On 17th March, I took advantage of Stena's day return to Scotland for £29.
All the bikes were secured in the normal manner by Stena deckhands, strap over the seat and ratcheted down.
On the crossing, (which wasn't that particularly rough in my opinion) the tannoy started with the dreaded message....
Would the owner on motorcycle registration number.......................... please come to the Customer Service Desk.
So after the fifth or sixth announcement, my number was called. I went to reception and spoke to the staff member who had taken several photos of the damage sustained by the 1250 after it was put back unto its wheels. Given a slip of paper with a a phone number and email to start a claim.
There was nothing broken, but I think the RHS lower crash bars has been slightly bent, as the black rubber is touching the cylinder head. There was a oblong crash bung on the crash bar which took the brunt of the fall. The actual crash bars has been power coated black and has been badly scraped down the the original silver. A few scrapes on the mirror and bar end.
I took some photos myself when I was allowed back to the car deck.
So email sent off.
A few days later, I got a reply, asking for 2x estimates for the damage repairs and also followed by a paragraph at the bottom of their email reminding me of the 'Terms and Conditions' which I accepted when booking the ticket.
They will deduct £323.09 from any payment for damage compensation regarding this claim......WTF
Needless to say, I have an appointment for advice with my Solicitor mid week.
What do you think and anyone had a similar experience?
All the bikes were secured in the normal manner by Stena deckhands, strap over the seat and ratcheted down.
On the crossing, (which wasn't that particularly rough in my opinion) the tannoy started with the dreaded message....
Would the owner on motorcycle registration number.......................... please come to the Customer Service Desk.
So after the fifth or sixth announcement, my number was called. I went to reception and spoke to the staff member who had taken several photos of the damage sustained by the 1250 after it was put back unto its wheels. Given a slip of paper with a a phone number and email to start a claim.
There was nothing broken, but I think the RHS lower crash bars has been slightly bent, as the black rubber is touching the cylinder head. There was a oblong crash bung on the crash bar which took the brunt of the fall. The actual crash bars has been power coated black and has been badly scraped down the the original silver. A few scrapes on the mirror and bar end.
I took some photos myself when I was allowed back to the car deck.
So email sent off.
A few days later, I got a reply, asking for 2x estimates for the damage repairs and also followed by a paragraph at the bottom of their email reminding me of the 'Terms and Conditions' which I accepted when booking the ticket.
They will deduct £323.09 from any payment for damage compensation regarding this claim......WTF
Needless to say, I have an appointment for advice with my Solicitor mid week.
What do you think and anyone had a similar experience?
