BMW Insurance Mondial

[Wapping]

Does in accordance with the manufacturers service schedule and specifications mean that it needs to happen at a dealer or any garage is the million pound question.

in accordance with the manufacturers service schedule, means: At the dates / mileages due in the owner's handbook. 1 year / 6000 miles.... as usual.

and specifications, means: Doing the work that BMW set out in the service schedule for that mileage / date. For instance, if it says check the valve clearances at 24,000 miles, the valves are to be checked.

Ticking off a copy of a BMW worksheet (or a homemade one, listing the same jobs to be done) would be acceptable as evidence. Back up the evidence by whatever means you like.

=====

One million pounds, please.

 

[Mrs C]

You would also need to keep receipts for genuine parts used to service your bike. Oil filters, the recommended oil etc.

As far as the dealer network goes, we haven't heard anything to say the T&C's of the Mondial administered policies have changed though an initial request for information this afternoon has suggested changes are on the way .... but not so on the way that they've told the dealers about it

I'll let you know if I can get a definitive answer.

 

[JKW]

How about a warranty from another provider instead? 12 months on my F800GS which is just out of BMW warranty was £185 from Warranty Direct - not the quoted price on the internet site - I rang them up and they offered a discount before I said anything. When I 'ummed' a bit they dropped the price again and offered a guaranteed renewal at the same price next year. Their condition is that the bike must be serviced at a VAT registered garage to the manufacturer's schedule. Add to that a decent recovery package from anyone you like and you're still quids in!

 

[APE]

How about a warranty from another provider instead? 12 months on my F800GS which is just out of BMW warranty was £185 from Warranty Direct - not the quoted price on the internet site - I rang them up and they offered a discount before I said anything. When I 'ummed' a bit they dropped the price again and offered a guaranteed renewal at the same price next year. Their condition is that the bike must be serviced at a VAT registered garage to the manufacturer's schedule. Add to that a decent recovery package from anyone you like and you're still quids in!

A lot of bods say these third party warranties arent worth the paper they're written on. the BMW policy appears to be the exception.

 

[NLC]

Except the BMW warranty is now underwritten by a third party

 

[Wapping]

Except the BMW warranty is now underwritten by a third party

The extended* warranty (which is optional at the end of the original two year manufacturer's warranty) always has been.

The manufacturer's warranty (free for two years as a part of the purchase price contract) is supplied by BMW.

I claimed twice off the 'old' extended warranty, each time without a problem.



*Extended, in the sense of time. Not extended in the sense of scope or terms.

 

[NLC]

Good Morning Mr. Northlondoncookie,

As per our telephone conversation, I can confirm that the vehicle can be serviced at any VAT registered garage as long as they use official BMW parts/grade of oil. You will need to keep all receipts and records of services outside of the BMW network as we may request to see these if a claim arises. Any work carried out under the warranty will have to be repaired by an official BMW Dealer.

If you do have any further questions or queries please do not hesitate to contact me.

Yours Sincerely

Kraig Baldwin
BMW Insured Warranty Services Team Leader

BMW Insured Warranty Services

Tel: 0871 2000199
Fax: 020 86030222

Terms and conditions on the way but there you have it. Apparently Mondial has been told not to actively promote this change but will confirm if asked. I would still get it in writing if it is not in the T&Cs which I have not seen yet.

 

[Mark Hooton]

Jeez

This isn`t really constructive but after reading a couple of the posts I lost the will to live and considered `self harm` - god, they (BMW/Mondail/any-bloody-sod) just seem to want to make it sooooooooooooooooo bloody hard for us.

Or it simply might be my impression..........

Anyway, back on topic - I can only support the previous posts where `reading the policy and small print` is critical but, with what I`ve read on the other posts, I would tread carefully before commiting as I don`t like the feel of this "well, we`ve heard nothing about it" thing.

Call me a cynic but I think they would be very quick to take your dosh but if you had the misfortune of a failure it looks like to me that there are even more opportunities for them not to pay out "was the BMW technician under any disiplinary action whatsoever which might affect the performance of his work therefore nullifying the claim or a genuine one they seem to come out with nowadays "are you insured with anyone else so we can feck you off?"

