Always wary of cheap Internet based insurance brokerage firms , when in the job stopped a Transit showing as no Insurance , driver non plussed as he had insurance details on his phone including all relevant E Mails but there was nothing recorded on MIB.
He had taken the Insurance out a month previously paying up front for the first 2 months on his card and then set up a direct debit for the rest of the premium .
He had received no further communication , however , the broker had never collected the direct debit (or whatever they do at their end )and the actual insurance provider had cancelled the policy after 4 weeks despite the first 8 weeks having been paid . Did not seize the van but let him set up insurance at the roadside (he was still reported ).
On investigating further I could not contact the Insurance Broker either online or by telephone and even the MIB / Police direct contact numbers drew a blank , they did tell me that the broker had changed it's name a few weeks before (it had also done similar 6 or 8 months earlier) .
Trying to contact them on their new listed Police contact number was as bust as was contacting them by e mail , in the end I rang the new policy line and got an immediate answer and then had a go at them .
They were reported to both the MIB and the Financial Services Ombudsman and then I spoke to the actual Insurance Underwriter who agreed to provide a letter to the van owner that he would have been covered for the time he was stopped as long as there was no claim involved .
It mean he kept his clean license but a lesson was learned , I still reckon the broker had never paid any monies over to the insurer but they were not going to admit that
======
Moved from a thread about Travel insurance.
Richard
He had taken the Insurance out a month previously paying up front for the first 2 months on his card and then set up a direct debit for the rest of the premium .
He had received no further communication , however , the broker had never collected the direct debit (or whatever they do at their end )and the actual insurance provider had cancelled the policy after 4 weeks despite the first 8 weeks having been paid . Did not seize the van but let him set up insurance at the roadside (he was still reported ).
On investigating further I could not contact the Insurance Broker either online or by telephone and even the MIB / Police direct contact numbers drew a blank , they did tell me that the broker had changed it's name a few weeks before (it had also done similar 6 or 8 months earlier) .
Trying to contact them on their new listed Police contact number was as bust as was contacting them by e mail , in the end I rang the new policy line and got an immediate answer and then had a go at them .
They were reported to both the MIB and the Financial Services Ombudsman and then I spoke to the actual Insurance Underwriter who agreed to provide a letter to the van owner that he would have been covered for the time he was stopped as long as there was no claim involved .
It mean he kept his clean license but a lesson was learned , I still reckon the broker had never paid any monies over to the insurer but they were not going to admit that
======
Moved from a thread about Travel insurance.
Richard
Last edited by a moderator:
