BMW Warranty

[Lunepilot]

Bought my bike in July second hand and it came with full BMW Warranty and breakdown.However the bike will be due its 12000 mile service soon due to me keep riding the bike. So do I have to have service done by BMW Dealer, or can i get an independant who I trust to do it, but obviously use BMW parts.

 

[Sgt Bilco]

Bought my bike in July second hand and it came with full BMW Warranty and breakdown.However the bike will be due its 12000 mile service soon due to me keep riding the bike. So do I have to have service done by BMW Dealer, or can i get an independant who I trust to do it, but obviously use BMW parts.

Use the independant and you are good to go on your warranty

 

[BBB61]

is it still under the manufacturers warranty or does it have the aftermarket 12 month warranty?

 

[1130cc]

The BMW Extended Warranty, since late last year, only requires it is serviced with genuine BMW parts and by a VAT registered company.

The chances are that the warranty you have may still require that it is undertaken by an authorised BMW dealer.

The 12,000 is not that expensive, and you can always refuse the recommendations to fit new pads/discs, etc.

Brake fluid change should not be due till 18,000, which I have just refused.
I'm not gonna pay £60-70 for a BMW tech to pump £7 of brake fluid through the system, when I could do it myself.

 

[Lunepilot]

is it still under the manufacturers warranty or does it have the aftermarket 12 month warranty?

Its a 2011 bike so its now over 2 years old.But the warranty has BMW all over it,so i'm assuming its a BMW Warranty.Bike was bought from BMW Dealer.

 

[BBB61]

Its a 2011 bike so its now over 2 years old.But the warranty has BMW all over it,so i'm assuming its a BMW Warranty.Bike was bought from BMW Dealer.

It will be the BMW approved used bike warranty. It used to be the case that to maintain this warranty the bike had to be serviced by a BMW dealer but I believe this has now been changed and it can be serviced by an indy who is VAT registered as long as they are using OEM parts and follow the service schedules.

 

[Wapping]

Lots is assumptions and 'beliefs' (married to the usual 'I wouldn't pay BMW two bob') in these replies.

What does the wording of your (not someone else's) BMW Extended Warranty say in regard to servicing and / or who should carry out the servicing?

Stop looking at the jacket cover of the Extended Warranty policy (with its BMW label) * and read what the actual insurance policy inside says. It's a good place to start as it is:

(A) Your bike

(B) Your Extended Warranty

It might say that the vehicle should be serviced in line with the manufacturer's service plan and be carried out by an authorised BMW dealership. Or it might say something else.

When you know what it says, return here for advice from UKGSer's resident panel of experts as to:

(1) What the words mean

(2) Their legality or enforceability, with reference to Contract law and/ or EU directives and / or Consumer legislation and / or 'Bikers rights' and / or what they heard from their mate and / or that it's all a rip off as it won't pay anyway, so take it to Steptoe or do it yourself, mate.

(3) What to do next



* For example (and recognising that it is not the subject of your specific enquiry) my BMW Motorrad Motor insurance policy has BMW plastered all over the front jacket, along with nice a picture of a red 1200 GS (non water cooled) motorbike; which I don't own. The insurance policy and certificate inside has nothing at all to do with BMW but lots to do with Allianz.

So, forget about the pretty jacket and read the policy inside. It's a great place to start.

 

[Ex-Call Centre Chimp]

If it's the BMW extended warranty that one can buy after the official BMW warranty runs, out the information that they gave me when I rang & asked was that the bike didn't have to be serviced at a BMW dealer as long as whoever did the service only used Original BMW parts.
As wapping says the only other caveat was "that the vehicle should be serviced in line with the manufacturer's service plan".

 

[Ted]

Just had a look at my old BMW Extended warranty, will try and scan/copy the info. If your bike is under original manufacturers warranty as long as its serviced to the same standard and schedule as recommended by BM then you can take it to any garages. BUT if it is the BMW Extended warranty it specifically states it must and can only be serviced and repaired be an authorised BMW dealer, so no intendants.

 

[Nice 'n' Fat]

In that case then you have an out of date book

I think the clue is in this statement "Just had a look at my old BMW Extended warranty"

 

[Ted]

Ok. Was 2012 when it ran out so could well be out of date info.
I do know that with manufacturers warranty on cars, bikes they can't stipulate where you have servicing done but with an after market warranty it's a whole different ball game. Usualy part of terms and conditions of many polices is that they can and do say exactly when and where the vehicle should be serviced. Worth a good read through the docs anyway.

 

[Lunepilot]

Lots is assumptions and 'beliefs' (married to the usual 'I wouldn't pay BMW two bob') in these replies.

What does the wording of your (not someone else's) BMW Extended Warranty say in regard to servicing and / or who should carry out the servicing?

Stop looking at the jacket cover of the Extended Warranty policy (with its BMW label) * and read what the actual insurance policy inside says. It's a good place to start as it is:

(A) Your bike

(B) Your Extended Warranty

It might say that the vehicle should be serviced in line with the manufacturer's service plan and be carried out by an authorised BMW dealership. Or it might say something else.