Sorry for not being my normal positive supportive self.

Mark the bloody Cynic.

 

[shugie]

This isn`t really constructive but after reading a couple of the posts I lost the will to live and considered `self harm` - god, they (BMW/Mondail/any-bloody-sod) just seem to want to make it sooooooooooooooooo bloody hard for us.

Or it simply might be my impression..........

Anyway, back on topic - I can only support the previous posts where `reading the policy and small print` is critical but, with what I`ve read on the other posts, I would tread carefully before commiting as I don`t like the feel of this "well, we`ve heard nothing about it" thing.

Call me a cynic but I think they would be very quick to take your dosh but if you had the misfortune of a failure it looks like to me that there are even more opportunities for them not to pay out "was the BMW technician under any disiplinary action whatsoever which might affect the performance of his work therefore nullifying the claim or a genuine one they seem to come out with nowadays "are you insured with anyone else so we can feck you off?"

Sorry for not being my normal positive supportive self.

Mark the bloody Cynic.

They are quite particular about the service timing, if you miss it by more than one month the policy will be cancelled if they find out.

 

[JKW]

A lot of bods say these third party warranties arent worth the paper they're written on. the BMW policy appears to be the exception.

Got to disagree - Warranty Direct has some very good write-ups in the motoring press and as has been pointed out above the vast majority of vehicle extended warranties are now third-party 'badged' insurance products (as is the BMW bike warranty). TWG (The Warranty Group), formerly part of Aon is another provider. My CR-V has been covered by their Honda-badged extended warranty product for 2 years and have just bought another year's worth - only had one claim, but it's covered the cost and there were no issues with them paying up directly to the garage. Unfortunately, TWG don't appear to sell direct to the public so you have to go through a bike dealer and they just weren't competitive on my bike (or the local Dealer wanted too big a cut!). As I said in my earlier post if you buy 'direct from the insurer' they tend to be much more relaxed about who services your bike.

 

[NLC]

This isn`t really constructive but after reading a couple of the posts I lost the will to live and considered `self harm` - god, they (BMW/Mondail/any-bloody-sod) just seem to want to make it sooooooooooooooooo bloody hard for us.

Or it simply might be my impression..........

Anyway, back on topic - I can only support the previous posts where `reading the policy and small print` is critical but, with what I`ve read on the other posts, I would tread carefully before commiting as I don`t like the feel of this "well, we`ve heard nothing about it" thing.

Call me a cynic but I think they would be very quick to take your dosh but if you had the misfortune of a failure it looks like to me that there are even more opportunities for them not to pay out "was the BMW technician under any disiplinary action whatsoever which might affect the performance of his work therefore nullifying the claim or a genuine one they seem to come out with nowadays "are you insured with anyone else so we can feck you off?"

Sorry for not being my normal positive supportive self.

Mark the bloody Cynic.

While I am sure there are some good insurance companies out there I assume the worst when going into these things and read the small print. It's a bit unfair to say that this is just a BMW thing. To be fair the manager who called me back corrected his staff and agreed that if they say things on the phone they should be prepared to back them up in writing and he did. The new terms are not out yet and the old ones the sent me are dated 9/11.

One may ask why BMW have let independents service the bikes and I did ask this very question. The rational explained to me was that many people complained that it was big hassle to travel to dealer who may not be nearby to change oil and do a simple service. I'm sure BMW has done an analysis and more customer freedom means that they will sell more policies especially if the other insurance warranty competitors allow this.

 

[Wapping]

They are quite particular about the service timing, if you miss it by more than one month the policy will be cancelled if they find out.

Where does it say that in the wording?

The policy wording is completely silent on the consequences of not following the service intervals.

 

[Mark Hooton]

While I am sure there are some good insurance companies out there I assume the worst when going into these things and read the small print. It's a bit unfair to say that this is just a BMW thing. To be fair the manager who called me back corrected his staff and agreed that if they say things on the phone they should be prepared to back them up in writing and he did. The new terms are not out yet and the old ones the sent me are dated 9/11.

