BMW Warranty

[paul13]

It was made clear to me that whilst the bike is in warranty you can get it serviced elsewhere, provided replacement parts are bmw items, never mentioned it being vat registered.

however i invalidated my bmw extended warranty, because i did not go to bmw dealership and get the bike serviced. No big deal in the end, as was saving money on services compared to bmw prices.

This was September 2011, when i phoned bmw warranty and they told me this and refunded a months payment.

 

[Wapping]

Thanks everyone for your replies much appreciated

So, having set the hares running.

What are you gonna do now....... as Attica Blues, would say?

 

[Lunepilot]

Well as my question was basically about members opinion on BMWs insistance on them doing the service for me to keep the warranty. The general opinion seems to be like mine "not sure". So going to ring BMW Motorrad when the time is due.
But gratefull for the opinions.

 

[Wapping]

Well, you've reached a decision.

 

[tony23]

I bought my Gs fully aware of service cost/warranty limitations.
You know why.......... I did my research prior to purchase.

I don`t own a jag xj whatever or an Audi fuckwit and I don`t care if a trillion mile service plus 20 plugs costs the equivalent of £1.50 or 2 rabbits and half a fecking sheep Its all relative.

Check before you buy guys Too late to whinge about it after the event.

I`ll get my coat

 

[JohnnyBoxer]

I bought my Gs fully aware of service cost/warranty limitations.
You know why.......... I did my research prior to purchase.

I don`t own a jag xj whatever or an Audi fuckwit and I don`t care if a trillion mile service plus 20 plugs costs the equivalent of £1.50 or 2 rabbits and half a fecking sheep Its all relative.

Check before you buy guys Too late to whinge about it after the event.

I`ll get my coat

At last a man that's talks sense

 

[Wapping]

At last a man that's talks sense

Check your apostrophe, JB

At last a man that's talks sense.... Doesn't make sense

At last, a man's talking sense.

At last, a man that's talking sense.

 

[Delboy777]

FFS grammar police are on the go early today

 

[JohnnyBoxer]

Check your apostrophe, JB

At last a man that's talks sense.... Doesn't make sense

At last, a man's talking sense.

At last, a man that's talking sense.

1-1

 

[Wapping]

FFS grammar police are on the go early today

You have to be in the clique to get it

 

[Wapping]

1-1

 

[Pukmeister]

It's not a club.

 

[Rasher]

I bought my Gs fully aware of service cost/warranty limitations.
You know why.......... I did my research prior to purchase

Although I prefer what I believe to be less troublesome Jap bikes, it has to be said BMW are fantastic at goodwill, I would argue that they need to be, but either way they are great at coughing up when things that should not go wrong, do go wrong- as long as you have the BMW service schedule.

If the warranty books states a BMW authorised dealer it is pointless to not follow this, the law about non franchised dealers only applies to original manufacturers warranty, third party extensions can state whatever they like, and insisting that some bloke on a forum said it would be OK to get your mate to service it is not going to help when your motor throws a valve down the bore and the insurers computer says no.

One thing to be aware of is with the warranty you may lose the "goodwill" path, if something fails the warranty does not cover you cannot make a goodwill claim, but someone without the extended warranty may be able to claim.

In reality most big ticker items are well covered by the warranty, but I reckon if you buy a GS brand new and keep up the main dealer servicing then the goodwill of both BMW and the dealer will go a long way if your unlucky - but if your not happy with that gamble the warranty gives peace of mind....

.... or go completely indy and put the £500 (or whatever) the warranty and extra main dealer costs are each year in a savings account - chances are you will be quids in after a few years.

 

[jeff]

BMW Extended Warranty

Every time extended warranty is mentioned in a thread someone will incorrectly say that bike has to be serviced by BMW dealer if warranty is taken out. This is not the case.
For the sixth time this year I will reproduce the following correspondence. Do note that the bike has to be serviced by a VAT registered motor cycle dealer. DIY. even with BMW approved parts will invalidate the warranty.

Attached correspondence concerning the extended warranty is very clear. Note that is from BMW Warranty itself (the horse's mouth so to speak) and not the misinformed opinion of someone reading an out of date warranty booklet.

