Bob,
I mostly agree with you, but they also need to consider local market forces, and I could get a nice man in a van (full mobile tyre workshop!) to my door to do the job for around £210. Still cheaper than their quote and I don't have to suffer the elements
Micheldever are well known in the area for their cheap prices, and good service

. So it would be difficult to compete with that.
My main point is that I don't mind paying the extra - if it is a one stop shop for all the bike needs (MOT, tyres, service). But they just didn't seem to want to think outside the box and offer the full service experience ( Sorry I've been playing too much W**K Word Bingo lately). It's this sort of thing that will ensure that when the bikes get older, needing MOT's then people will start to look towards independents, or non-branded garages.
This is my opinion, and I don't expect everyone (or anyone) to agree with me. I also think that the service they provided was very good, just not as comprehensive as I'd come to expect from my previous dealer (Ducati not BMW) and in reality that is probably my gripe: maybe I've been spolit.
I'm all for people making money, and hence these were my suggestions to them, passed on directly at the time of the service. It's their choice, but if I still have the bike next year I will probably be looking for someone who can do it all in one go. On the other hand if I trade in for a new model, I will certainly be visiting them first

.
Cheers
Dave#...