

I hope someone manages to swallow some pride, step up and deal with the situation.......It's never too late to turn a negative into a positive with appropriate action

 

[Lord Vader]

Some positive developments over the weekend.
Will let you all know how it went as soon as i can
pete