Dear Natalie Yeo,

Thank you for your e-mail dated 4/4/12. I did not request documentation in any form as your colleague told me it would be sent by post and e-mail. No matter, you have clearly got the system to work as I have received the information pack by e-mail. Thank you - well done.

You kindly said I should not hesitate to contact you if I have any further queries. I have one.

When your colleague read out the main terms of the warranty he stated that the bike can be serviced at "any VAT registered motorcycle dealer." I queried this as I happened to know that this was not so on earlier warranties but he repeated that "the bike can be serviced at any VAT registered motorcycle dealer but that any warranty repairs would have to be carried out by BMW mottorad."

However The Policy Handbook page 20 ( the relevant paragraph is set out below) clearly states that service work has to be carried out by "an Authorised BMW Dealer or BMW Service Authorised Workshop " Can you please give me a clear and definitive reply as to which is correct. What your colleague told me (twice) or the Policy Handbook

Yours sincerely

J N Isaac

What must I do to keep the
Warranty valid?
The terms and conditions of the warranty listed below must be adhered to. Failure to do so will result in the rejection of a claim or the termination of your BMW Motorrad Insured Warranty. This does not affect your statutory rights.
1. When servicing your motorcycle, failure to comply with the service schedule recommended by BMW may invalidate this warranty. All service and warranty work must be carried out by an Authorised BMW Dealer or BMW Service Authorised Workshop using only Genuine BMW Parts. Your BMW Service Booklet should be stamped, dated and detailed with the correct mileage at the time of service by the servicing dealer.


Dear Mr Isaac,

I can confirm that what my colleague told you is correct. We are in the process of having the policy handbooks updated with the new terms. You can have your motorcycle serviced by any VAT registered motorcycle dealer, as long as BMW approved parts and the right grade oil/lubricants are used, and the servicing meets the correct intervals.

I apologise for any confusion and if you need any further information please do not hesitate to contact me.

Yours Sincerely

Natalie Yeo
BMW Insured Warranty Services Co-ordinator
BMW Insured Warranty Services

Tel: 0871 200 0199
Fax: 020 8603 0222
E-mail: [email protected]

04-09-13, 12:59 #29

 

[1130cc]

I bought my Gs fully aware of service cost/warranty limitations.
You know why.......... I did my research prior to purchase.

Me too.

I am still intreagued to know why it costs less to service my car.
Merely idle curiosity, not a chip on my shoulder, unlike some people on here

 

[BBB61]

Me too.

I am still intreagued to know why it costs less to service my car.
Merely idle curiosity, not a chip on my shoulder, unlike some people on here

Because they don't do very much when they service a car nowadays. When my old Vauxhall Meriva was due its 2 year service I changed the engine oil and filter, pollen filter and fuel filter before taking it in for the service. When I got to the service reception and told them what I had done they quickly checked the service schedule and then told me that I had completed the entire service. Checking of brakes and tyres and other odds and sods was not part of the service.

The dealer had quoted me £260 for this service. It cost me £70 for the oil and three genuine Vauxhall filters and it took me about 75 minutes to do the work.

 

[Wapping]

One thing to be aware of is with the warranty you may lose the "goodwill" path, if something fails the warranty does not cover you cannot make a goodwill claim, but someone without the extended warranty may be able to claim.

Not so.

Anyone, with or without (optional) warranty, is free to present a goodwill claim at any time. The manufacturer and / or the dealer is free to consider the request on its merits, accepting or rejecting as they see fit. It is precisely why it is called a 'goodwill' claim or settlement.

 

[Mad_Accountant]

Bikes with BMW dealer full service history are considered more favorably for goodwill claims outside of warranty. Bikes with extended warranty even more so.

My Triple Black will be dealer serviced all the way and stay on extended warranty for all of my ownership of the bike.

If my memory serves me correctly that also gives me travel insurance and breakdown assistance but I would take the warranty for peace of mind even without those extras.

More money than sense (probably) but "Frankly, my dear, I don't give a damn"

 

[Steptoe]

. Do note that the bike has to be serviced by a VAT registered motor cycle dealer. DIY. even with BMW approved parts will invalidate the warranty.

I'm not VAT registered and have never had a bike i've worked on turned down for warranty work if needed.

 

[Mad_Accountant]

Are you any good at c1s Neil?

The C1 community is crying out for a good Indie repair person who could give them the respect they deserve.