When you know what it says, return here for advice from UKGSer's resident panel of experts as to:

(1) What the words mean

(2) Their legality or enforceability, with reference to Contract law and/ or EU directives and / or Consumer legislation and / or 'Bikers rights' and / or what they heard from their mate and / or that it's all a rip off as it won't pay anyway, so take it to Steptoe or do it yourself, mate.

(3) What to do next



* For example (and recognising that it is not the subject of your specific enquiry) my BMW Motorrad Motor insurance policy has BMW plastered all over the front jacket, along with nice a picture of a red 1200 GS (non water cooled) motorbike; which I don't own. The insurance policy and certificate inside has nothing at all to do with BMW but lots to do with Allianz.

So, forget about the pretty jacket and read the policy inside. It's a great place to start.

Ok sorry if my enquiry was not clear enough.
1, I had read the policy booklet and it says "All service work must be carried out by an authorised BMW Bike dealer".
My enquiry was because I thought manufacturers could no longer insist that you go to them for servicing to comply with their warrantys.However I could be wrong hence my enquiry

2,When I said the warranty booklet had BMW all over it.
In my poor way of explaining my point what i ment was, it appeared to be a BMW Motarrad warranty, and not an after market one by an insurance company.
The bike was classed as a BMW Approved used bike

Again my apologys for not being more specific

 

[Wapping]

OK

So you have now told us what your BMW branded Extended Warranty insurance policy says:

All service work must be carried out by an authorised BMW Bike dealer

Over to UKGSer's resident panel of experts as to:

(1) What the words mean

(2) Their legality or enforceability, with reference to Contract law and/ or EU directives and / or Consumer legislation and / or 'Bikers rights' and / or what they heard from their mate and / or that it's all a rip off as it won't pay anyway, so take it to Steptoe or do it yourself, mate.

(3) What to do next

Here's an abbreviated summary of the replies to date:

Timaloy tells us that he rang someone who said that the stipulation could be set aside, the only requirement was that the service(s) should be conducted in line with the manufacturer's schedule.

Ted doesn't seem so sure that the words can be set aside.

BBB666, believed the words you have given used to be used but had now been changed, to allow independent servicing, providing the service is conducted by a VAT registered entity.

1130CC seems to float somewhere between Timaloy, Ted, BBB666 and mentions a VAT provision, too. He goes on to suggest doing it yourself, which (if you are not VAT registered) might bring you into conflict with BBB666's understanding of the VAT requirement.

Sgt Bilco has set the entire provision aside, clearly pointing you in the direction of an independent service but without the VAT requirement.

So, some overlapping but sometimes conflicting advice, some more onerous than others. What now?

You can plump for the reply that suits you best. Of course if you never have to make an extended warranty claim you will never know if it was the right thing to have done, but it won't matter. If it does prove to be the wrong decision, no doubt UKGSer will be right behind you with support and / or alternative views.

You can await more advice from UKGSer.

You can contact the insurer of your policy and satisfy yourself.

You can contact BMW, the agent who sold you the insurance policy and satisfy yourself.

You can do whatever you think best.

 

[Beemerman59]

Classic Wapping

 

[Bendy toy]

A 12000 mile bike is about to lose its rear shocker () and who knows if the final drive will go kaput. BMW are good when out of warranty work is needed and def good when the bike has a 100% BMW service history. The bike will also sell better next spring when that new WC is a must-have.

If the BMW service is minimal work then get them to do it. If it needs more work still think about BMW doing it. On an older bike, (where they wont be likely to cough up any help) just get a good independent on the case or DIY with BMW parts.

 

[Nice 'n' Fat]

A 12000 mile bike is about to lose its rear shocker () and who knows if the final drive will go kaput. BMW are good when out of warranty work is needed and def good when the bike has a 100% BMW service history

Ah yes but now you are talking 'goodwill' and there is unlikely to be any goodwill on a bike that is outside of the manufacturers normal warranty period especially if you are not the original owner and when there is an extended warranty policy is in place

An extended warranty policy (even one with BMW Motorrad printed on it) does not come with a goodwill element after the policy has expired. Once it's ended, there is no comeback

 

[Bendy toy]

Reading the not a few posts on expensive repairs made with BMW goodwill gestures, I suspect it has more value than some might suggest. But for sure if the bike has not had a full BMW service history and/or its getting old anyway (regardless of miles) they wont be so fussed about goodwill.
Im suggesting a service that needs minimal work wont cost much extra to have BMW do the job and thereby maintain any goodwill for a bit longer. Its a gamble but not a costly one. Im not so sure it works so well on major service costs.

The other issue is that BMW service costs are not out of line compared to other franchised dealers. Fancy sites and a quality labour force are not cheap.

 

[Lunepilot]

Thanks everyone for your replies much appreciated

 

[1130cc]

The other issue is that BMW service costs are not out of line compared to other franchised dealers. Fancy sites and a quality labour force are not cheap.

It does annoy me that the same type of service on my Audi A3 2.0tdi is 18% cheaper.
Tis more oil, more plugs, more discs to check, more, more , more.
Even the plug to plug it into the diagnostic terminal is bigger

I feel better for having shared that

 

[Ex-Call Centre Chimp]

12,000 mile service at my Jaguar dealer costs me less than £200 including a loan XF for the day.