One may ask why BMW have let independents service the bikes and I did ask this very question. The rational explained to me was that many people complained that it was big hassle to travel to dealer who may not be nearby to change oil and do a simple service. I'm sure BMW has done an analysis and more customer freedom means that they will sell more policies especially if the other insurance warranty competitors allow this.

Mmmm, credit must be given, then, to the geezer who was prepared to put in writing what was said. Actually, I understand about the rational about servicing - I have to travel very far to get mine sorted. Perhaps I am just a cynical old git (49) but I am struggling with the concept that BMW want us to have more freedom - I really hope I am wrong and hope that service, over sheer profiteering, is coming back into play

 

[jeff]

Taken out extended warranty for firsttime today. They were very specific on the phone. Service can be carried out by any vat registered dealer provided that the BMW service schedules are adhered to and genuine BMW parts are used,but any warranty work has to be carried out by BMW dealer. Interested to see exactly what the documentation says when it arrives

 

[Skipssong]

Taken out extended warranty for firsttime today. They were very specific on the phone. Service can be carried out by any vat registered dealer provided that the BMW service schedules are adhered to and genuine BMW parts are used,but any warranty work has to be carried out by BMW dealer. Interested to see exactly what the documentation says when it arrives

I suspect that it will say that the bike has to be serviced by a BMW workshop or something on those lines but worry not. I've just had the same conversation with them today as I took out my extended warranty and they have confirmed, like you, that any VAT registered workshop blah blah blah.

The reason the T's & C's currently say otherwise is simply that they haven't got around to changing them. They did, however, send me an email confirming. See attached link

http://www.ukgser.com/forums/showthread.php?t=296461

Mike

 

[jeff]

I suspect that it will say that the bike has to be serviced by a BMW workshop or something on those lines but worry not. I've just had the same conversation with them today as I took out my extended warranty and they have confirmed, like you, that any VAT registered workshop blah blah blah.

The reason the T's & C's currently say otherwise is simply that they haven't got around to changing them. They did, however, send me an email confirming. See attached link

http://www.ukgser.com/forums/showthread.php?t=296461

Mike

Had same conversation. Attached correspondence is very clear.

Dear Natalie Yeo,

Thank you for your e-mail dated 4/4/12. I did not request documentation in any form as your colleague told me it would be sent by post and e-mail. No matter, you have clearly got the system to work as I have received the information pack by e-mail. Thank you - well done.

You kindly said I should not hesitate to contact you if I have any further queries. I have one.

When your colleague read out the main terms of the warranty he stated that the bike can be serviced at "any VAT registered motorcycle dealer." I queried this as I happened to know that this was not so on earlier warranties but he repeated that "the bike can be serviced at any VAT registered motorcycle dealer but that any warranty repairs would have to be carried out by BMW mottorad."

However The Policy Handbook page 20 ( the relevant paragraph is set out below) clearly states that service work has to be carried out by "an Authorised BMW Dealer or BMW Service Authorised Workshop " Can you please give me a clear and definitive reply as to which is correct. What your colleague told me (twice) or the Policy Handbook

Yours sincerely

J N Isaac

What must I do to keep the
Warranty valid?
The terms and conditions of the warranty listed below must be adhered to. Failure to do so will result in the rejection of a claim or the termination of your BMW Motorrad Insured Warranty. This does not affect your statutory rights.
1. When servicing your motorcycle, failure to comply with the service schedule recommended by BMW may invalidate this warranty. All service and warranty work must be carried out by an Authorised BMW Dealer or BMW Service Authorised Workshop using only Genuine BMW Parts. Your BMW Service Booklet should be stamped, dated and detailed with the correct mileage at the time of service by the servicing dealer.


Dear Mr Isaac,

I can confirm that what my colleague told you is correct. We are in the process of having the policy handbooks updated with the new terms. You can have your motorcycle serviced by any VAT registered motorcycle dealer, as long as BMW approved parts and the right grade oil/lubricants are used, and the servicing meets the correct intervals.

I apologise for any confusion and if you need any further information please do not hesitate to contact me.

Yours Sincerely

Natalie Yeo
BMW Insured Warranty Services Co-ordinator
BMW Insured Warranty Services

Tel: 0871 200 0199
Fax: 020 8603 0222
E-mail: [email protected]