Awfully Nice Chaps In Northampton

[ianran]

I saw someone bleating about being charged for administration by these guys a while back.(just coz he bought his bike elsewhere)
I would like to go into bat for them in a big way.

Im on my fifth bike from these blokes now (due in part to sister in laws driving... forgiven but not forgotten!!!). And never had anything but superb service.

First bike was 1150gs killed in action so bought a 1200gs, this was an absolute pig so traded in for a new one. This was an absolute joy no problems in 6500 miles,. I got offered a deal on a cancelled order GSA so leapt at it (literally coz Im short!!). This started to misbehave a bit so I had a "Chat" with the dealer who gave me what can only be described (I wont tell, honest Steve!!) as unbelievable deal to swap on to a brand new one.

Ive never been excessively charged for anything from these blokes and have never been treated badly or rudely (to my face) by anyone there.

EVERY porblem had been addressed promptly and efiiciently, I have always been offered a loan bike so have never been left wheel less.
These are a dying bread of family run dealers and should be supported and applauded for the service they give.

(For those of you who counted, bike number 5 is a 650gs for hooning around town on!!)

 

[Peter Pan]

I couldn't agree more. The guys on the bike side are wonderful. Very accommodating and service oriented.

Shame the same can't be said for the guys on the Car dealership side

 

[terayon]

Yep agree.
Just bought a new RT from them and on the first service I was offered a loan bike, no paperwork required (suppose they had it on file). then again when I had to take it back to get engine map reprogrammed, was offered loan bike.
I have had many a 6hr test ride on their bikes in the last couple of years, without buying one

 

[Engineer]

I agree - those chaps at Northampton do seem to understand what 'customer service' means - which is so often lacking at motorcycle dealers in general.

 

[Paulbde]

Exceptional Service!

Over the Christmas break I decided to fit my new Hella DE's and a NN microswitch. To do this required me removing the tank.

During the time the tank was off, I noticed that the bracket which holds the engine bar to the frame had fractured along the weld!

As the bike still has the BMW warranty (just) I booked her in and dropped her down to the garage, and while booking in asked them just to give her a check over.

On collecting my baby from the dealership, not only does she have a completely new set of engine bars - both sides, but also a new engine front plate!

Mine was corroded, but to replace what would be a £ 300 repair FOC is fantastic

So, very very well done.

PaulBDE

 

[Dave56]

Could`nt agree more with all above comments, great bunch of guys

 

[JimboGSA]

just ordered my new 1200GSA from them and am very impressed so far, friendly, efficient and getting me a bike thats in demand with only a month or so waiting time! superb!